For questions about eSIM operation and use, please contact the supplier's technical customer service (see order notes for contact details) and provide the KKday order number to quickly obtain dedicated assistance.
eSIM activation steps
*It is recommended to change the action plan label to the local name (e.g.: Indonesia)
5. Mobile Services→Mobile Data
6. Click on the secondary (e.g.: Indonesia)
→ Turn off Allow mobile data toggle
7. Activate this number
→Enable roaming
8. Complete settings
Yes, an eSIM card is fully usable when traveling to Indonesia. It offers convenient data roaming services, keeping you connected across Indonesia. You won't need to swap physical SIM cards; simply activate it with easy setup, making it ideal for travelers who are constantly on the move.
Yes, you can complete the setup and installation of your Indonesian eSIM in Taiwan before departing for Indonesia. It is recommended to configure it properly before your trip. Upon arrival in Indonesia, simply turn on the data roaming function to automatically connect to the local network, ensuring a smooth journey.
This Indonesian eSIM supports iOS devices and various Android phones. For iOS users, updating to the latest version of the iOS app and iOS 17.4 or above allows for one-tap installation. Please note that this eSIM does not support Samsung phones. We recommend verifying your phone model's compatibility before purchase.
If your iOS device has been updated to the latest iOS app version and iOS 17.4 or above, you can experience the one-tap installation feature for the eSIM. After completing your online order, simply click the install button as instructed, and the system will automatically guide you through the eSIM setup steps, greatly simplifying the installation process.
This Indonesian eSIM offers a variety of plan options, including daily data packages and unlimited data plans, to meet different traveler needs. For usage duration, you can flexibly choose service periods ranging from 1 to 30 days, allowing you to customize based on your trip length.
Generally, after completing the setup of your Indonesian eSIM and enabling your phone's data roaming function, you should automatically connect to the local network within a few minutes. If you experience connection delays, try restarting your phone or checking your network settings.
The data roaming services for this Indonesian eSIM are primarily provided by CMHK (China Mobile Hong Kong). Through their roaming partners, they ensure you receive stable network connection quality throughout Indonesia.
If you experience network connection issues while using your Indonesian eSIM, first ensure that your phone's 'Data Roaming' function is enabled. Then, try restarting your phone. If the problem persists, check if your phone's APN settings are correct and confirm that the eSIM has been successfully activated.