[For customers using wheelchairs and strollers]
The gondola can be used with wheelchairs or strollers.
However, there are stairs at the disembarking point, and the area beyond is unpaved.
[For guests bringing pets]
When bringing your pet on the gondola, please purchase a pet ticket on site.
Please use a cage. We also have cages available for rent if you don't have one.
[Regarding service suspensions due to strong winds and lightning]
Due to strong winds or lightning, train services may be suspended as unavoidable.
Tickets used in this case are non-refundable.
[Regarding the date change]
Please contact KKday Customer Service by 6:00 PM the day before your scheduled appointment.
Please note that changes cannot be made on the day of use or after the scheduled date.
• You can change the date up to two times per purchase.
• The changed date of your visit must be within the 2026 green season operating period.
[How to use electronic tickets (vouchers)]
Click "Show eTicket" in your booking confirmation email and enter the authentication code to display your eTicket (authentication is not required if you are already logged into KKday). When using the ticket, please show your smartphone displaying the eTicket to the local staff.
[Expiration date of electronic tickets (vouchers)]
This offer is valid only during business hours on the date of use specified at the time of booking.
[KKday Customer Service Contact Information]
1. By phone
• Operating hours: Monday to Friday, 9:00 AM to 6:00 PM (Japan Standard Time)
Customer service phone number (Japanese): 03-6161-6768
*During weekends, holidays, or busy periods, please contact us via the KKday app or email as described below.
2. When using the phone function of the KKday app (supports 4 languages)
• Operating hours: Monday to Sunday, 8:00 AM - 10:00 PM (Japan Standard Time)
・How to use
1. Download the KKday app and open "Reservation Management".
2. Click "Contact Us"
3. Clicking the "Phone" icon in the upper right corner enables free internet calls.
3. When using the messaging function of the KKday app
• Operating hours: Monday to Sunday, 8:00 AM - 10:00 PM (Japan Standard Time)
・How to use
After logging into your member page, you can send a message through the inquiry form in the reservation management section.
The 'Te-bura BBQ' plan is designed for a complete barbecue experience. It typically includes all the necessary ingredients such as meats, vegetables, and barbecue sauce, as well as equipment like grills, racks, and utensils. This means you don't need to buy your own food or carry heavy barbecue tools, allowing you to enjoy your meal with ease.
The BBQ site at The Veranda Ishiuchi Maruyama is located within the complex facilities of the Ishiuchi Maruyama Ski Resort, offering a barbecue experience in a natural setting. In summer, you can enjoy lush mountain views, and in winter, you might be surrounded by snowscapes, providing a unique dining atmosphere. Specific facilities may include comfortable dining areas or outdoor relaxation spaces.
You can book this 'Te-bura BBQ' experience through online travel platforms like KKday. KKday offers a convenient booking process and various payment options, allowing you to easily complete your reservation and ensure smooth trip arrangements with one-stop service convenience. It's recommended to book in advance, especially during peak travel seasons.
While the specific duration is not explicitly stated in the product description, a typical 'Te-bura BBQ' experience is usually set for 2 to 3 hours to ensure guests have ample time to enjoy the food and surrounding facilities. This arrangement is designed to provide a relaxed and stress-free dining experience.
The 'Te-bura BBQ' concept means that most barbecue necessities are provided by the operator. You generally only need to bring personal items such as sun protection, hats, sunglasses, and personal medications. If you have specific dietary needs or preferred beverages, you might also consider bringing those. It is recommended to wear comfortable clothing suitable for outdoor activities.
As a complex facility located at the Ishiuchi Maruyama Ski Resort, The Veranda Ishiuchi Maruyama typically considers weather factors for outdoor activities. Even if it rains, the venue may offer covered areas or flexible alternative arrangements to ensure your 'Te-bura BBQ' experience proceeds smoothly, unaffected by adverse weather.
The Veranda Ishiuchi Maruyama is situated at the Ishiuchi Maruyama Ski Resort, and such facilities usually prioritize transportation convenience. Driving there in the summer should be relatively easy, with parking spaces typically available near the site for self-driving visitors. If you plan to use public transportation, you may need to check local shuttle information or bus routes to reach the ski resort.
When participating in this 'Te-bura BBQ' experience, the rules to be aware of usually cover site usage times, capacity limits, waste sorting and disposal, and whether outside food or pets are allowed. Please be sure to follow the site's instructions to help maintain cleanliness and safety, ensuring a pleasant experience for all visitors.