Same-day Luggage Delivery Service｜Hotels within Osaka / Kyoto To and From Kansai International Airport (KIX)
Unleash the thrill of traveling light in Osaka! No more baggage burden on your last day. Discover our seamless same-day delivery service from any Osaka City, parts of Kyoto City Hotel to Kansai International Airport (KIX). Embrace the adventure with zero luggage worries!
- Lightning-fast same-day delivery: hotels in Osaka City, parts of Kyoto City and around Kansai International Airport to Kansai International Airport and vice versa
- Hotel-to-hotel delivery option for maximum convenience
- Send your luggage and travel light in Osaka!
- Perfect for action-packed expeditions, late-night, and early-morning flights
- ✨NEW✨ Airport-to-hotel delivery service has resumed!
- Also available at Narita, Haneda, Naha and New Chitose airports. Click here for more information!
Package Options
Product Info
The content of this product is provided by machine translation and may not reflect the actual information, please take this into consideration before booking.
— Baggage Guidelines —
- Baggage Size Limit:
- Carry-on baggage: Less than 120 cm
- Check-in baggage: Less than 160cm
- Unregulated baggage: Less than 180cm - Weight Limit: Less than 30 kg
- Content Limit: Item value must be JP¥ 100,000 or less
- Accepted Items for Delivery:
- Suitcases (check-in or carry-on size)
- Cardboard boxes
- Handbags
- Snowboards
- (Note: Items such as wallets, identification documents, jewelry, flammables, toxic plants, poisons, cannabis, amphetamines, and all animals including pets are not accepted for delivery)
— How to Use —
1. Secure your spot by making a reservation. Select your preferred delivery date for a seamless experience
2. You will receive a notification email from "Airporter" within 1 day after completing the reservation. Please upload your [Luggage] and [Accommodation Confirmation] from the [Upload Photo] button in the reservation confirmation e-mail
3. Conveniently drop off your luggage at the designated location:
- Airport → Hotel
- Drop-off: Please leave your luggage at the hotel front desk before 1:00 PM on the same day of delivery
Please visit our designated counter located at the airport.
Please present your Airporter(エアポーター) reservation confirmation email to staff.
- Pick-up: Please collect your luggage at the hotel after 8:00 PM on the same day - Hotel → Airport
- Drop-off: Please leave your luggage at the hotel front desk before 9:00 AM on the same day of delivery
- Pick-up: Please collect your luggage at the airport counter after 4:00 PM on the same day
- Hotel Notification: Inform the hotel staff that Airporter (エアポーター) will pick up your luggage from the front desk - Hotel → Hotel
- Drop-off: Leave your luggage at the hotel front desk before 9:00 AM on the same day of delivery
- Pick-up: Please collect your luggage at the hotel after 8:00 PM on the same day
- Hotel Notification: Inform the hotel staff that Airporter (エアポーター) will pick up your luggage from the front desk
- In the "Remarks" field, write down (1) the Luggage drop-off hotel name, and (2) the Luggage pick-up hotel name
4. To pick up your luggage, head to our designated counter at the airport or the front desk of your specified hotel. Please present your Airporter reservation confirmation email to staff.
— Luggage Delivery Special Tags —
Special Tags: The hotel offers special tags for luggage delivery. If your hotel doesn't provide tags, you can still use the service.
How to Use:
- Make a Reservation: Reserve using the same method as usual
- Hotel Notification: Airporter will notify the hotel about your reservation
- Luggage Pick-up: Our driver will come to the hotel to pick up your luggage
- Drop-off Deadline: Please place your luggage at the hotel counter before the deadline (9:00 AM on the same day)
- Special Tag: The driver will attach a special tag to your luggage during pick-up for identification
- Delivery: Your luggage will be delivered to the specified destination
Discover what's allowed for different types of luggage
Check out the list of items we can't deliver
Exemption from liability for damage to baggage, etc.
Drop your luggage at the hotel counter by 9:00 am on the delivery day
Add a special tag to your luggage (Hotel-provided or bring your own)
Inquiries accepted through SNS chat
Get your luggage at the airport counter after 4:00 pm on the same day
Check out the informative video on the Airporter's Same-Day Luggage Delivery Service
Important Info
Includes/Excludes
Reminders
We retain the right to decline service, even after a reservation, if luggage violates regulations. In such cases, we hold no liability
Check your luggage upon receipt for any issues. If problems arise, capture a photo and report it to the Customer Center. Once confirmed, we assume no liability
Service is not available for accommodations without front desk staff (e.g., private residences, Airbnb). Eligible only for specific hotels near Kansai International Airport
Customers using "Hotel in Osaka City → Hotel in Osaka City" or "Hotel in Kyoto City → Hotel in Osaka City", please indicate the followings in the Requests & Remarks (1) Name of the hotel where the luggage will be shipped (2) Name of the hotel where you will receive your luggage
★Notes when making a reservation★Due to system limitations, quotation marks (" ") cannot be used in the input fields for accommodation names, addresses, etc. Thank you for your cooperation.
Pickup Point
[Available for collection] Kansai International Airport Terminal 1, International Departure Floor, JALABC Counter
Address Info: 関西国際空港第一ターミナル 国際線出発フロア JALABCカウンター
*Located behind check-in counter "H" on the international departure floor (4F).
*Pick-up time: 7:00-21:30
*Please check here for the latest opening hours of Kansai International Airport T1 counters.
*If you are using Kansai International Airport Terminal 2, please use this counter. To travel between Terminal 1 and Terminal 2, please use the shuttle bus (free of charge). (Time required: 7-9 minutes)
*This is the counter where you can pick up your luggage. Please note that you cannot check in your luggage here. To check in your luggage, go to the JALABC counter at Kansai International Airport Terminal 1 (1F International Arrivals Floor JALABC counter).
[Delivery available] Kansai International Airport Terminal 1 JALABC counter 1F International Arrivals Floor JALABC counter
Address Info: 関西国際空港第1ターミナル JALABCカウンター 1F 国際線到着フロア JALABCカウンター*Delivery hours: 6:30-13:00
*This is a counter for dropping off luggage. Please note that you cannot collect luggage here.
You can collect your baggage at the JALABC counter at Kansai International Airport Terminal 1 (4F International Departure Floor JALABC counter).
How to Redeem Your Voucher
How to Use Your Voucher
- Please present your order number
Cancellation Policy
- Cancellations 1 day(s) (inclusive) before the selected date are allowed. Unused orders can be canceled for free
- Cancellation is not allowed between 0–0 days from the selected date. Orders cannot be canceled or modified, and refunds will not be granted.
- Due to time zone differences, the confirmed cancellation date is based on the supplier’s local time. Please allow 2–5 business days to process your cancellation request, after which the cancellation fee will be charged according to the product’s cancellation policy. Once the cancellation is confirmed, you will receive your refund within 14 working days.
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