[i-dle Hong Kong Limited Edition Collector's Set] Officially Licensed Merch + Exclusive Complimentary 57-Minute Immersive VR Concert Experience | 1:1 Restored Classic Stage + Themed Exhibition + Limited Pop-Up Store | Tsim Sha Tsui

• Product Terms and Conditions

Any person who purchases, accepts, collects, or uses the (G)I-DLE Limited Edition Collection Set with Exclusive 57-Minute VR Immersive Concert Experience (hereinafter referred to as the Product) (hereinafter referred to as the Purchaser) agrees to be bound by the following terms and conditions (hereinafter referred to as the Terms and Conditions). This Product includes a complimentary 57-minute VR immersive concert experience (hereinafter referred to as the VR Experience) provided by the Organizer in accordance with these Terms and Conditions. I-Licensing Asia Limited (hereinafter referred to as the Organizer) may promote this event under the Gems Corner brand and reserves the right of final decision on all matters relating to this Product, the VR Experience, admission, on-site operations, and these Terms and Conditions.

1. Role of Authorized Sales Channels

• - Authorized sales channels act solely as sales platforms, sales agents, distributors, and/or sales channels for this event. Such channels are not the organizer, producer, operator, or venue manager of this event and are not responsible for the organization, operation, content, quality, safety, admission arrangements, rescheduling, cancellation, postponement, suspension, or modification of this event.
• - This event is organized and operated by the Organizer. All matters relating to this event, including but not limited to event arrangements, admission, crowd control, venue rules, health and safety, event content, technical operations, rescheduling, cancellation, refunds, and complaints, shall be determined by the Organizer in accordance with these Terms and Conditions and applicable laws.
• - To the maximum extent permitted by law, authorized sales channels shall not be liable for any loss, damage, costs, expenses, injury, death, claims, or compensation arising out of or in connection with this event, except for those directly caused by the fraud, gross negligence, or willful misconduct of the relevant authorized sales channel itself.
• - Any refunds, ticket exchanges, compensation, or other remedies related to this event are subject to the decision of the Organizer and these Terms and Conditions. Authorized sales channels may assist in processing refunds through relevant sales systems or payment channels under the instruction or authorization of the Organizer, but apart from such processing role, they shall not be liable for any refunds, compensation, or claims related to this event.

2. Nature of the Product

• - This Product is a limited edition collectible sold through designated authorized sales channels.
• - The VR Experience is a complimentary promotional offer provided by the Organizer with the Product and is not a product, service, or ticket sold separately.
• - The Purchaser acknowledges that the purchase price paid is for the Product as a whole and not for any separate fee for the VR Experience.

3. General Rules for the Product

• - Once sold, the Product is non-refundable, non-exchangeable, non-transferable, and non-cancellable, except as otherwise expressly provided in these Terms and Conditions.
• - The 57-minute VR immersive concert experience exclusively included with the Product is valid only for a single session on the designated date and time.
• - The Organizer reserves the right to refuse admission to any Purchaser who fails to present valid proof of purchase, redemption voucher, or other supporting documents required by the Organizer.
• - Latecomers may be refused entry or may be subject to restricted admission at the discretion of the Organizer; no refunds, make-up sessions, or any compensation will be provided for those unable to enter due to lateness.
• - For the avoidance of doubt, the Purchaser may still collect the Product in accordance with the collection procedures specified by the Organizer.
• - Any Products, redemption codes, admission vouchers, or VR Experience eligibility obtained through unauthorized third-party sellers, resellers, scalpers, or other unauthorized channels will be deemed invalid, and the Organizer will not recognize or accept their use.

4. Arrangements for Inclement Weather

• - As this event is an indoor experience, the Organizer will announce the latest arrangements for sessions through official event channels based on actual weather conditions and where appropriate.
• - The Organizer reserves the sole right to cancel, suspend, delay, or resume any session due to inclement weather (including but not limited to tropical cyclones, rainstorms, and extreme weather conditions) based on operational and safety considerations.
• - Purchasers should check the latest official announcements of the event before arriving at the venue; the Organizer is not responsible for any transportation costs or other expenses incurred due to weather changes.

5. Cancellation and Refund Policy

5.1 Situations Eligible for Refund

• Refunds may only be requested under the following circumstances: (a) the relevant VR Experience session is officially and fully cancelled by the Organizer; and (b) the Purchaser has not yet collected, redeemed, received, or used any part of the Product. The refund amount is limited to the purchase price paid by the Purchaser for the Product.

5.2 Situations Not Eligible for Refund

No refunds, ticket exchanges, or compensation will be provided in any of the following circumstances:

• - Failure to attend due to personal reasons, including but not limited to itinerary changes, lateness, illness, personal emergencies, or any other personal reasons;
• - Temporary suspension or shortening of a session, provided it resumes and completes within the same day;
• - Minor adjustments to session content, experience format, flow, duration, or venue setup;
• - Any Products purchased through unauthorized sales channels or any handling fees, service charges, administrative fees, transportation costs, accommodation expenses, and any other incidental expenses incurred by the Purchaser.

