Your satisfaction is our top priority! If you encounter any problems during use, please contact us immediately. We will do our best to assist you and ensure a worry-free purchase.
Once the eSIM is successfully installed by scanning the QR code, the order cannot be cancelled and a refund cannot be issued.
Installing an eSIM requires an internet connection. Please install it when you have a stable Wi-Fi or mobile data connection (installation may fail due to Wi-Fi at some airports).
Each QR code can be scanned once. It can be scanned repeatedly on the same device. Once bound, it cannot be changed to another device or deleted.
Please use the eSIM within 90 days of receiving it; it will expire after that period.
Please scan and install your eSIM only after arriving at your destination to avoid prematurely starting the eSIM validity period calculation.
Before using an eSIM, please be sure to disable data roaming on your domestic SIM card to avoid accidentally using your domestic SIM card's mobile data network and incurring high international roaming charges. You will be responsible for all related costs; no additional subsidies will be provided, including roaming fees, overseas SIM card/eSIM purchase costs, and transportation expenses.
Please enter *#06# on your phone's dial pad to check if eSIM is supported. If EID is displayed, it means eSIM is supported; if not, eSIM is not supported.
iOS version 12.1 or later is required. Please note that iPhones sold in mainland China do not support eSIM. In Hong Kong and Macau, only the iPhone 13 mini, iPhone 12 mini, iPhone SE 2020, and iPhone XS have eSIM functionality.
Samsung phones vary by country. Samsung phones purchased in Taiwan do not support eSIM. For other regions, please check with the Samsung website first.
This product's eSIM supports local 5G network access. Mobile network signal (5G/4G/LTE) depends on the coverage of local telecom operators' base stations. In remote areas, indoors, basements, suburbs, and other environments, you may only be able to receive 4G/LTE signals. This is normal and not a problem with the eSIM card itself. Please use it with confidence.
To maintain network connection quality and uphold the Fair Usage Policy (FUP), telecommunications companies worldwide sometimes impose data rationing on users who consume large amounts of data in a short period, which may result in internet access disruptions or slower speeds. To ensure a stable internet connection, please avoid prolonged periods of watching or downloading videos, updating software, sharing your hotspot with others, or engaging in other activities that consume excessive data.
How to install:
iOS: Settings > Mobile Services > Join the program > Scan QR code > Join the program
Android: Settings > Internet (Connectivity) > SIM card administrator > Add SIM card (Join the action plan) > Scan QR code
Enable activation step:
1. After arriving at your destination, turn off all other SIM cards and only enable eSIM and its data roaming.
2. Configure the eSIM's APN (usually the APN is automatically recognized; if it cannot be automatically recognized, you need to set it manually).
This Caucasus Trio eSIM is designed for multi-country travel and supports seamless use across Georgia, Armenia, and Azerbaijan. This means you can travel between these countries without needing to switch eSIMs or make extra settings. It will automatically connect to local network operator signals, allowing you to continuously enjoy high-speed 5G/4G internet access. It's perfect for travelers planning cross-border independent trips.
This eSIM utilizes signals from major local network operators in the Caucasus, providing high-speed 5G/4G internet access. Upon arrival, it will automatically connect to available local networks, ensuring a smooth internet experience throughout your travels in Georgia, Armenia, and Azerbaijan. Please note that you cannot select a specific carrier; the system will automatically connect to the best available network.
You can install the Caucasus Trio eSIM by scanning a QR code in Taiwan before your trip. However, the eSIM activation requires you to enable your phone's data roaming function after arriving in Georgia, Armenia, or Azerbaijan. It's recommended to activate roaming only upon reaching your destination to ensure correct activation.
No, you do not. The installation process for this Caucasus Trio eSIM is very simple; you just need to scan the provided QR code to complete the setup, without needing to visit any physical stores. Furthermore, if your device is running iOS 17.4 or later, it supports one-tap installation, making the setup process even faster and more convenient by eliminating manual configuration steps.
This eSIM does not allow you to select a specific local carrier; the system will automatically connect to the best available network. If you encounter any network connection or usage issues during your trip, you can contact our 24-hour online customer service at any time for immediate assistance, ensuring a smooth internet experience.
Yes, the Caucasus Trio eSIM is designed to coexist with your phone's existing physical SIM card. This means you can keep your original physical SIM for calls or texts while using the eSIM for high-speed 5G/4G internet access in Georgia, Armenia, and Azerbaijan, allowing you to manage your different communication needs conveniently.
If your device supports iOS 17.4 or later, installing the Caucasus Trio eSIM will be very convenient. You can use the one-tap installation feature to quickly complete the setup, skipping manual input or complex steps, allowing you to easily prepare your internet service before your trip. Simply enable data roaming upon arrival to start using it.
Yes, this Caucasus Trio eSIM supports personal hotspot sharing. This means you can share the high-speed 5G/4G internet provided by the eSIM with other devices or travel companions. Whether it's a laptop, tablet, or another phone, everyone can enjoy convenient mobile internet access together, enhancing flexibility for internet use during your travels and making it easier for multiple people to share connectivity.