Please print the voucher before departure, or prepare another device that can display the voucher.
To manually add an eSIM, please refer to the eSIM details in the "Pre-trip Reminder" section. Copy and paste the <SM-DP_Address> and <Activation Code> into the boxes. The <Confirmation Code> is not required.
This plan must be activated within 90 days of ordering; otherwise, it will expire and no replacement will be provided.
If you are located in Kinmen or other areas close to mainland China, eSIM may activate earlier due to signal coverage issues. It is recommended to install it on the day of actual use to avoid premature activation.
Calculation method for days: 24-hour system (If a user purchases a 3-day internet plan, it will be installed and activated at 10:00 AM on September 1st, and this plan will terminate at 9:59 AM on September 4th).
The usage dates selected when placing your order are for reference only. The eSIM will start counting down from the first network connection. This plan must be activated within 90 days of ordering; otherwise, it will expire and no replacements will be provided.
If you encounter a problem where you cannot use the service but have no record of contacting customer service to resolve the issue, the cause of the problem cannot be determined, and therefore a refund cannot be requested.
No refunds will be provided if some applications are unusable due to device compatibility or regional limitations.
If you encounter an error message when scanning the QR code, it does not mean that your eSIM has expired. Please restart your device and go to Settings → Mobile Services to confirm that your eSIM has been successfully added.
If you install an eSIM before arriving at your destination and encounter messages such as "Activating" or "Unable to activate eSIM," do not delete the eSIM. Temporarily disable the eSIM and reactivate it upon arrival. If you still cannot connect after arrival, please enable roaming, try restarting your phone, or manually select a supported network.
If a profile has been installed on your device, it may affect the normal use of eSIM. Please go to Settings → General → VPN & Device Management, scroll to the bottom, and check if a profile is present. If so, please delete it to ensure smooth eSIM use.
Due to device settings and network conditions, some applications may experience usage restrictions in certain regions. For example, ChatGPT does not support Huawei phones and older iOS systems. The actual situation varies depending on the device and system version. It is recommended that you confirm whether the required functions meet the plan conditions before you go to ensure smooth use.
Yes, foreigners can easily acquire and use an eSIM for travel in China Mainland. These services are specifically designed for international travelers, allowing for quick setup by scanning a QR code. This eliminates the need for physical SIM card exchanges, offering a convenient and hassle-free way to stay connected throughout your trip.
Yes, the China Mainland eSIM typically supports 5G network access, ensuring super-wide bandwidth and smooth internet browsing. This service is often provided by major international mobile operators, offering stable and reliable connectivity. You can enjoy fast data speeds for navigation, communication, and streaming during your travels in Mainland China.
No, this is a common misconception. Using an eSIM for internet access provided by international operators is completely legal and a widely accepted method for foreign visitors to stay connected in China Mainland. Services like this are specifically designed to comply with local regulations while offering convenient global roaming.
For a week-long trip, the sufficient data volume for a China Mainland eSIM largely depends on your usage habits. For light users who primarily need maps and messaging, 5-10GB might suffice. Moderate users who browse, use social media, and occasionally stream might need 15-20GB. Heavy users, especially those using video calls or large downloads, should consider unlimited data plans to avoid interruptions.
A key advantage of using a China Mainland eSIM is unparalleled convenience. You avoid the hassle of finding local vendors, changing physical SIM cards, or worrying about losing your original SIM. eSIMs often support one-click installation via mobile apps, ensuring immediate activation upon arrival. Additionally, they often allow you to retain your original number for calls while using the eSIM for data.
Reliable eSIM data roaming services for foreign visitors in China Mainland are typically provided by international mobile communication companies partnering with local networks. These services leverage established local networks to ensure stable signal quality and wide coverage. The specific service provider for your eSIM plan is usually detailed in the product information.
Yes, many China Mainland eSIM services are specifically designed to allow access to popular global websites and apps, such as Google, Facebook, Instagram, and ChatGPT, without the need for an additional VPN. This is a significant benefit, providing seamless access to your usual online services, bypassing the Great Firewall automatically.
The activation and installation process for a China Mainland eSIM is very straightforward. After purchase, you typically receive a QR code via email or app voucher. You simply scan this QR code on your compatible iOS (version 17.4 or above) or Android device to install the eSIM profile. Activation is usually immediate upon connection to a network in China, making it a quick and easy setup.