[Shenzhen, China] Huafa Qianhai Snow World Ticket

[Original ID Required | Real-Name Admission Notice]

Dear Guests,

To keep skiing fair and orderly, and to further protect your rights and experience, real-name verification at entry is now fully enforced. All guests must bring their own original ID card, or an original travel document such as a passport, Mainland Travel Permit for Hong Kong and Macao Residents, or Mainland Travel Permit for Taiwan Residents, for on-site verification.

**Important

Entry is only allowed when the guest matches the ID document. Guests without the original document or whose details do not match will not be admitted. This protects your personal rights, prevents scalpers from misusing your identity information, and lets every guest enjoy the snow with peace of mind.

Thank you for your support and cooperation in creating a smooth, orderly skiing environment!

For any questions, please contact Huafa Qianhai Snow World Customer Support at 400-929-2000 or ask the on-site staff.

[Ticket Information]

1. The ticket price does not include:

• Ski gloves, goggles, and face masks
• Ski lessons (please ask on-site if you need a lesson; fees follow the prices posted at the resort)
• Food, drinks, shopping, and any other expenses at the resort not listed under "What's Included"

2. Booking requirements:

• The guest's details must match the ID information entered at booking. Each person in your group must book with their own ID details. For minors, please book with the minor's own ID details; minors must enter the resort together with an adult ticket holder. Please make sure the ID details of each guest/traveler entered at booking are accurate, true, and complete. Guests are responsible for any failure to verify, inability to enter the resort, or any loss caused by false or incorrect information.

3. Entry requirements:

• Please use your ticket on the date you booked. Tickets are valid for a single entry; re-entry after leaving requires a new ticket. Please check the latest operating hours of the day and plan your entry time so you have enough time to play; tickets will not be extended or refunded. Thank you for your understanding. Tip: It gets busy on public holidays, so please arrive early to collect your snow card and queue for entry. Crowd control may be in place during peak hours. Thank you for your cooperation!

4. How to enter:

• Huafa Qianhai Snow World uses real-name admission, so please bring a valid ID on the day of your visit. Bring your ticket collection code and valid ID to the self-service card machine or ticket counter to redeem them for a snow card (collect ski ticket cards at the 1F ski area and snow play ticket cards at the 2F Snow Park). To enter, pass through the gate with your ID and snow card. Please keep your snow card safe after collecting it; if it is lost or damaged and you cannot enter or play as a result, you will need to buy a new ticket.

5. Tip: Before booking, please read this product's benefits, cancellation and change policy, visitor guidelines, safety guidelines, and other information carefully.

[Operating Hours]

• Operating hours: 10 AM–10 PM
• Entry hours: 10 AM–8 PM

[Cancellation Policy (applies to selected packages only; packages that include bus tickets cannot be canceled, refunded, or changed)]

• Cancel at least 2 days before your visit date (within the validity period) for a full refund with no handling fee.
• Cancellations 1 day before your visit date are charged a handling fee of 20% of the amount paid. No refunds on the visit date or after the ticket expires.
• Tickets cannot be refunded once collected, used, or expired.
• Partial refunds are not accepted (the whole order must be canceled). If an order includes multiple tickets and any one of them has been used (including card collection), all unused tickets in that order become non-refundable. Please confirm the number of guests carefully before booking.
• **The cancellation policy above applies only to packages with ski/snow tickets alone. Packages that include bus tickets cannot be canceled, refunded, or changed. If you want both a standalone snow ticket package and a snow ticket + bus ticket package, we recommend booking them in separate orders (orders cannot be partially refunded). If you book both in the same order, the whole order cannot be refunded or canceled. Please take note.

[Time Limits and Other Information]

1. Timing at Huafa Qianhai Snow World starts when you tap your card at the first gate and ends when you exit through the last gate. Any time beyond your ticket's duration counts as overtime and must be paid at the prices posted at the resort. No extra charge applies for the first 30 minutes of overtime; after 30 minutes, overtime is charged per half hour, with any part of a half hour counted as a full half hour.

2. Season definitions at Huafa Qianhai Snow World:

• Low season: All dates other than regular and peak season
• Regular season: Saturdays and Sundays, excluding Mainland China public holidays and adjusted holiday periods; Christmas week (December 20–28)
• Peak season: Mainland China public holidays and adjusted holiday periods

[Visitor Guidelines]

• Qianhai Snow World uses real-name admission, so please bring a valid ID on the day of your visit. If the ID shown on the day does not match the ID used for booking, the ticket is forfeited: entry will be refused and the ticket cannot be refunded or changed.
• On the day of your visit, bring your ticket collection code and valid ID to the self-service card machine or ticket counter to redeem them for a snow card. Please keep your snow card safe after collecting it; if it is lost or damaged and you cannot enter or play as a result, you will need to buy a new ticket.
• Please keep your snow card with you at all times. Enter through the gate with your ID and snow card. Inside, use your snow card to collect equipment and access the slopes, and show it whenever staff ask. After playing, return your equipment with your snow card; the snow card is collected when you exit.
• With your snow card, you can choose either snowboard or ski equipment; it cannot be exchanged after collection.
• Please keep your ticket collection code safe and do not share it. If the code is shared or lost, you will not be able to enter and will need to buy a new ticket.
• Please check the latest operating hours of the day and plan your entry time so you have enough time to play; tickets will not be extended or refunded. Tip: It gets busy on public holidays and crowd control may be in place, so please arrive early to collect your snow card and queue for entry. Thank you for your cooperation!
• Qianhai Snow World provides ski wear, ski boots, helmets, skis/snowboards, ski poles (with skis only), lockers, and snow cards. Any damage or loss during your visit must be compensated at the prices posted at the resort.
• Please bring each guest's valid ID on the day of your visit. If the ID shown on the day does not match the ID used for booking, the ticket is forfeited: entry to the Snow Park/ski area will be refused and the ticket cannot be refunded or changed.
• Minors under 18 joining ski activities should be booked with and accompanied at all times by an adult able to supervise them safely.
• Inside the resort, please keep your snow card with you. You need it to collect/return equipment and access the slopes, and it is collected when you exit. Lost cards must be paid for at the prices posted on-site.

[Resort Facilities]

• Restrooms with hair dryers are available on 1F, 2F, and 3F, in the cold zone, and in the long-term rental rooms
• ① 1F warm zone, at the airlock entrance/exit ② 2F warm zone, next to the storage area ③ 3F warm zone, at the airlock entrance/exit
• Separate nursing rooms are available in the 2F ski area restrooms and outside the gates

[Hong Kong City–Huafa Qianhai Snow World Bus Ticket Information (only for packages that include bus tickets)]

How to reserve a seat with your Trans-Island Chinalink open bus ticket:

1. At a branch:

Go to a Trans-Island Chinalink branch in Hong Kong and provide your ticket number, route, and departure time. The staff will reserve your seat and print your bus ticket.

2. By phone:

Call the customer service hotline and provide your ticket number, route, and departure time. Customer service will reserve your seat; please go to a branch to print your bus ticket before boarding. Mainland China hotline: (86) 400 8822 322 / Hong Kong hotline: (+852) 2979 8778.

3. Via mini program:

Reserve your seat yourself via the Trans-Island Chinalink WeChat/Alipay mini program. After reserving, please go to a branch to print your bus ticket before boarding. For step-by-step instructions on reserving via the mini program, please click here.

[Parking Fees]

• Qianhai Snow World plans to start charging for parking from November 11, 2026. Please park according to the signs on site.

• Parking rates: CNY 10 for the first hour and CNY 5 for each additional hour, capped at CNY 70 per day (any part of an hour is charged as a full hour).