Please confirm whether your phone supports eSIM before purchasing. If your device is incompatible and cannot be used, no refund will be given. (Please refer to the inquiry method below)
Before installing the eSIM, please make sure you are connected to a Wi-Fi or mobile network and scan the QR code to join the mobile plan. The eSIM can be installed in Taiwan first and activated at your destination.
The eSIM is valid for 30 days, starting from the first day of ordering. Please use it within the validity period. No refund or extension will be given if the expiration date is exceeded.
A QR code can only be scanned once with one mobile phone. Once bound, you cannot change the device or delete it. Once deleted, you cannot rescan and install it and need to purchase it again. If you are prompted to contact your telecom operator or other prompts, please turn off and restart your phone or contact customer service.
Please save this QR Code. Once scanned, it will become invalid and cannot be reissued. Please follow the installation instructions and do not exit the screen during the installation process to avoid the phone misjudging and causing the eSIM plan to be deleted or incorrect.
After placing an order, a voucher will be issued within 48 hours of the selected departure date. Please use it within 30 days of receipt. If you exceed this period, the voucher will become invalid.
Some mobile phones in China, Hong Kong and Macau do not support eSIM. Please confirm whether it can be used before purchasing. If the mobile phone model cannot be used, please do not place an order and it cannot be cancelled.
The quality of telecommunications networks varies from country to country, and the base station construction is not as dense as in Taiwan. Each country has different geographical locations and telecommunications construction. We cannot request a refund due to signal conditions in a few areas.
The actual signal and connection speed of this card will vary due to factors such as region, terrain, climate, building obstruction, number of users, network system or terminal equipment. If the local area or mobile phone cannot support 4G network, it will automatically switch to 3G signal.
In addition, if the network is unstable, disconnected or unavailable due to force majeure events such as earthquakes and typhoons, you will not be able to request a return or exchange.
It is not recommended to transfer large amounts of files (upload/download), watch videos, live broadcasts, play mobile games, etc.; it is also recommended to turn off the automatic update and backup function, the automatic play function of social software, the satellite map navigation mode (normal mode can be used for navigation), and the cloud hard drive data transfer function.
According to the principle of fair use of the Internet, telecommunications companies may restrict the data usage of users who use a large amount of data in a short period of time. Please avoid watching online videos for a long time or using a large amount of data in a short period of time.
Please delete the description file on your iPhone (check steps: Settings -> General -> Device Management, scroll to the bottom, if there is no description file, it means it is normal) to avoid problems with smooth use. You can also refer to the APPLE official website
* Please activate roaming before using eSIM
* If you use 2 SIM cards at the same time, please make sure your data comes from eSIM
Yes, this eSIM is designed to offer stable and uninterrupted network coverage across all three regions. It specifically utilizes China Mobile for China, 3HK for Hong Kong, and CTM network for Macau. These leading local networks ensure consistent high-speed data for your travel needs, allowing seamless internet access throughout your trip without worrying about switching networks manually.
This eSIM offers a diverse range of data plans to suit various travel durations and usage patterns. You can choose from options providing daily high-speed data, such as 500MB, 1GB, or 2GB per day, with some plans also offering unlimited data for extensive usage. Additionally, total data plans are available, allowing flexibility for trips lasting from 1 to 30 days. This variety ensures you can select a plan that best fits your specific needs.
Installation is straightforward. After receiving your eSIM order, you will get a QR code via your voucher. Simply scan this QR code with your device to set up the eSIM. Once installed, ensure your device's eSIM settings are correctly configured for data roaming. Activation is instant upon successful installation, allowing you to access the internet immediately in China, Hong Kong, and Macau. Remember to install and use it within one month of receiving your certificate.
Yes, this eSIM is primarily designed for data-only usage, providing high-speed internet access throughout China, Hong Kong, and Macau. It focuses on facilitating seamless online connectivity without the need for voice call or SMS services typically associated with physical SIM cards. You can easily purchase this service through KKday, which offers a convenient and straightforward booking process, allowing you to quickly secure your eSIM for immediate use and enjoy hassle-free internet access during your travels.
This eSIM strategically partners with major local network providers to ensure robust connectivity across the regions. In China, it uses the China Mobile network. For Hong Kong, it connects to the 3HK network. In Macau, the CTM network is utilized. These partnerships guarantee stable and uninterrupted high-speed data services, optimizing your internet experience throughout your journey in these locations.
While eSIMs offer great convenience, general considerations include device compatibility; not all phones support eSIM technology. You also need an internet connection to initially download the eSIM profile. If your device is locked to a specific carrier, it might restrict eSIM usage. Additionally, some eSIMs are data-only, meaning they might not support traditional voice calls or SMS, requiring you to use VoIP apps instead.
This eSIM provides flexibility with its data plan functionality. For daily data plans, you receive a specific allowance (e.g., 500MB, 1GB, 2GB, or unlimited) that refreshes each day at a designated time. Once your daily high-speed quota is used, speeds may be throttled until the next day's refresh. Total data plans offer a fixed amount of high-speed data for the entire duration of your chosen validity period (1-30 days), which depletes as you use it.
Choosing an eSIM offers several advantages for travelers. Firstly, there's no need to physically swap cards, eliminating the hassle of carrying and potentially losing tiny SIM cards. Installation is quick and digital, involving a simple QR code scan for instant setup. eSIMs also allow you to retain your primary SIM card for calls while using the eSIM for data, offering dual connectivity. This streamlines your travel experience by providing immediate internet access upon arrival.