After scanning the QRcode to download the order successfully, the order cannot be canceled and refunded.
Internet access is required for eSIM installation. Before installation, please make sure that there is available WiFi or mobile data in the environment.
Each QR code can only be scanned and installed once. After binding, the device cannot be changed or deleted.
Please use the eSIM within 60 days of receiving it, otherwise it will become invalid.
Please scan and install the eSIM after arriving at the destination to avoid early calculation of the validity period.
iOS version 12.1 or higher is required; please note that iPhones sold in mainland China do not support eSIM. In Hong Kong and Macau, only iPhone 13 mini, iPhone 12 mini, iPhone SE 2020 and iPhone XS have eSIM functionality.
The versions of Samsung mobile phones vary from country to country. Samsung mobile phones purchased in Taiwan do not support eSIM. For other regions, please check with Samsung's official website first.
The signal may affect the quality of Internet access depending on factors such as location, terrain, building shelter, number of users, and weather. Please be aware.
In accordance with the International Data Communications Fair Utilization Policy, it is recommended to turn off the automatic viewing function of Facebook videos, automatic update or automatic synchronization of APP programs to avoid excessive data usage. If the Internet speed slows down or cannot be accessed due to prolonged viewing of Internet TV, videos, or downloading large-volume files, online games, etc., refunds or compensation cannot be applied for. Please note.
Yes, the Australia & New Zealand eSIM is designed for multi-country use, providing seamless internet access as you travel between Australia and New Zealand. You will not need to change SIM cards or reconfigure settings when crossing borders, ensuring continuous high-speed data connectivity throughout your trip and simplifying your connectivity management.
This eSIM offers several convenient features. It supports iOS one-click installation for devices with iOS 17.4 or above, ensuring quick setup. There is no need to physically change SIM cards, providing hassle-free 4G internet. Upon receiving the QR code, you can scan and install it immediately, avoiding physical card pickup or delivery. It is also environmentally friendly and supports Apple and various Android phones.
The Australia & New Zealand eSIM is compatible with a wide range of devices, including Apple iPhones (running iOS 17.4 or above for one-click installation) and many Android phones. It is crucial to verify eSIM compatibility for your specific Android model before purchase, as support can vary by country of origin, particularly for Samsung phones. For example, Samsung phones purchased in Taiwan typically do not support eSIM functionality.
After purchasing, you will receive an eSIM QR code. To install, simply scan this QR code with your compatible mobile device. For iOS devices updated to iOS 17.4 or above with the latest app version, a convenient one-click installation feature is available. Once installed, the eSIM can typically be activated with a single click, providing immediate high-speed data access without needing to swap physical SIM cards.
The Australia & New Zealand eSIM offers various data plan options to suit different travel needs. These typically include daily high-speed data allowances or total data packages for the duration of your trip. Travelers can select a plan that best aligns with their expected internet usage and travel length, ensuring consistent connectivity without exceeding their budget.
Opting for an eSIM provides several advantages for travelers. It eliminates the need to physically change SIM cards, which streamlines your experience upon arrival. Installation is quick and easy via a QR code, often with one-click setup for iOS devices, avoiding the need to wait for delivery or physically pick up a card. Additionally, eSIMs are environmentally friendly as they require no physical consumables and reduce the risk of losing a small physical card.
If you encounter activation issues, first ensure your device is eSIM compatible and has a stable internet connection for the initial setup. Double-check that the QR code was scanned correctly. For iOS users, confirm your device is updated to iOS 17.4 or above and you are using the latest app version. You may also try restarting your device or checking your phone's network settings to ensure the eSIM profile is correctly recognized.
The Australia & New Zealand eSIM aims to provide reliable high-speed 4G internet. While it generally offers robust coverage in urban centers and popular tourist destinations, performance in very remote or less developed regions might vary. Like any mobile network, coverage strength is dependent on local infrastructure. For the best experience, it is always recommended to review general network coverage maps for your specific travel route in both Australia and New Zealand.