*King's College is closed on Sundays and cannot be entered.
Q: What is the meeting time?
A: The meeting time is 07:45 AM (please refer to the confirmation email or notification from customer service for the exact time). It is recommended to arrive at the meeting point 15 minutes early to avoid any impact on the departure.
Q: Where is the meeting point?
A: Meeting point: 4 Cromwell Pl, South Kensington, London SW7 2JE. You can also search for 'The Lavery' or enter the meeting point address into a taxi app: 4 Cromwell Pl, South Kensington, London SW7 2JE. The meeting point is just a 2-minute walk from South Kensington Underground Station, which is a hub for three lines: Circle, District, and Piccadilly. It can be reached within 30 minutes from popular residential areas in the city center. There are also bus stops near the meeting point, all within a 2-minute walk.
Return location: The drop-off point is Hammersmith Underground Station, which serves four lines: Hammersmith & City, Circle, District, and Piccadilly.
Q: How can I contact the tour guide?
A: The day before departure, customer service will create a dedicated travel group. The tour guide will contact everyone in the group to explain the itinerary and important notes. We also provide 24-hour online Chinese customer support to assist you at any time, ensuring a worry-free trip.
Q: What type of vehicle is used? Is hotel pick-up and drop-off included?
A: Depending on the number of participants, we will arrange a minivan, minibus, or coach. The vehicles are equipped with air conditioning and comfortable seats; some vehicles provide WiFi and USB charging (subject to the actual arrangement on the day). Due to heavy traffic in central London, this tour does not provide hotel pick-up and drop-off services. We appreciate your understanding.
Q: How do I find the vehicle on the day?
A: On the day of departure, the tour guide will provide the license plate number and a photo of the vehicle in the group chat, making it easy for everyone to identify and gather.
Q: Is tipping required?
A: Tipping is not mandatory for this tour. If you are satisfied with the tour guide's service, you are welcome to provide a tip as a gesture of appreciation.
Q: Are meals included in the itinerary?
A: This tour includes a simple Chinese-style meal, such as a beef 'Roujiamo' (Chinese hamburger) or 'Hot Dry Noodles'. The specific meal depends on the travel agency's arrangements for the day. The complimentary meal is non-refundable if not consumed. Please contact customer service in advance if you have any dietary restrictions.
Q: Can I cancel or change the booking?
A: Free cancellation or rescheduling is available up to 2 days before departure. In the event of force majeure (such as heavy rain, strong winds, road closures, or temporary closure of attractions), we will proactively cancel the tour and provide a full refund to ensure your safety.
In case of delays caused by traffic, weather, or other force majeure factors resulting in the cancellation of some itinerary attractions, please contact customer service. We will arrange a partial refund for you
In the event of inclement weather such as typhoons or snowstorms, a decision on whether to cancel the tour will be made 1 day(s) before departure (local time 12:00). Notifications will then be sent via email
The tour departs on time; please ensure you arrive at the meeting point early. If you miss the tour due to lateness or other personal factors (such as oversleeping, taking the wrong transport, or subway/train delays), it will be considered a voluntary forfeiture, and the supplier will not provide any refunds or compensation. Thank you for your understanding.
Please ensure you book tickets according to the correct age range. If you are unable to enter the venue due to exceeding the child ticket age limit, you will be responsible for any losses incurred. Thank you for your understanding.