Q: What time is the meeting time?
A: The meeting time is 8:45 AM (the actual time will be confirmed via confirmation email or customer service notification). We recommend arriving at the meeting point 15 minutes in advance to avoid affecting the departure of the trip.
Q: Where do we meet?
A: The meeting point is: Sussex Pl, Hammersmith, London W6 9DY, near Hammersmith Underground station, about a 3-minute walk away. This station is a junction for multiple Underground lines, making it convenient to travel from the following areas:
Departing from King's Cross/Victoria/Paddington, the meeting point is approximately a 30-minute walk away. Detailed route instructions and photos will be provided in a dedicated group the day before departure, so you don't need to worry about getting lost.
Q: How do I contact a tour guide?
A: The day before departure, customer service will create a dedicated travel group. The tour guide will contact everyone in the group to explain the itinerary and precautions. 24-hour online Chinese customer service support is also available to assist in resolving any issues, ensuring a worry-free trip.
Q: What type of vehicle will you use? Is there a hotel shuttle service?
A: The tour will be arranged by business vehicle/minibus/large bus depending on the number of passengers. Vehicles will be equipped with air conditioning and comfortable seats. Some vehicles will offer WiFi and USB charging (subject to availability). Due to heavy traffic in London, hotel pick-up and drop-off services are not included in this tour. Thank you for your understanding.
Q: How did you find the vehicle that day?
A: On the day of departure, the tour guide will provide the license plate number and vehicle photos in the group chat to facilitate quick identification and assembly.
Q: Is tipping expected?
A: Tipping is not mandatory on this tour. However, if you are satisfied with the tour guide's service, you are welcome to offer encouragement.
Q: Does the itinerary include meals?
A: This itinerary does not include group meals. There are restaurants or cafes within the attractions, and you can arrange your own meals according to your personal preferences.
Q: Can I get a refund or change?
A: Free cancellation or rescheduling is available if cancelled or rescheduled more than 2 days prior to departure. In the event of force majeure (such as heavy rain, strong winds, road closures, or temporary closure of attractions), we will proactively cancel the trip and provide a full refund for safety reasons.
A minimum of 4 traveler(s) are required for the tour to depart. If the number of participants does not reach the minimum requirement, the tour will be canceled. An email regarding tour cancellation will be sent 1 day(s) before the departure date
In case of delays caused by traffic, weather, or other force majeure factors resulting in the cancellation of some itinerary attractions, please contact customer service. We will arrange a partial refund for you
In the event of inclement weather such as typhoons or snowstorms, a decision on whether to cancel the tour will be made 1 day(s) before departure (local time 12:00). Notifications will then be sent via email