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  4. [LuggAgent Malaysia Luggage Agent] Kuala Lumpur International Airport KUL - Kuala Lumpur city hotel luggage check-in service｜Discount for more than 2 pieces
Product #152728
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[LuggAgent Malaysia Luggage Agent] Kuala Lumpur International Airport KUL - Kuala Lumpur city hotel luggage check-in service｜Discount for more than 2 pieces
[LuggAgent Malaysia Luggage Agent] Kuala Lumpur International Airport KUL - Kuala Lumpur city hotel luggage check-in service｜Discount for more than 2 pieces
[LuggAgent Malaysia Luggage Agent] Kuala Lumpur International Airport KUL - Kuala Lumpur city hotel luggage check-in service｜Discount for more than 2 pieces
[LuggAgent Malaysia Luggage Agent] Kuala Lumpur International Airport KUL - Kuala Lumpur city hotel luggage check-in service｜Discount for more than 2 pieces
[LuggAgent Malaysia Luggage Agent] Kuala Lumpur International Airport KUL - Kuala Lumpur city hotel luggage check-in service｜Discount for more than 2 pieces

[LuggAgent Malaysia Luggage Agent] Kuala Lumpur International Airport KUL - Kuala Lumpur city hotel luggage check-in service｜Discount for more than 2 pieces

Malaysia-Kuala Lumpur
2.5Below expectations
Free cancellation 4 day(s) prior to experience date
Please present the e-voucher on-site
  • The prices are transparent, so you don’t have to worry about luggage storage space, so you can travel easily and without any burden.
  • Provide point-to-point considerate baggage check-in service
  • After the reservation is completed, the online customer service team will proactively contact you to assist in completing the luggage check-in.
  • Enjoy convenient, safe, punctual and professional services
[5% App discount] Code: APP5OFF , HK: APP15HK
Instant confirmation

Package Options

Product Info

The content of this product is provided by machine translation and may not reflect the actual information, please take this into consideration before booking.

- Service Introduction-

  • Service period:
    - Airport - Hotel: Delivery between 09:00 - 18:00; delivery before 21:00
    - Hotel - Airport: Shipping before 11:00; Pickup between 15:00 - 21:00
    - Hotel - Hotel: Send before 11:00; Deliver before 21:00
  • Meeting place:
    Please refer to the location description in the confirmation letter sent by the baggage agent.
  • Service Content:
    Shipping:
    Hotel: Store your luggage at the counter before 11:00 (guests cannot choose the delivery time)
    Airport: 9:00-15:00 (guests can choose a 30-minute delivery time)
    Ex：9:00-9:30, 9:15-9:45

    service:
    Hotel: Deliver to the counter before 21:00 (guests cannot choose time)
    Airport: 15:00-21:00 (guests can choose a 30-minute delivery time)
    Ex：15:00-15:30, 15:15-15:45
  • ! ! This service does not include Airbnb options and is only applicable to hotels with counters! !



    - Important information -
  • Passengers please provide the following information in the comments when booking:
    ① Number and size of luggage ② Time and location of desired delivery and pickup ③ Name of representative booking person ④ Local contact information in Japan such as mobile phone, email, communication software, etc.
  • Charges are based on the number of individual pieces of luggage. If the number of luggage exceeds the reserved quantity, additional fees (pieces) will be charged on site. You can only collect your luggage at the destination after payment is completed. Please note.
  • The total length, width and height of each piece of luggage is limited to 180 cm, and the weight is within 32 kg.
  • Your luggage can be a handbag, suitcase, carton, backpack, snowboard bag or stroller. If the baggage does not comply with any legal requirements, it will be rejected even if the booking is successful. You must bear all losses and any legal liability.
  • If the delivery location is a hotel, the luggage will be handed over through the counter
  • Please be sure to specify the hotel as the shipping location in the notes on your order so that your luggage can be sent smoothly.
  • After ordering, you will receive a letter with handover instructions and handover content. All details will be based on the content of the letter. If you do not receive the email, please contact [email protected] directly.



