If your package requires a pickup address, the supplier will reconfirm the address you provided. If the address cannot be accepted, we will contact you to confirm an alternative pickup location.
Know Before You Go: Cruise ship passengers:
Know Before You Go: While our tours are scheduled to begin at 8:00 am, we know that delays happen, and that it may take some time to come off the ship. We keep track of ship arrival times and will adjust accordingly. You will not miss your tour
Know Before You Go: Tour lengths vary and adjustments to the schedule may need to be made in order to accommodate your timely return
Know Before You Go: Cruise Ship Hilo Port – Look for your guide with the “Aloha Aina Tours” sign. You will be provided instructions for pick up inside the terminal or right outside Hilo port gates.
Know Before You Go: If your ship is unable to dock, we’ll issue a full refund. When possible, we’ll also try to reschedule your tour so you don’t miss out.
Know Before You Go: Miscellaneous:
Know Before You Go: Comfortable closed-toe shoes are recommended
Know Before You Go: Bring sunscreen and water for the journey
Know Before You Go: A camera is recommended to capture the scenic views
Know Before You Go: Easy walking, mostly level terrain, expect some uneven surfaces and loose gravel
Know Before You Go: Drones are not allowed at Hawaii Volcanoes National Park