Please refer to your voucher for final information regarding meeting points, pick-up locations, and pick-up time
Meeting point description: Please confirm your pickup time and location directly with the local operator 24 hours before the service date. You'll find their contact information in the voucher after booking.
Not allowed:Extra luggage or luggage larger than permitted based on vehicle space
Extra fees to be paid on-site:If vehicle space, extra luggage fees are to be paid
Over time (per hour): 11/11/14 USD for Car/Van/Bus (pay to transfer operator)
Late/early surcharge from 10pm to 5am: 9/11/11 USD for Car/Van/Bus (pay to transfer operator)
Know in advance:Each passenger is allowed to have one small personal bag that is free of charge
Extra luggage can be denied or charged at an extra cost if there is no space in the vehicle to accommodate it
The driver is Vietnamese speaking (other languages available upon request with surcharge)
The customer service team (English speaking) is available on WhatsApp 24/7
The transfer service operator will contact you by email/WhatsApp within 24 hours after your booking is made to confirm your travel details
Please provide your pick-up date and time, number of participants, pick-up and drop-off point, flight number, full name (all passengers), year of birth (all passengers)
Waiting time: For international flights - 90 minutes; For domestic flights - 60 minutes; For train station/bus station/hotel: 30 minutes