If the phone has a card lock (such as purchased from the United States, Canada, Japan or the Philippines, etc.), please confirm with the local telecommunications provider where it was originally purchased that the phone has been unlocked (Country Lock)
After placing the order and completing the payment, the voucher will be sent within 28 days before departure. You will receive the eSIM letter and activation information. After receiving the eSIM, please install it before departure or after arriving at the destination to avoid activating it in advance and affecting your use. rights and interests
Before installing eSIM, please make sure to connect to WiFi or mobile network to scan the QR code or enter it manually to join the mobile plan (if you need to enter it manually, please contact customer service to obtain the activation code)
Please be sure to save the QR code. Once scanned, it will be bound. Please install according to the instructions. Do not jump out of the screen during the process to avoid misjudgment by the phone and causing the eSIM plan to be deleted.
After the same QR code is bound, it can only be scanned again with the same mobile phone. It cannot be reissued or manually input to another mobile phone.
If the eSIM plan is not used completely or is deleted without the judgment of customer service staff, causing the plan to be abnormal, reissue and refund will not be possible.
Calculation method for the number of days in the daily traffic plan: 24-hour system (users purchase a 3-day Internet plan, install it and activate it at 10:00 am on 9/1, and this plan will terminate at 9:59 am on 9/4)
Total plan days calculation method: natural day system (users purchase a 3-day Internet plan, install it and activate it at 10:00 a.m. on September 1, that day will be counted as the first day of usage, and 0:00 will be the second day. The card will expire at 12:00 pm on 9/3), and the time calculation is based on Taiwan time (GMT +8)
APN: internet
Supplier contact information: +65 90987745 (WhatsApp)
If your Vietnamobile eSIM shows no service, first check your device's cellular settings to ensure the eSIM is turned on and selected for cellular data. Verify that data roaming is enabled if you are abroad. Confirm your device's APN settings are correct, which might be auto-configured but can sometimes require manual adjustment. Also, ensure your device is compatible with eSIM technology. If issues persist, try restarting your device or reinstalling the eSIM profile by scanning the QR code again (if allowed by the provider) or contacting customer support.
A Vietnamobile eSIM data package is a digital SIM card profile that provides high-speed 4G internet access within Vietnam, specifically using the Vietnamobile network. Unlike a traditional physical SIM card, an eSIM is embedded directly into your device. You activate it by scanning a QR code, which eliminates the need for physical card swapping, preparing an ejection pin, or worrying about losing a physical SIM card, offering a convenient and quick way to get online.
After purchasing your Vietnamobile eSIM, you will receive a QR code. To activate, scan this QR code with your compatible smartphone's camera or via your device's cellular settings (usually under 'Add Cellular Plan'). Once added, ensure the Vietnamobile eSIM profile is selected as your primary data line and enable data roaming in your settings. Your device should then connect to the Vietnamobile 4G network, allowing you to use the internet.
Installing and activating a Vietnamobile eSIM is generally a quick and straightforward process. Once you have the QR code, the installation typically takes only a few minutes to complete by scanning it and following your device's prompts to add the cellular plan. Activation of the data service is usually instant upon successful installation and network connection, allowing you to enjoy 4G internet access almost immediately after setup.
The Vietnamobile eSIM is compatible with most modern smartphones that support eSIM technology. This includes iPhone models XR, XS, 11, 12, 13, 14, 15 series and newer, as well as select Android devices such as Samsung Galaxy S20, S21, S22, S23 series, Z Flip/Fold models, Google Pixel 3, 4, 5, 6, 7, 8 series, and other flagship devices. It's recommended to check your specific device's specifications or manufacturer's website to confirm eSIM compatibility before purchase.
The Vietnamobile eSIM offers a generous daily data allowance. It typically provides 5GB of high-speed 4G data per day. Once this daily limit is reached, your internet speed may be reduced until the next day, when the high-speed data allowance resets. This daily reset ensures you have consistent access to high-speed internet for your needs throughout your trip, depending on the plan duration purchased.
The Vietnamobile eSIM utilizes the local Vietnamobile network, which generally offers a stable and reliable 4G signal across major cities and popular tourist destinations in Vietnam. This stability allows for smooth browsing, navigation, and communication. While network coverage and signal strength can vary based on specific geographical locations, particularly in very remote areas, the Vietnamobile network is designed to provide consistent service for travelers.
Yes, the Vietnamobile eSIM data plan is designed to fully support popular social media applications, including TikTok. With its high-speed 4G data, you can comfortably stream videos, upload content, browse feeds, and engage with other social media platforms like Facebook, Instagram, and YouTube without significant buffering or delays, provided you are within the daily high-speed data limit.