[Essential Hong Kong Transport Pass] Octopus Card – Upgraded Version with HK$50 Balance (Pick Up at Hong Kong Airport) | Travel Across Hong Kong, Macau & 336 Mainland China Cities | Selected Plans Include Hong Kong Airport Express
- Pick up directly at Hong Kong Airport, saving time from buying on-site. Comes preloaded with HK$50 for immediate use.
- The Octopus Card can be used for transportation, dining, entertainment, and shopping.
- Explore Hong Kong with ease, and it can also be used for public transport in 336 cities in Mainland China and Macau.
- The traveler version Octopus Card features a commemorative Hong Kong landmark design, making it a collectible souvenir after your trip.
- Book now on KKday for immediate use, easy refunds, and exclusive Airport Express ticket add-on.
Transport Card & Pass Info
| Ticket type | Transport IC card |
| Ticket format | Physical ticket (requires redemption) |
Product Info
— Ticket Intro —
Octopus Card is a contactless stored value card that provides an easy payment method at public transports, convenience stores, fast food places, supermarkets, bakeries, vending machines, and more. Simply tap your Octopus Card on a card reader and the payment will be deducted from your pre-loaded credit.
Travel through Hong Kong with the versatile Tourist Octopus Card. You don’t need to deal with taking out cash or counting change for public transportation!
Use your card on the Airport Express, MTR, buses, ferries, trams, and taxis. Tap and pay for your purchases at several convenience stores and retail outlets with a China Union sign
Apart from using the card in Hong Kong, wherever you see the "China T-union" logo on the card readers at public transport in China and Macau, you can use the Tourist Octopus China T-union Card to pay!
When using the Tourist Octopus China T-Union Card on public transport in China and Macau, the pay will be deducted from the credits based on the HK to RMB *conversion rate on the card. All relevant payment record will be shown in the transaction record in the Octopus App for easy review. (*the conversion rate includes the transaction fee).
— Important Info —
- Pick-up Location: ETERNAL EAST TOURS Counter A01, Arrival Hall 1, Hong Kong International Airport
- Service Hours: 8:00 am - 9:00 pm (please redeem your voucher within the service hours)
- Customer Service: +852 37600888
— Airport Express Details and Instructions —
Only applicable to the designated plan: [Travel Optimised] Tourist Octopus Card (with HK$50 Credit) + Hong Kong Airport Express Adult One-Way/Round Trip Ticket
- Airport → City: First train 05:54 / Last train 00:48
- Hong Kong Station → Airport: First train 05:50 / Last train 00:48 (24-minute journey)
- Kowloon Station → Airport: First train 05:53 / Last train 00:52 (22-minute journey)
- Tsing Yi Station → Airport: First train 06:00 / Last train 00:59 (14-minute journey)
- Round-Trip Ticket:
- Outbound Journey: Must be used within 90 days from the date of voucher receipt.
- Return Journey: Must be used within 30 days from the date of the outbound journey. Expired tickets will not be accepted. (Only applicable for between Airport and City. The ticket is for single-person use only)
— China, HK & Macau eSIM Details —
Only applicable to the designated plan:
[Stay Connected] Tourist Octopus Card (with HK$50 Credit) + China, HK & Macau eSIM (5G/4G, No VPN Required)
- This eSIM only provides internet service and does not include a local phone number
- After issuance, this eSIM must be activated within 90 days. It is recommended to activate it as soon as you arrive at your destination to ensure your user rights
- The eSIM activation time is not related to the date selected at purchase. The actual activation date will be when the internet is first connected after arriving at the destination
- Please print the voucher before departure, or prepare another device that can display the voucher
- Please be sure that your mobile phone supports eSIM and is not carrier-locked. Once the order is placed, no refunds, changes, or cancellations will be accepted for any reason
- In accordance with the fair usage policy, telecom operators may limit data speeds for users who consume large amounts of data in a short period of time. Please avoid long periods of video streaming or heavy data usage in a short time
- When there is issue with the service but no record of troubleshooting with customer service, the cause of the issue cannot be determined; therefore, refund requests will not be accepted
- No refunds will be provided if certain applications cannot be used due to device compatibility or regional restrictions
- If an error message appears when scanning the QR code, it does not mean the eSIM is invalid. Please restart your device and go to "Settings" → "Cellular/Mobile Service" to confirm whether the eSIM has been successfully added
- If the eSIM is installed before arriving at the destination and shows messages such as “Activating” or “Unable to activate eSIM”, please do not delete the eSIM. Turn off the eSIM temporarily and turn it back on after arriving at the destination. If you still cannot connect after arrival, please enable roaming, restart the device, or manually select a network
- If your device has previously installed a configuration profile, it may affect the use of the eSIM. Please go to "Settings" → "General " → "VPN & Device Management", scroll to the bottom to check for any profiles, and delete them if present to ensure that the eSIM can function normally
- The eSIM uses an international roaming IP address. Some applications (such as TikTok and ChatGPT) may not function properly due to IP location restrictions
Check your device for eSIM compatibility before booking
One of the these 2 Octopus cards will be issued at random, request for specific card is not possible (both cards have the same function and the only difference is the appearance)
Important Info
Reminders
The "use date" selected when booking is the date you will collect the Octopus Card
Please note that this product must be collected at "ETERNAL EAST TOURS Counter, Hong Kong International Airport Arrival Hall". If you are already in Hong Kong, you must go to the airport to collect the product. Do NOT book this product if you are unable to collect it at the designated airport counter
From July 1, 2025, you must pick up your product at "Counter A01, Arrivals Hall, Hong Kong International Airport". If you are already in Hong Kong, you must go to the airport to pick up your product. Please do not book this product if you are unable to collect the item at the airport counter.
