Before purchasing, please make sure that your phone and its operating system support the eSIM function. No refund will be given if the order is cancelled due to device incompatibility.
iOS 12.1 or later is required; Please note that iPhones sold in mainland China do not support eSIM. In Hong Kong and Macau, only iPhone 13 mini, iPhone 12 mini, iPhone SE 2020, and iPhone XS have eSIM capabilities.
Each QR code can only be scanned once. Once bound, you cannot change the device or delete it. Once deleted, you cannot scan and install it again.
An internet connection is required to install the eSIM. Please make sure there is WiFi or mobile data available before installation.
The eSIM must be installed and activated at the destination within 90 days of ordering, otherwise it will become invalid and unusable.
Please remember to turn off data roaming on the original SIM card to avoid using the mobile network of the original SIM card and incurring high roaming charges.
When you finish using the eSIM plan in your phone, click [Remove Action Plan] at the bottom to remove it.
Please be aware that the quality of Internet access may be affected by factors such as location, terrain, building shielding, number of users and weather.
The customer service hours for this product are 9:30~18:00 (GMT+8), please be advised.
【Please note】
When selecting an eSIM for these regions, consider the required data allowance (daily high-speed, total, or unlimited plans), regional coverage (ensuring it spans all three destinations), and the ability to bypass China's Great Firewall for direct access to social media and messaging apps like Facebook, X (Twitter), and WhatsApp without a VPN. Device compatibility and ease of activation are also important factors for a seamless travel experience.
Generally, using an eSIM for internet access in China is permissible. The primary consideration is ensuring the eSIM service explicitly offers a solution to bypass China's Great Firewall. This allows travelers to access common international websites and apps (like Facebook, X (Twitter), WhatsApp) that are typically restricted, without needing to use a separate VPN. There are no specific legal restrictions on using a compliant eSIM for personal internet use, but always ensure your chosen eSIM clearly states its firewall bypass capability.
Yes, an eSIM card designed for travel across China, Hong Kong, and Macau typically includes comprehensive roaming resources that extend coverage to all three regions. This means travelers can enjoy seamless high-speed data connectivity using a single eSIM, eliminating the need to switch or purchase separate SIMs when moving between these destinations. Always verify the specific regional coverage details of your chosen eSIM plan before purchasing.
For travelers in China, a crucial eSIM feature is the built-in capability to bypass the Great Firewall. This allows direct access to international social media platforms such as Facebook and X (Twitter), and messaging apps like WhatsApp, without requiring a separate VPN. Additionally, having flexible data plans (daily high-speed, total data, or unlimited options) provides convenience for varying usage needs. Seamless multi-region coverage for Hong Kong and Macau is also highly beneficial for a connected journey.
For the China, Hong Kong, and Macau eSIM card, various data plans are available, including daily high-speed allowances, total data packages, and unlimited total plans. For plans with high-speed data limits, once the specified allowance is consumed, the data speed will typically be reduced to a lower, but still functional, speed (e.g., 128kbps or 256kbps) until the daily refresh or the plan's validity period ends. Unlimited total plans usually provide continuous high-speed data within reasonable usage policies.
The China, Hong Kong, Macau eSIM card is specifically provisioned with roaming resources that route internet traffic through international servers, effectively bypassing China's Great Firewall. This specialized setup allows direct and uninterrupted access to commonly restricted applications and websites, such as Facebook, X (Twitter), and WhatsApp. This integrated solution enables travelers to stay connected with ease and convenience without the need for additional VPN software or configurations on their device.
To use an eSIM card, your smartphone or tablet must be eSIM-compatible; typically, newer models support this technology. You should check your device manufacturer's specifications to confirm. The activation process usually involves scanning a QR code provided after purchase, which automatically installs the eSIM profile onto your device. Ensure your device is connected to the internet during activation and follow the on-screen prompts, which often takes just a few minutes.
If you experience network connectivity issues, first ensure your device's data roaming is enabled and your eSIM profile is correctly selected as the primary data line in your phone settings. Try restarting your device, as this often resolves minor glitches. If problems persist, verify your Access Point Name (APN) settings against the instructions provided with your eSIM. If still unresolved, connect to Wi-Fi and reach out to the customer support contact indicated in your eSIM purchase information for further assistance.