| Data Usage Specifications | Unlimited data, 500MB, 1GB, 2GB, 3GB, 5GB, 10GB, 20GB, 30GB, 50GB |
| Transmission Specifications | 5G/4G |
| Signal Coverage Area | Singapore, Malaysia, Thailand, Indonesia, Vietnam |
| Mobile Carrier | Singapore: Simba、Starhub Malaysia: Digi, Celcom, U Mobile Thailand: AIS, True Move Indonesia: Telkomsel, XL Vietnam: Vietnamobile、Vinaphone |
| Supported Sizes | eSIM |
| Hotspot Sharing | Available |
| Supported Frequencies(4G) | B1(2100 MHz), B8(900 MHz), B3(1800 MHz), B40(TD 2300 MHz), B41(TD 2500 MHz) |
| Top-Up Availability | Top-up unavailable |
| Excludes | Texts, Voice calls |
| Not Supported | SIM-locked device, Carrier-customized device, Mobile hotspot,flat |
| Network Type | Roaming |
Day Calculation Method: The count begins when you arrive in the travel country, turn on data roaming, and successfully connect to the internet. Days are calculated based on Taiwan time (GMT+8) calendar, with each day ending at midnight Taiwan time, not in 24-hour increments.
Before installing the eSIM, make sure you are connected to a working WiFi or mobile network, then scan the QR Code to add the mobile plan. The eSIM can be installed before arriving in the travel country and activated once you reach your destination.
Please follow the instructions to install. Do not exit the screen during the process to avoid the phone misjudging and deleting the eSIM plan
A QR code can only be scanned once with one mobile phone and cannot be changed after binding
If an error message is displayed after scanning, it does not mean that esim is invalid. Please restart your phone and go to the mobile service page to check whether esim has been bound to your phone, or contact customer service for assistance. Do not scan other QR codes without authorization to cause repeated binding and esim invalidation.
Unscanned eSIMs can be kept for up to 180 days. Once scanned, the eSIM must be activated within 30 days; after this period, it will automatically expire and cannot be refunded or extended.
Please delete the description file on iPhone (check steps: Settings -> General -> Device Management, scroll to the bottom, if there is no description file, it means it is normal) to avoid problems with smooth use.
If the eSIM plan is not fully used or the plan is deleted without the approval of the customer service staff, no reissue or refund will be made.
Please make sure your phone and its operating system support the eSIM function before purchasing. If you cancel the order due to device incompatibility, no refund will be given.
The quality of telecommunications networks in different countries is different. The base station construction is not as dense as that in Taiwan. The regionality and telecommunications construction of each country are different. We are sorry that we cannot ask for a refund due to the signal conditions in a few areas. If you encounter a poor signal, you can manually switch to a telecommunications operator. How to switch to a telecommunications operator: Network selection/telecommunication operator>Auto close>After searching, you will have different telecommunications operators to choose from
If you cannot use it when you arrive at your destination, please contact LINE customer service. We cannot provide after-sales service after you return home.
This product uses international roaming IP, some apps may not be available due to IP location (ex: tiktok/TikTok/Alipay/Amap/Meituan/Mini Program/ChatGPT...etc).
Expiration Date
You can scan the QR code on your voucher in Taiwan before your trip to complete the eSIM installation and setup. However, to avoid unnecessary roaming charges or premature service activation, it is recommended that you manually enable the mobile data roaming function only after arriving in your destination country. This will allow you to use the internet service immediately, ensuring that billing starts only when you need it.
You can purchase the 'Southeast Asia 5-Country eSIM' through the KKday online platform for a convenient digital ordering experience. After purchase, you will receive your voucher instantly, eliminating the need for physical card delivery or store pickup. KKday offers an iOS one-click installation feature (requires iOS 17.4+) for easy setup, saving you the hassle of switching cards and ensuring uninterrupted internet access during your travels.
The 'Southeast Asia 5-Country eSIM' offers unlimited 5G/4G data plans, ensuring high-speed and uninterrupted internet connectivity throughout your journey. This means you don't have to worry about running out of data, allowing you to freely browse websites, use navigation, engage with social media, or even make video calls, keeping your Southeast Asia trip constantly connected.
No, you do not. The 'Southeast Asia 5-Country eSIM' is designed for maximum convenience, and you don't need to visit any physical store for activation. Simply scan the QR code received after purchase with your phone to easily complete the installation and setup, saving you time waiting in line or making extra trips – perfect for travelers who value efficiency and convenience.
The steps to install the 'Southeast Asia 5-Country eSIM' are very simple. You will receive a QR code; after scanning it with your phone, follow the on-screen prompts to download and install the eSIM profile. If you are using iOS 17.4 or later with the latest version of the app, you can enjoy the convenient iOS one-click installation feature, which further simplifies the setup process for easy activation.
No physical SIM card replacement is needed. This is one of the key features of an eSIM – it's a virtual SIM card embedded directly into your device. You just need to complete the setup on your phone to activate internet service, without needing to insert or remove any physical card, nor requiring a SIM ejector tool. This significantly reduces the risk of losing a physical card, making your travels much easier.
Yes, the 'Southeast Asia 5-Country eSIM' provides stable and high-speed internet connectivity, fully supporting your use of applications like ChatGPT, Google Maps, social media, and more during your travels. Whether you're looking up information, navigating, sharing travel moments, or enjoying smart conversational services, you'll have seamless connectivity, ensuring your digital life remains uninterrupted throughout your Southeast Asia journey.
The 'Southeast Asia 5-Country eSIM' is specifically designed for travelers heading to Southeast Asia and offers high-speed internet services in the following five countries: Singapore, Malaysia, Thailand, Indonesia, and Vietnam. This means you can enjoy a seamless internet experience when traveling between these countries, without needing to switch SIM cards for different nations, making your cross-border trips more convenient.