5.3 Refund Procedures

• - Refunds will be processed through the original sales channel and the original payment method.
• - The processing time for refunds is determined by the Organizer and the relevant sales channel partners.
• - Refund applications must be submitted within the specified time limit after the official cancellation is announced by the Organizer; late applications will not be accepted.

6. Rescheduling and Session Changes

• - The Organizer reserves the sole right to reschedule any session due to operational, technical, safety, or other reasons.
• - If the Organizer proactively reschedules the relevant VR Experience session, the Purchaser may choose to: a) attend the rescheduled session using the original redemption record, admission voucher, or other proof of eligibility recognized by the Organizer; or b) apply for a refund of the purchase price paid for the Product in accordance with the refund process announced by the Organizer.
• - Under no circumstances may the Purchaser request a change to the session date or time, nor may they transfer the redemption voucher to others.

7. On-site Experience and Disclaimer

• - The Organizer reserves the right to adjust the content, duration, format, and venue layout of the VR Experience and exhibition without prior notice.
• - The Organizer shall not be liable for any interruption, malfunction, or technical failure of VR equipment, sound systems, or venue facilities; in such cases, the sole responsibility of the Organizer is to arrange for the Purchaser to attend a rescheduled session or to refund the purchase price of the redemption voucher product at its sole discretion. To the maximum extent permitted by applicable law, the Organizer shall not be liable for any indirect, incidental, consequential, or other losses, damages, costs, or expenses arising out of or in connection with such interruptions, malfunctions, or technical failures.
• - The Organizer shall not be liable for any loss, damage, injury, or death suffered by any person at the venue, or for any loss or damage to any property at the venue, except where such loss, damage, injury, or death is directly attributable to the gross negligence or willful misconduct of the Organizer.
• - All purchasers must comply with venue rules, onsite staff instructions, and safety requirements; the Organizer reserves the right to refuse entry or remove any person who violates onsite rules without refund or compensation.
• - Purchasers acknowledge that the VR experience may cause dizziness, motion sickness, eye strain, nausea, disorientation, or other adverse physical reactions in some individuals. Purchasers who are pregnant, elderly, or suffering from heart conditions, epilepsy, seizures, visual or balance impairments, or any other medical conditions must determine for themselves whether participating in this activity is suitable for them and should seek medical advice if necessary. To the maximum extent permitted by law, purchasers assume all risks associated with participating in the VR experience.
• - Purchasers acknowledge that the VR experience is a complimentary promotional offer included with this product and is not a separately sold item, service, or ticket. Subject to applicable laws, the Organizer reserves the right to modify, reschedule, suspend, replace, or adjust the content, format, arrangements, or sessions of the VR experience for operational, technical, safety, or other reasonable reasons.

8. Personal Belongings

• - Purchasers are responsible for the safekeeping and security of their personal belongings at all times while attending this activity.
• - The Organizer shall not be liable for any loss, theft, misplacement, or damage to any personal belongings brought into or left at the venue, except where such loss, theft, or damage is directly caused by the gross negligence, fraud, or willful misconduct of the Organizer.

9. Photography, Videography, and Media

• - The Organizer may, from time to time, decide to restrict or prohibit photography, videography, audio recording, live streaming, or other forms of recording in certain areas of the activity.
• - Purchasers must comply with all onsite restrictions and instructions issued by the Organizer or venue staff regarding photography, videography, and media usage.
• - The Organizer and its authorized representatives may take photographs, record videos, make audio recordings, or otherwise capture images, audio, or audiovisual content during the activity for promotional, marketing, operational, security, or archival purposes. By entering the activity venue, purchasers consent to such photography, recording, and filming, and agree to the Organizer's use, reproduction, publication, and distribution of such materials without further payment or notice, unless prohibited by applicable law.

10. Force Majeure

• The Organizer shall not be liable for any cancellation, postponement, delay, suspension, interruption, or modification of the activity caused by circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, epidemics, pandemics, government restrictions, public health measures, civil unrest, labor disputes, unavailability of the venue, utility failures, or technical infrastructure failures.

11. Miscellaneous

• - The Organizer reserves the right of final interpretation and decision regarding these Terms and Conditions, the activity, and all related arrangements.
• - The Organizer may amend these Terms and Conditions at any time without prior notice.
• - In the event of any inconsistency between the English and Chinese versions of these Terms and Conditions, the English version shall prevail.
• - These Terms and Conditions shall be governed by the laws of the Hong Kong Special Administrative Region.
• - Any dispute arising out of or in connection with this activity or these Terms and Conditions shall be resolved at the sole discretion of the Organizer, subject to the exclusive jurisdiction of the courts of Hong Kong.

How to Use Your Voucher

• Please present the e-voucher on-site

Voucher Redemption Period

• The voucher must be redeemed on the selected date and within operating hours; Invalid after expiration