[Daegu] ZIMCARRY Same-Day Luggage Delivery Service (Daegu Airport → Hotel)

※ ZIMCARRY Luggage Delivery Service Guide

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⁕ Please be sure to check the following information before using the service!

  • Available Accommodations: Only available at hotels and accommodations that operate a front desk and luggage storage service.
     - It may be difficult to use the service if your accommodation is not registered on the official ZIMCARRY website.
     - Please check for registered accommodations [here].

  • Quantity Criteria: Based on the ‘number of items’, not the size of the luggage.
     - Example 1: 1 suitcase + 1 backpack = 2 items total to book
     - Example 2: 4 suitcases + 2 backpacks = 6 items total to book

  • Check Times: Please be sure to check the drop-off location, drop-off deadline, and available pick-up time for your selected delivery option.

  • Required Information Registration: After booking confirmation, please be sure to register your ‘luggage photo’ and ‘hotel voucher’ via the link sent to you by the day before your service date.

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1. How to Use the Luggage Delivery Service

  • One-way Delivery / Daegu Airport → Daegu Hotel
     ① Select the service date and luggage drop-off time to make a booking.
     ② Once the booking is confirmed, drop off your luggage at the ZIMCARRY counter at Daegu Airport on the service date.
     ③ Enjoy your trip freely without heavy bags.
     ④ Pick up your delivered luggage at the hotel front desk.

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2. Luggage Specifications and Handling Guide

  • Acceptable Luggage
     - Specifications: Total dimensions (Length + Width + Height) of 180cm or less, weight of 30kg or less
     - Types: Suitcases and backpacks
     - Criteria: Based on the ‘number of items’, not the size of the luggage
     - Example 1: 1 suitcase + 1 backpack = 2 items total to book
     - Example 2: 4 suitcases + 2 backpacks = 6 items total to book

  • Prohibited Items (Must be carried personally)
     - Cash, jewelry, expensive electronic devices, hazardous and flammable materials, weapons/explosives, and other valuables or fragile items
     - Compensation is not available for loss/damage of valuables, high-value items, or fragile items, so please be sure to carry them with you.

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3. Frequently Asked Questions (FAQ)

  • Before Using the Service

     Q1. Can I use this at any hotel?
     A1. It is only available at hotels and accommodations that operate a front desk and luggage storage service. As it may be difficult to use at unregistered hotels, please check in advance [here].

     Q2. Why do I need to register my luggage photo and hotel booking voucher?
     A2. Registration is required so that our delivery staff can accurately identify your luggage and cross-reference it with your hotel booking information to ensure safe delivery to the designated hotel.

     Q3. Can I use the service if the ‘delivery service booker’ and ‘hotel booker’ names are different?
     A3. Yes, you can. However, please be sure to register your hotel booking voucher for accurate delivery. If necessary, our customer service center may request additional verification, so please provide a messenger contact where you can be reached.

     Q4. Can I receive separate guidance before using the service?
     A4. Once your booking is confirmed, an email containing service information and a link to register your luggage photo will be sent to you.

  • Hotel Usage

     Q5. Do I need to contact the hotel in advance?
     A5. There is no need to contact them separately. You can simply pick up your delivered luggage at the hotel front desk.

  • Delivery and Pick-up

     Q6. What time will delivery be completed? Could there be delays?
     A6. Luggage is delivered sequentially within the stated time frame. Delivery times may be slightly delayed depending on traffic and weather conditions.

     Q7. What happens if I am late for drop-off or pick-up?
     A7. Please contact our customer service center immediately. Depending on operational circumstances, service may be restricted or additional fees may apply.

  • Booking Changes

     Q8. Can I change my booking information?
     A8. Please contact our customer service center before the service date, and we will inform you if changes are possible based on operational circumstances.

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4. Purchase and Usage Precautions

  1) Precautions Before Purchase

     • Luggage fees are calculated based on quantity; if the actual items differ from the information entered, you may be required to pay the difference on-site.
     • Your booking is only finalized once the ‘voucher’ or ‘booking details link’ is sent after payment is completed.
     • Please double-check the service date, delivery route, same-day drop-off deadline, and operating hours before making payment.
     • No refunds will be provided for same-day cancellations or no-shows.
     • Please keep valuables, fragile items, jewelry, cash, and hazardous materials with you at all times. We are not liable for any damage or loss of these items.

  2) Precautions Before Booking

     • Luggage can only be delivered if the sum of its length, width, and height is 180cm or less and it weighs 30kg or less.
     • Please check if your hotel is eligible for this service before making a reservation.
     • Please ensure that the information you provide (e.g., name, hotel name) is accurate, as incorrect information may restrict your use of the service.

  3) Precautions After Booking

     • Please double-check that the information provided during booking (e.g., name, hotel name, delivery route) is correct.
     • You must upload a 'photo of your luggage' and your 'hotel booking voucher' via the 'booking details link' in the voucher/email sent upon confirmation by the day before your scheduled service date.
     • Please adhere to the designated luggage drop-off and pick-up operating hours. Same-day delivery may not be possible if you visit the store after the designated time or if the luggage is not available at the hotel front desk.
     • Please present your mobile booking confirmation or printed voucher when visiting the ZIMCARRY store to drop off or pick up your luggage.
     • Please contact our customer service center immediately if you need to change your booking information or if any issues arise on-site.

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5. Luggage Damage and Disclaimer

  ⁕ ZIMCARRY strives to deliver your luggage safely. However, please note that the company is not liable for compensation for the following items that may occur during the delivery process, so please check them carefully before use.

  1) Minor exterior damage occurring during normal delivery

     • Minor wear, damage, or loss of wheels, handles, or accessories (name tags, etc.)
     • Minor scratches, dents, pressure marks, stains, or dirt on the luggage surface
     • Damage caused by defects or aging of the luggage itself

  2) Restricted items and oversized luggage

     • Luggage exceeding the dimensions (sum of 180cm or less) and weight (30kg or less)
     • Loss or damage of valuables, cash, jewelry, expensive electronics, fragile items, or perishable goods that were not kept in your personal possession

  3) Other force majeure reasons

     • Delivery delays and damage caused by unavoidable external factors beyond our control, such as natural disasters, severe weather, or extreme traffic congestion