1. Airport Pickup
**Driver/guide working hours are 09:00-18:00 (must land by 17:30). The driver/guide will leave the airport promptly at 18:00. If you arrive outside these hours due to flight delays or other special circumstances, you must make your own way to the hotel.
** Guests arriving between 09:00-14:00 will be taken on a city tour. Guests arriving between 14:00-17:30 will be taken directly to the hotel. Airport drop-off: Please book flights departing after 18:00.
2. The itinerary order and timing are for reference only and may be adjusted based on actual conditions such as traffic and weather; the actual arrangement shall prevail.
3. Room types and accommodation standards: Triple rooms generally refer to 2 double beds, 1 double bed and 1 single bed, or 3 single beds. In Tekapo and Queenstown, extra rollaway beds may be provided. In Tekapo, triple rooms may not be available, and 2 rooms sharing a bathroom may be arranged. 4. Stay in selected 4-star comfortable hotels or high-quality B&Bs (arrangements in popular areas like Tekapo/Queenstown may be adjusted slightly by season).
5. Luggage policy: Each traveler is limited to one 28-inch suitcase or smaller. Please consult Customer Support for extra luggage.
6. Vehicle types: Vehicles such as 5-seater, 7-seater, 10-seater, 12-seater, or larger will be arranged based on the number of passengers (Reference models: 5-seater Prius, 7-seater Alphard, 7-seater Mercedes-Benz, 10-12 seater Hiace or Mercedes-Benz).
A minimum of 6 traveler(s) are required for the tour to depart. If the number of participants does not reach the minimum requirement, the tour will be canceled. An email regarding tour cancellation will be sent 2 day(s) before the departure date
Travelers with the following conditions or other health issues that could be worsened by excessive stimulation should not participate in this activity: Pregnant women
Please arrive at the designated location 15 minute(s) before the scheduled departure time, as the tour will depart on time
Children under 15 years old are not accepted to travel alone and must be accompanied by at least one adult aged 22 or above throughout the trip.
Travelers aged 70 and above: Must confirm they are fit for travel and provide a health certificate (electronic copy is acceptable) before departure. Travel must be accompanied by a family member or friend aged 22 or above throughout the trip.
New Zealand law requires children under 7 years old to use a child seat. Travelers can bring their own or request to rent one from us for a fee (NZD 20 per person).
Without reducing the number of attractions, the driver/guide reserves the right to flexibly adjust the order of visits based on actual emergencies such as weather and traffic. No refunds will be provided if attractions are missed due to force majeure such as weather, traffic, flights, natural disasters, or mechanical failures that are not caused by the company.
We do not guarantee 100% successful booking for additional self-paid activities; please refer to the final confirmation from sales.
Travelers are fully responsible for any issues, missed services, or other financial losses caused by failing to appear at the designated time and location (at the start of or during the tour).
In the event of force majeure such as flight delays, cancellations, or changes, severe weather, natural disasters, strikes, traffic delays, or mechanical failures that are beyond human control, resulting in the traveler's inability to join the tour or complete the itinerary, the company will not refund any fees, and the traveler must bear the corresponding costs. If the original itinerary cannot be executed due to the aforementioned force majeure, the company reserves the right to make necessary adjustments to the itinerary, transportation, accommodation, and related arrangements based on actual circumstances. Travelers may not raise objections or request compensation. Any additional costs incurred shall be shared between the traveler and the company based on actual expenses.
Reminder: To ensure the safety of your personal property, we recommend that you carry your valuables with you at all times during your trip. Do not leave valuables in vehicles, hotels, attractions, restaurants, or other locations. The travel agency, drivers, and guides are not responsible for any loss of personal property due to theft under any circumstances or at any location. Guests with special health conditions (elderly, infirm, sick, disabled, or pregnant) must ensure they are fit to travel. The travel agency, drivers, and guides are not responsible for any emergencies, illnesses, or recurrences of conditions caused by your own health status.