Once you have successfully downloaded the order by scanning the QR code, you will not be able to cancel or refund the order.
Installing an eSIM requires an internet connection. Please install it when you have a stable Wi-Fi or mobile data connection (installation may fail due to Wi-Fi at some airports).
Please scan and install the eSIM after arriving at your destination to avoid premature validity.
Each QR code can be scanned once and can be scanned repeatedly on the same device. Once bound, you cannot change devices or delete the code.
Please use the eSIM within 90 days of receiving it, otherwise it will become invalid.
iOS 12.1 or later is required. Please note that iPhones sold in mainland China do not support eSIM. In Hong Kong and Macau, only the iPhone 13 mini, iPhone 12 mini, iPhone SE 2020, and iPhone XS have eSIM functionality.
Samsung phones vary in different countries. Samsung phones purchased in Taiwan do not support eSIM. Please confirm with the Samsung official website for other regions first.
Please note that signal quality may be affected by factors such as location, terrain, building obstruction, number of users, and weather.
In accordance with international data communications fair use policies, we recommend disabling Facebook's automatic video browsing function and app automatic updates or synchronization functions to avoid excessive data usage. Please note that if your internet speed slows down or you become unable to access the internet due to prolonged online TV or video viewing, downloading large files, or playing online games, you will not be eligible for a refund or compensation.
After placing an order, you will receive an email saying "Your eSlM is ready" and will be notified of the latest installation time and installation method.
How to install:
iOS: Settings > Mobile Services > Join Mobile Plan > Scan QR code > Join Mobile Plan
Android: Settings > Internet (Connections) > SIM Card Manager > Add SIM Card (Add to Mobile Plan) > Scan QR code
Enable the activation mule:
1. After arriving at your destination, turn off other SIM cards and only turn on the eSIM and its data roaming.
2. Set the eSIM APN (usually the APN will be automatically recognized, if not, you need to set it manually)
An Indonesia eSIM offers significant convenience, as there's no need to physically swap SIM cards, reducing the risk of loss and saving time. It allows for quick activation via QR code, getting you online faster upon arrival. Additionally, an eSIM is more environmentally friendly by eliminating plastic waste, and it enables you to retain your home country's physical SIM for receiving calls or messages while using the eSIM for data connectivity.
Travelers can conveniently purchase an Indonesia eSIM online before their trip, which allows for instant activation upon arrival by scanning a QR code. Using an online travel platform like KKday provides the benefit of a streamlined booking experience, often with immediate delivery of the eSIM profile to your email, ensuring you're ready to connect as soon as you land. This method helps avoid queues and the hassle of searching for physical stores at the airport.
For Indonesia eSIM services, reliable 5G coverage for tourists is typically supported by major local network providers such as Telkomsel, XL Axiata, and Indosat Ooredoo. These networks are known for offering widespread coverage across popular tourist destinations and urban areas, providing stable high-speed data for navigation, communication, and social media usage throughout your visit.
To check if your mobile phone is compatible with an Indonesia eSIM, you should verify its specifications. Most newer smartphone models, including iPhones (XR and later, with iOS 12.1 or higher, specifically iOS 17.4 and above for one-click installation) and many Android devices from brands like Samsung and Google Pixel, support eSIM functionality. You can typically find this information in your phone's settings under "Cellular" or "SIM Card Manager," or by consulting your phone manufacturer's official website.
Indonesia eSIMs typically offer various data plans to suit different travel durations and usage needs. Common options include daily high-speed data packages, which provide a set amount of high-speed data per day before a speed reduction, and total data packages, offering a fixed data allowance for the entire validity period. These plans allow travelers to choose based on their expected data consumption, whether they need constant connectivity or more flexible usage during their trip.
Setting up an Indonesia eSIM on a compatible device typically involves a few simple steps. After purchasing, you'll receive a QR code via email. On your phone, go to settings, select "Add Cellular Plan" or "Add eSIM," and scan the QR code. For iOS 17.4 and above, a convenient one-click installation option is also available. Once installed, activate the cellular plan, and you'll be connected to the local network. Ensure your device is connected to Wi-Fi during the installation process.
Yes, an Indonesia eSIM provides full internet access, allowing you to use all your popular apps seamlessly. This includes social media platforms like TikTok, Instagram, and Facebook, essential navigation tools such as Google Maps, and communication apps like WhatsApp. You can also browse websites, check emails, and access other online services just as you would with any mobile data connection, ensuring seamless connectivity throughout your trip.
If you encounter issues activating or using your Indonesia eSIM, first check your phone settings to ensure the eSIM profile is correctly installed and enabled. Verify that mobile data roaming is turned on for the eSIM. If problems persist, try restarting your device. For further assistance, contact the customer support team of the platform where you purchased the eSIM, as they can provide specific guidance and technical support for troubleshooting activation or connectivity issues.