Please make sure that your mobile phone and its operating system support the eSIM function before purchasing. No refunds will be issued if the order is canceled due to incompatibility of the device.
iOS requires version 12.1 or higher; please note that iPhones sold in mainland China do not support eSIM. In Hong Kong and Macau, only iPhone 13 mini, iPhone 12 mini, iPhone SE 2020 and iPhone XS have eSIM functionality.
Each QR code can only be scanned once. After binding, the device cannot be changed or deleted. Once deleted, it cannot be rescanned and installed.
Installing eSIM requires an Internet connection. Please confirm that there is available WiFi or available mobile data in the environment before installation.
It must be installed and activated at the destination within 90 days of ordering, otherwise the eSIM will become invalid and cannot be used.
Please remember to turn off data roaming on the original SIM card to avoid using the mobile network of the original SIM card and incurring high roaming charges.
To end using the eSIM plan available on your phone, click [Remove Action Plan] at the bottom to remove it.
Please be aware that the signal may affect the quality of the Internet depending on factors such as location, terrain, building coverage, number of users, weather, etc.
The customer service hours for this product are 9:30~18:00 (GMT+8), please be informed.
Yes, the Indonesian eSIM data plan is designed specifically for data usage, providing high-speed internet access. It does not include local phone numbers for making traditional calls or sending SMS messages. For communication, you can utilize various messaging and VoIP applications that rely on an internet connection.
While convenient, using an Indonesian eSIM requires your device to be eSIM-compatible and carrier-unlocked. The eSIM profile is typically tied to one device and cannot be easily transferred. If you lose or factory reset your phone, you might lose the eSIM profile, requiring a new activation QR code. Additionally, initial setup requires an internet connection.
The Indonesian eSIM operates by providing a set amount of high-speed data (e.g., 1GB, 2GB, or 3GB) per day. Once this daily high-speed allowance is used up, your data speed will typically be reduced to a lower, unlimited speed until the next day. This ensures continuous, albeit slower, connectivity throughout your trip.
The Indonesian eSIM offers various daily high-speed data allowances to suit different usage needs. You can choose from plans that provide 1GB, 2GB, or 3GB of high-speed data per day. After consuming the daily high-speed quota, you will still have unlimited data usage, but at a reduced speed, which resets daily.
To self-activate your Indonesian eSIM, first ensure your phone is connected to Wi-Fi. Then, locate the QR code provided in your purchase voucher. Go to your phone's cellular settings, select 'Add eSIM' or 'Add Cellular Plan,' and scan the QR code. Follow the on-screen prompts to download and install the eSIM profile. Once installed, select the new eSIM for cellular data.
An eSIM is an embedded digital SIM card, eliminating the need for a physical card. Its initial setup primarily involves scanning a QR code provided in your voucher to download a digital profile to your device. This differs from a physical SIM, which requires manually inserting a card into a tray, often needing a SIM ejector tool and risking loss.
Activating an Indonesian eSIM involves navigating your phone's cellular settings. You will typically select 'Add eSIM' or 'Add Cellular Plan', then scan the provided QR code to download the profile. Post-installation, you might need to label the eSIM for easy identification and ensure data roaming is enabled for the eSIM line if traveling abroad, though local eSIMs often don't require it.
For iPhones, activate your Indonesian eSIM by going to Settings > Cellular > Add eSIM. Choose to 'Use QR Code' and scan the code from your voucher. Follow the instructions to download and install the cellular plan. After installation, you can label your new eSIM and select it as your primary line for cellular data, especially when traveling in Indonesia.