Counter Service Hours: 8:00 am - 9:00 pm (please redeem your voucher within the service hours)
Hong Kong Airport counter only provides redemption service. If you have any questions about the product, please contact customer service for assistance
Please recharge your Octopus Card when the balance reaches zero; otherwise, it cannot be used
An Octopus card will be issued at random, request for specific style is not possible. Both cards have the same functions and the only difference is the appearance
Octopus Cards are non-refundable and cannot be returned. The unused balance on the Card can be refunded in cash at any service counter at any MTR station (except the Airport Express counter)
If the balance on an Octopus Card is refunded in cash, the Card will no longer be usable
To get a refund of the balance at the Airport Express counter at the airport, the on-site staff will take the Card away and you will not be able to keep the card. For travelers who wish to keep the Octopus Card, please apply for a cash refund at any service counter at any MTR station (except the Airport Express counter)
Airport counters does not provide Octopus Card balance refund service
Tourist Octopus Card is only available to adults
Octopus Card cannot be shared. Each traveller must have their own card
Pickup Point
Hong Kong International Airport (HKG) -
Monday 08:00 - 21:00
Tuesday 08:00 - 21:00
Wednesday 08:00 - 21:00
Thursday 08:00 - 21:00
Friday 08:00 - 21:00
Saturday 08:00 - 21:00
Sunday 08:00 - 21:00
How to Redeem Your Voucher
How to Use Your Voucher
- Please present the e-voucher on-site
Validity Period
- The voucher must be used on the selected date and within operating hours; Invalid after expiration
Experience Location
Location Name: HK transport, dining, fun and shopping
Cancellation Policy
- Once the order has been completed, it cannot be canceled, modified, or refunded
- Due to time zone differences, the confirmed cancellation date is based on the supplier’s local time. Please allow 2–5 business days to process your cancellation request, after which the cancellation fee will be charged according to the product’s cancellation policy. Once the cancellation is confirmed, you will receive your refund within 14 working days.
FAQ
The Tourist Octopus Card is an extremely convenient payment tool in Hong Kong, widely used for public transport such as the MTR, buses, trams, and ferries, saving you the hassle of buying tickets each time. Additionally, it can be used for small purchases at convenience stores, supermarkets, and fast-food restaurants, eliminating the need to carry a lot of change and making your trip to Hong Kong smoother.
The most convenient purchase and pick-up location for the Tourist Octopus Card is Hong Kong International Airport, where you can get it immediately upon arrival. You can also pre-book through online travel platforms like KKday and pick it up with your voucher at the airport, enjoying a simplified process and ensuring a smooth start to your trip. This saves you time queuing on-site and ensures you have the necessary transportation payment tool from the beginning of your journey.
The Tourist Octopus Card is primarily designed for visitors to Hong Kong, usually comes with pre-loaded value, and can be used immediately after purchase, with some plans allowing for a refund of the remaining balance. A regular adult Octopus Card requires a deposit. Furthermore, this upgraded version of the Tourist Octopus Card offers payment functions beyond Hong Kong, such as using public transport in specific cities in mainland China and Macau, a unique advantage not found in traditional Octopus Cards.
The Tourist Octopus Card is typically designed for immediate use upon purchase, without the need for cumbersome real-name registration procedures like those for SIM cards. Once you buy and receive the card, as long as there is sufficient stored value, you can directly use it for public transportation and small purchases within Hong Kong, making it ideal for short-term visitors.
A major feature of the upgraded Tourist Octopus Card is its expanded usage. In addition to public transport in Hong Kong, it can be used on public transportation in as many as 336 cities in mainland China and in Macau. This provides immense convenience for travelers who frequently visit Hong Kong and Macau or plan to travel to multiple cities in mainland China, offering a single card for all their travel needs.
Taxi services are very common and easy to hail in Hong Kong, primarily accepting cash payments, with some also supporting electronic payments like AlipayHK or WeChat Pay. Ride-sharing services like Uber are also available in Hong Kong, but their coverage and availability may be slightly less than traditional taxis. The Octopus Card itself is not directly used for paying taxi or ride-sharing fares; other payment methods are required.
Currently, when taking public transport such as the MTR, buses, and trams in Hong Kong, the Octopus Card remains the most popular and convenient option. Most public transport services do not yet fully support direct credit card tap-and-go payments. Some emerging electronic payment methods or mobile payment apps may be trialed on specific routes or services, but the Octopus Card is still the most recommended and widely accepted payment choice for travelers.
Besides the Tourist Octopus Card, cash is still a widely accepted payment method for Taiwanese travelers making daily small purchases in Hong Kong. International credit cards (like Visa, Mastercard) are commonly accepted at department stores, large shops, and restaurants. Additionally, some merchants now support popular local mobile payment tools such as AlipayHK or WeChat Pay, although not all small businesses accept them.
Get Help