- Overtime processing -

  • In any situation where the customer can be contacted and the customer fails to show up 30 minutes after the agreed time, the customer will be charged an overtime fee of 5 USD / 15 minutes according to the price on the official website of Baggage Agent.
  • Hotel Shipping If the driver arrives at the hotel but is unable to receive the luggage and cannot contact the customer through the front desk or communication software, LuggAgent reserves the right to cancel the order without refund.
  • Airport shipping
    1. The flight is not delayed: The 30-minute free waiting policy will apply. If the wait time exceeds 30 minutes, the guest cannot be contacted and the luggage cannot be collected, LuggAgent reserves the right to cancel the order without refund.
    2. Handover delay due to flight delay: - Within one hour, we will automatically extend the handover time based on the actual flight delay time.
    - If the delay exceeds one hour, we reserve the right to cancel the order and refund half of the fee.
    - If we choose to continue waiting for more than one hour, we will not charge the customer a waiting fee.
    *Taking into account factors such as flight delays, border quarantine measures and customs clearance times, we recommend that customers reserve at least two hours after landing to book baggage collection time to avoid additional charges.
  • It is rare for a guest to not show up at the airport for airport pickup, but if this happens we will go to the flight check-in counter provided by the customer to ask if the customer has shown up. If the check-in counter is closed and we are unable to contact the customer, we will store their luggage in an electronic locker and then provide the customer with the location and code of the locker via email and messaging software, which the customer can pay from Retrieve luggage from locker.

Important Info

Includes/Excludes

  • Luggage delivery service
  • Baggage insurance (up to USD500 per item)
  • High security luggage storage facility
  • Items not mentioned

Reminders

  • ! ! This service does not include Airbnb options and is only applicable to hotels with counters! !

  • Please carry your ID card, passport, cash, tickets and other valuables with you as you will not be able to retrieve them during the service.

  • Charges are based on the number of individual pieces of luggage. If the number of luggage exceeds the reserved quantity, additional fees (pieces) will be charged on site. You can only collect your luggage at the destination after payment is completed. Please note.

  • If you want to change or cancel your order, please inform the staff before 18:00 the day before shipping. If the change cannot be made after the deadline, no refund will be given. Please know that.

  • If the staff is still unable to contact the passenger 30 minutes after the scheduled delivery time, the order will be deemed to be canceled and no refund will be given.

  • 【About airport services】

  • The pickup time must be at least 2 hours (inclusive) before the flight departure time. If the pickup time is less than 2 hours before the flight departure time, we will not be responsible for any subsequent losses.

  • In case of flight cancellation, if the passenger notifies customer service to cancel the order before the staff picks up the luggage, a full refund will be issued; if the passenger notifies customer service to cancel the order after the staff picks up the luggage, no refund will be given and the staff will also send the luggage to The location designated by the passenger.

  • If the flight is delayed, the staff will still check the baggage to the location designated by the passenger.

  • If the flight is delayed within 60 minutes (inclusive), the staff will wait for free for 90 minutes starting from your scheduled shipping time. If the shipment fails to be shipped after 90 minutes, it will be regarded as giving up the service and no refund will be given.

  • 【About hotel services】

  • When you store your luggage, please inform the hotel front desk staff that you have entrusted a "LuggAgent" to pick up your luggage. The staff will pick up your luggage based on the photo on the luggage storage receipt. Please be sure to provide photos of your luggage and luggage storage receipt.

  • Please note that if the photos of the luggage and storage receipt are not uploaded before the shipping time, resulting in the staff picking up the wrong luggage or not receiving the luggage, the passenger will bear the relevant responsibility.

  • If you only need to check in part of your luggage, please check it separately and get different receipts from the front desk staff. If all your luggage is checked together, it will be deemed to be checked in and the staff will take it away together.

  • If the hotel front desk does not provide a storage receipt, please provide the "booking name" and "room number" and inform the hotel front desk staff that they will pick up the luggage with a photo of the luggage, the booking name and the room number.

  • Please upload a screenshot of the hotel's reservation confirmation (including the name of the person who represents the reservation). After the luggage is delivered, the staff will store it at the front desk and collect it when you check in.

  • After ordering, you will receive a letter with handover instructions and handover content. All details will be based on the content of the letter. If you do not receive the email, please contact [email protected] directly.

How to Redeem Your Voucher

How to Use Your Voucher

  • Please present the e-voucher on-site

Experience Location

Location Name: Experience location

Address: Kuala Lumpur

Cancellation Policy

  • Cancellations 4 day(s) (inclusive) before the selected date are allowed. Unused orders can be canceled for free
  • Cancellation is not allowed between 0–3 days from the selected date. Orders cannot be canceled or modified, and refunds will not be granted.
NOTE
  • Due to time zone differences, the confirmed cancellation date is based on the supplier’s local time. Please allow 2–5 business days to process your cancellation request, after which the cancellation fee will be charged according to the product’s cancellation policy. Once the cancellation is confirmed, you will receive your refund within 14 working days.

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