After-sales information:
After payment is completed, the merchant will confirm whether the reservation is successful within 24 working hours at the latest.
If the payment is not confirmed within the time limit, the system will automatically refund the payment, which is expected to be returned to the payment account within 1-7 working days
This product provides a group notification/confirmation form, which will be sent by the merchant at least 1 day before the travel date. If you have not received it, please contact the merchant in time
We will send you a confirmation slip 3 days before your trip. Please read the confirmation slip carefully.
We recommend that you print the itinerary. If you are unable to print, please ensure that your electronic device can display the confirmation in full and clearly at the tour location.
If your tour is unable to operate due to extreme weather conditions, you will receive a full refund. If a volcanic eruption prevents you from arriving in Iceland, you can cancel your trip and receive a full refund.
There is no charge for rescheduling a day tour. If there is no stock for the rescheduling, we will try our best to coordinate it for you. If we cannot coordinate, we will issue you a full refund;
If you need to reschedule, please contact us at least 24 hours in advance. If it is a weekend, please contact us one working day in advance. For example: if your tour group is on Sunday, please contact us before 6 pm on Thursday.
Guide to Iceland cannot be held liable for any losses, accidents, injuries, sickness, financial, entertainment or mental damage during your tour. If your tour is delayed due to force majeure such as weather, natural disasters, strikes or any other force majeure, and if it is not changed in advance as per the terms of the service, you will be liable for any losses incurred. Tour operators reserve the right to change routes, schedules and itineraries due to extreme weather, road conditions or other necessity. We recommend that all tourists purchase a comprehensive travel insurance policy to reduce the risk of losses due to unforeseen external forces during your trip.
Due to the changeable weather in Iceland, activities may be cancelled due to weather conditions. Please pay attention to your mailbox before departure. If you cancel, please contact us in time and we will try our best to help you arrange the change. If the change is not possible, we will refund the money.
During the tour, if the operator fails to pick up the group on time, you will need to call the contact number yourself or ask the hotel front desk to help you call the contact number. Please pay attention to the itinerary;
During your trip to Iceland, if you encounter an emergency or complaint, please contact our agency in a timely manner. The local Chinese customer service phone number will be disclosed in the itinerary. The content of any complaint will be based on the content of the first contact with us.
The above times are all local times of the products
At Sky Lagoon, you can immerse yourself in a unique geothermal experience centered around the rejuvenating 7-step traditional Icelandic ritual. This involves several steps like a slow soak in the lagoon, a cold plunge, sauna, cold mist, and invigorating body scrub, culminating in deep relaxation with stunning ocean views. It’s designed for deep relaxation and connection with Icelandic nature.
Sky Lagoon is a geothermal lagoon, meaning its waters are naturally heated by geothermal activity sourced from deep underground. While the lagoon structure itself is man-made and designed to blend seamlessly with the natural landscape, the water within it is geothermally derived, providing authentic warmth and mineral benefits characteristic of Icelandic hot springs.
Many visitors prefer late afternoon or early evening for the opportunity to witness beautiful sunsets over the ocean. In winter, evenings offer a chance to potentially see the Northern Lights from the warm lagoon, while summer provides extended daylight hours to enjoy the views. Weekdays are generally less crowded than weekends for a more tranquil experience.
To fully enjoy the Sky Lagoon and complete the 7-step ritual at a relaxed pace, it's recommended to allocate approximately 1.5 to 2 hours. This allows ample time for soaking, experiencing each step of the ritual, and savoring the panoramic views without feeling rushed.
Many Sky Lagoon tour packages conveniently include round-trip transfers from designated hotel pick-up points or bus stations in Reykjavik. This service eliminates the need to arrange separate transportation, ensuring a seamless and comfortable journey to and from the lagoon. It's advisable to confirm transfer details when selecting your visit package.
Sky Lagoon offers different admission options, which typically include entry to the geothermal lagoon and access to the 7-step ritual. Some packages might also bundle in additional amenities such as towels, swimsuits, or refreshments to enhance your experience. It's recommended to check the specific inclusions of your chosen entry type to match your preferences.
The 7-step ritual at Sky Lagoon is designed to awaken your senses and provide deep rejuvenation. It begins with a slow soak in the warm lagoon, followed by a cold plunge to stimulate circulation. Next are sessions in a turf house sauna and cold mist shower, then an invigorating body scrub. The ritual concludes with another warm shower and a final relaxing soak in the lagoon.
Sky Lagoon offers breathtaking panoramic views of the North Atlantic Ocean. From its stunning infinity edge, you can gaze upon the vast expanse of the sea, often spotting the Presidential Residence at Bessastaðir in the distance. The unique coastal setting provides a dramatic backdrop for relaxation, particularly during sunrise or sunset, offering spectacular natural beauty.