*For more information on tax exemption at Gransta, please see here .
Other GRANSTA products can be found here: Souvenir Set
Cannot be used at convenience stores or ticket vending machines inside stations.
For a list of shops in Gransta that are not eligible for this service, please see the URL: http://bit.ly/4o05ZDD
Not available at Granage or other Tokyo Station facilities.
No change will be given when you use the service.
Vouchers cannot be used in conjunction with barcode payments. Only cash, credit cards, and transportation IC cards can be used in combination.
Any unused portion of a voucher cannot be refunded.
Cancellations are not possible after the order has been confirmed.
If we are unable to verify your purchase history using the QR code, we will not be able to issue you a voucher. Please be sure to be prepared to present your QR code when you come to redeem your voucher.
Please check the number of vouchers you have received immediately. We cannot accept any complaints about the incorrect number of vouchers you have received after you have left the venue.
We will not be held responsible for any reason whatsoever if you are unable to exchange the ticket for a physical ticket due to your own circumstances.
Expired vouchers cannot be used.
Vouchers cannot be resold for cash or transferred to other persons.
Purchases made with this voucher are not eligible for tax exemption. If you use this voucher to purchase tax-exempt items at Gransta, you will need to complete the tax exemption procedure separately.
For inquiries regarding vouchers or Gransta shops and products, please contact the KKday customer service center. The staff at the exchange counter will not be able to answer any inquiries.
Please note that depending on the content of your inquiry, it may take some time for us to respond.
Monday 09:30 - 19:30
Tuesday 09:30 - 19:30
Wednesday 09:30 - 19:30
Thursday 09:30 - 19:30
Friday 09:30 - 19:30
Saturday 09:30 - 19:30
Sunday 09:30 - 19:30
Open all year round
- About exchange locations -
"BAGGAGE STORAGE+" inside the Gransta underground north exit ticket gate