Osaka/Kyoto | Airporter Same-Day Luggage Delivery Service (Hotel ↔ Kansai Airport)
- Airporter is a service that delivers luggage, such as suitcases, to the airport or hotel on the same day.
- I want to go sightseeing without stopping at a hotel after arriving in Japan! I also want to enjoy sightseeing on my last day of travel without worrying about my luggage!
- For those who want to make traveling with children easier and safer!
- Target areas: Osaka City, Kyoto City (Kamigyo Ward, Nakagyo Ward, Shimogyo Ward, Higashiyama Ward, Minami Ward), Kansai International Airport
Package Options
Product Info
The content of this product is provided by machine translation and may not reflect the actual information, please take this into consideration before booking.
[How to use the service]
1. Please make a reservation according to the date you wish to use the service.
2. Within one day of completing your reservation, you will receive a reservation confirmation email from Airporter. Please upload your luggage and accommodation confirmation documents using the "Upload Photos" button in the reservation confirmation email.
3. Luggage storage
After dropping off your luggage, you don't need to wait for a pickup driver.
We will notify you by email of the completion status of pickup and delivery.
4. Receiving your package
Please come to our designated counter at the airport or to the front desk of your designated hotel.
Please show the staff your Airporter booking confirmation email.
[Regarding your luggage]
Size/weight limits
Carry-on size: up to 120cm
Checked baggage size limit: up to 160cm
Non-standard size: up to 180cm
*Up to 30KG/piece
Terms of Use
The value of the contents must be within 100,000 yen.
Items we cannot accept
Cash / Credit card / Identification documents such as passport
Precious metals and jewelry / Dangerous and flammable materials / Animals, including pets / Items prohibited by Japanese law
Packages exceeding the above size limits (snowboards are eligible for delivery)
[Regarding disclaimers for damage to personal belongings, etc.]
Please check your package for any abnormalities upon receipt. If you find any problems with your package, please take a photo of it on the spot and contact our customer center.
Once you have confirmed the details, the service will be considered complete, and we will not be held liable for any further issues.
Disclaimer regarding damage to personal belongings, etc.
Please leave your luggage at the hotel front desk before 9:00 AM on the day of your stay.
[Regarding luggage delivery tags] Please check the contents of your booking confirmation email, receive the Airporter special tag from the hotel, and attach it to your suitcase. *This service is available even at hotels that do not provide special tags.
After you drop off your package, you don't need to wait for the pickup driver. You will receive an email notification when the pickup and delivery are complete.
Check out the informative video on the Airporter's Same-Day Luggage Delivery Service
Important Info
Includes/Excludes
- Luggage delivery service
- Baggage insurance with coverage up to 100,000 yen
- This service is for luggage transport only and does not include passengers.
Reminders
We retain the right to decline service, even after a reservation, if luggage violates regulations. In such cases, we hold no liability
Check your luggage upon receipt for any issues. If problems arise, capture a photo and report it to the Customer Center. Once confirmed, we assume no liability
Please be sure to check the "Reservation Confirmation Email" that Airporter will send you after your reservation is complete, as it contains other important information.
Pickup Point
[Available for collection] Kansai International Airport Terminal 1, International Departure Floor, JALABC Counter
Address Info: 関西国際空港第一ターミナル 国際線出発フロア JALABCカウンター
*Located behind check-in counter "H" on the international departure floor (4F).
*Pick-up time: 7:00-21:30
*Please check here for the latest opening hours of Kansai International Airport T1 counters.
*If you are using Kansai International Airport Terminal 2, please use this counter. To travel between Terminal 1 and Terminal 2, please use the shuttle bus (free of charge). (Time required: 7-9 minutes)
*This is the counter where you can pick up your luggage. Please note that you cannot check in your luggage here. To check in your luggage, go to the JALABC counter at Kansai International Airport Terminal 1 (1F International Arrivals Floor JALABC counter).
[Delivery available] Kansai International Airport Terminal 1 JALABC counter 1F International Arrivals Floor JALABC counter
Address Info: 関西国際空港第1ターミナル JALABCカウンター 1F 国際線到着フロア JALABCカウンター*Delivery hours: 6:30-13:00
*This is a counter for dropping off luggage. Please note that you cannot collect luggage here.
You can collect your baggage at the JALABC counter at Kansai International Airport Terminal 1 (4F International Departure Floor JALABC counter).
How to Redeem Your Voucher
How to Use Your Voucher
- Please present your order number
Cancellation Policy
- Cancellations 1 day(s) (inclusive) before the selected date are allowed. Unused orders can be canceled for free
- Cancellation is not allowed between 0–0 days from the selected date. Orders cannot be canceled or modified, and refunds will not be granted.
- Due to time zone differences, the confirmed cancellation date is based on the supplier’s local time. Please allow 2–5 business days to process your cancellation request, after which the cancellation fee will be charged according to the product’s cancellation policy. Once the cancellation is confirmed, you will receive your refund within 14 working days.
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