E-ticket refunds cannot be handled at the ticket center counter.
We cannot refund paper tickets that have already been exchanged for e-tickets. If an exchanged ticket is lost or stolen, it cannot be reissued.
Please check the bus stop you will be boarding at in advance and arrive with plenty of time. If you miss the bus, your ticket will be invalid. Please note that refunds, changes, etc. will not be possible.
Arrival at the destination may be delayed due to road conditions, weather conditions, etc. Please note that we will not provide refunds or compensation for connecting transportation or accommodation due to bus delays.
If you travel beyond the designated section, please pay the applicable fare for the section you have traveled beyond.
For information on sudden service suspensions due to bad weather or natural disasters, please check the West Japan JR Bus website (https://www.nishinihonjrbus.co.jp/operation/).
Please store large luggage in the trunk room. *Luggage that can be stored at the luggage storage must be within 1 meter in total length, width and height. We cannot accept medium-sized suitcases, skis, snowboards, bicycles (including folding bicycles), etc. *When using the luggage storage, please do not leave valuables, fragile items, precision machinery, fresh foods, etc. *Please take responsibility for transporting and storing luggage (including in the car and luggage storage area). We are not responsible for lost or damaged luggage. *To prevent luggage from being mistaken for another person, we ask that you mark your luggage with an identifiable mark when storing it.
We do not allow dangerous items to be brought on board. We may refuse to accept or continue transportation if any of the following apply to you (those who are drunk and may be a nuisance to other customers, those who are dressed in dirty clothes and may be a nuisance to other customers, those who have pets that are barking and may be a nuisance to other customers, etc.)
In addition to the information stated here, handling of this ticket will be governed by Japanese law, the operating company's transportation conditions, and other regulations.
Before boarding the bus, be sure to present the QR code on your e-ticket at the designated JR Bus Ticket Center and exchange it for a round-trip express bus ticket and an exchange voucher for an Otsuka Museum of Art admission ticket.
Please note that presenting an e-ticket will not allow you to board the bus or enter the Otsuka Museum of Art.
Monday 07:00 - 21:30
Tuesday 07:00 - 21:30
Wednesday 07:00 - 21:30
Thursday 07:00 - 21:30
Friday 07:00 - 21:30
Saturday 07:00 - 21:30
Sunday 07:00 - 21:30
*Please be aware of the opening hours of the counter. (The opening hours may change at short notice.)
Monday 07:00 - 21:00
Tuesday 07:00 - 21:00
Wednesday 07:00 - 21:00
Thursday 07:00 - 21:00
Friday 07:00 - 21:00
Saturday 07:00 - 21:00
Sunday 07:00 - 21:00
*Please be aware of the opening hours of the counter. (The opening hours may change at short notice.)
Monday 07:30 - 21:00
Tuesday 07:30 - 21:00
Wednesday 07:30 - 21:00
Thursday 07:30 - 21:00
Friday 07:30 - 21:00
Saturday 07:30 - 21:00
Sunday 07:30 - 21:00
*Please be aware of the opening hours of the counter. (The opening hours may change at short notice.)
Monday Closed
Tuesday 09:00–17:00 (Last Entry Time: 16:00)
Wednesday 09:00–17:00 (Last Entry Time: 16:00)
Thursday 09:00–17:00 (Last Entry Time: 16:00)
Friday 09:00–17:00 (Last Entry Time: 16:00)
Saturday 09:00–17:00 (Last Entry Time: 16:00)
Sunday 09:00–17:00 (Last Entry Time: 16:00)
9:30-17:00 (ticket exchange available until 16:00) Closed on Mondays (or the following day if Monday is a public holiday)
Please note that express buses do not stop at the "Otsuka Museum of Art" bus stop on days when the museum is closed.