1. Minors or children under the age of 18 must be accompanied by an adult to join the tour. Minors or children traveling alone are not allowed to join the tour. For the safety of pregnant women, pregnant women must be no more than 24 weeks pregnant at the end of the trip to join the tour.
2. Please ensure you provide accurate and complete information when booking, including your name, gender, valid contact information (preferably a mobile phone number for easy notification in case of problems), accurate flight information, or tour meeting location, to avoid booking errors that may affect your trip. You will be solely responsible for any losses incurred due to providing incorrect information.
3. The hotel offers different room types, such as a king/queen size room or a twin room with two double beds. Each room can legally accommodate a maximum of 2 to 4 people, including adults and children. Some hotels require each group of tourists to bring at least one credit or debit card that can be used at the destination. This will be handled according to the hotel's specific regulations for deposit collection and check-in. The deposit will be refunded within 7-14 business days after check-out, provided there are no personal expenses. Room availability is guaranteed, but the specific room type and location are not guaranteed. Hotel check-in time is usually after 3:00 PM.
4. Tour participants must purchase tickets with the tour guide; they cannot bring their own tickets or use City Passes. Entrance fees and meal costs may vary depending on official announcements from the attractions; the prices published by the attractions on the day of the tour will prevail.
5. The itinerary sequence may be appropriately adjusted to ensure the smooth operation of the tour, but the items that should be included in the itinerary will not be reduced, provided that the tour operation is convenient.
6. During the actual trip, the tour guide or driver has the right to adjust the order of visits, the time spent at each attraction, or the meeting time as appropriate based on weather, traffic, and other conditions to ensure the smooth progress of the trip.
7. If an attraction is temporarily closed or closed during holidays (Thanksgiving, Christmas, New Year, etc.), making a visit impossible, the tour guide will adjust the itinerary to include only an exterior view or alternative attractions to ensure a richer experience. Please understand that opening hours and visitor limits for various attractions and national parks may change from time to time due to the pandemic; any impact on the itinerary due to unforeseen circumstances is considered force majeure.
8. Children under eight years old must use a child safety seat. Rental service is available at USD$10.00 per person per day. Please be sure to indicate this in the booking notes so we can prepare accordingly. Any violations or fines incurred due to failure to inform the guest in advance will be borne by the guest. Thank you for your understanding. If a bus tour is arranged on the day of departure, a child safety seat is not required, and the cost will be refunded.
9. Many tourist attractions on the itinerary require participants to meet basic health requirements. People with disabilities or mobility impairments should contact us in advance to obtain relevant policy information before registering for the tour. Without timely notification, we cannot guarantee the provision of wheelchair-accessible buses or suitable seating.
10. A transportation surcharge of USD$5 per person per day will be added to bus tour packages. The tour guide will collect the surcharge during the tour.
Special Note:
1) No fuel surcharge will be charged if there are no other bus services available on the day of airport pick-up or drop-off.
2) No fuel surcharge will be charged for days that do not involve bus services: For example, in Florida-related products, guests will take the park shuttle bus to and from the theme park on their own, or in train tour products, the entire day will be spent on train travel without a tour guide or bus service.
3) For cross-border products between the US and Canada (such as the US-Canada East Coast series, Vancouver West Coast series, etc.), fuel surcharges will be charged according to the actual location of the trip; on the day of the trip, USD $5/person/day will be charged and CAD $5/person/day will be charged.
11. To ensure a smooth and complete trip, tourists are responsible for strictly adhering to the meeting time given by the tour guide. If more than ten minutes have passed since the meeting time, the vehicle will depart without waiting. We will do our best to provide punctual service; however, in the event of uncontrollable factors such as weather, traffic, mechanical failures, strikes, government shutdowns, war, or terrorist attacks, we cannot guarantee on-time arrival at the pick-up location. We will not be responsible for any inconvenience caused to guests or any additional costs incurred due to delays caused by such reasons, including flight, train, or bus fares and other tour expenses.
12. If it is convenient to arrange the tour, tourists may be transferred from the original vehicle to another vehicle en route and different guides and drivers may be assigned to provide services.
13. This product is a group activity. If you choose to leave the group midway, please inform us in advance and obtain the tour guide's consent. You will need to sign a departure agreement. The uncompleted portion will be considered as your voluntary abandonment, and the tour fee will not be refunded.
A minimum of 2 traveler(s) are required for the tour to depart. If the number of participants does not reach the minimum requirement, the tour will be canceled. An email regarding tour cancellation will be sent 2 day(s) before the departure date
Travelers with the following conditions or other health issues that could be worsened by excessive stimulation should not participate in this activity: High blood pressure, Pregnant women
Please arrive at the designated location 10 minute(s) before the scheduled departure time, as the tour will depart on time