Fuji & Hakone Classic Course with Attendant Guide & Odawara Night Tour (Evening＆Elegance Course)

1. Itinerary Flexibility & Alternative Plans
Our main priority is to give you the best possible experience, but please understand that the itinerary is subject to change due to unforeseen circumstances.
Mt. Fuji 5th Station Access:


If the Fuji Subaru Line is closed, or if the bus cannot reach the 5th Station due to severe weather or traffic congestion, we will visit an alternative location such as: Oshino Hakkai Village, Arakura Sengen Shrine, Fujisan World Heritage Center, Lake Kawaguchi Oishi Park, or Lake Yamanakako Hana no Miyako Park.


Please note that depending on road conditions, some alternative routes may also be omitted.


Hakone Area Attractions:

The Hakone Ropeway and the Hakone Pirate Ship on Lake Ashi may not operate due to maintenance, weather, or other reasons.
In such cases, or to maintain the schedule on days with heavy traffic, we will visit an alternative location such as: Lake Kawaguchi (cruise), Hakone Komagatake Ropeway, Lake Ashi Boat Cruise, Mt. Fuji Panoramic Ropeway, Hakone-en Aquarium, Hakone Checkpoint, or Hakone Shrine.

General Itinerary Adjustments:

Due to traffic conditions and timing, some scheduled stops may be shortened or skipped altogether. We will, however, try to adhere to the scheduled itinerary as much as possible. As a general rule, we do not provide partial refunds in these cases.

2. Weather, Views, and Refund Policy

Visibility of Mt. Fuji: Depending on weather conditions (such as high humidity, heavy rain, fog), Mt. Fuji may not be visible.
No Refunds for Changes: As a general rule, we do not provide partial or full refunds for weather-related complaints, poor visibility, or changes to the tour schedule made by the tour guide or any of our staff due to operational necessity.

3. Punctuality and Departure

Strict Adherence to Schedule: To ensure the smooth operation of the tour for all participants, we kindly request that you strictly adhere to the advised departure time at each stop.
Departure Policy: The tour bus will depart at the scheduled time at the discretion of the tour guide.
Latecomers: Please be advised that no refunds will be issued for latecomers who miss the bus.
Please note that if you arrive late to the meeting point, we are unable to allow you to join the tour midway due to logistical reasons.

4. Lunch and Dietary Requests

No Lunch Option: If you select the "No Lunch" option, lunch is not included. Please pack your own lunch.
Allergies & Gluten Free: We can accommodate most allergy requests, but unfortunately, we do not provide gluten-free meals.
Muslim-Friendly Meal: We offer a Muslim-friendly meal (pork and alcohol-free). Please understand that this meal is not halal certified.

5. Bullet Train (Shinkansen) Information

If you plan to take the Bullet Train after the tour, please be sure to select the Bullet Train departing from Odawara Station.
Missed Train: If you miss the bullet train after getting off at Odawara Station, there will be no refund. Please board the next available train in the non-reserved compartment.

6.Minimum Participants & Child Policy

Minimum Number of Participants: If the minimum number of participants (1) is not reached, the tour will not take place that day. You will be notified in advance and offered an alternative or a full refund.
Children Under 5: Children under the age of 5 may travel free of charge, but they do not receive a separate bus seat or a lunch. If a bus seat or lunch is required, please book under the children's fare.

7. Wheelchair User Participation Guide

Accessibility of Tour Stops: All sightseeing spots on this tour are wheelchair-accessible.
Boarding the Bus: Please note that our standard tour buses are not equipped with wheelchair lifts or ramps. You will require assistance from your own accompanying person(s) for boarding and alighting the bus.
Storage of Wheelchair: If you use a folding wheelchair, it can generally be stored in the luggage compartment of the bus. However, as storage space varies by bus size, please be sure to inform us when booking to confirm storage availability.
Electric Wheelchairs: We regret that due to size and weight limitations, we may not be able to accommodate electric wheelchairs. Please contact us prior to booking to confirm whether your specific model can be stored.
Required Information: To ensure smooth arrangements, please inform us of your intention to use a wheelchair at the time of booking.

Delays and Compensation In the unlikely event that a tour is significantly delayed, resulting in expenses such as taxi fares or accommodation costs, we cannot accept compensation claims. We strongly recommend allowing ample time for connections after the tour.
【Dinner Requests and Health Concerns: Allergies and Dietary Restrictions】
If you have food allergies or other dietary restrictions, please inform your coordinator at the time of your initial reservation. We will arrange for the removal of relevant ingredients whenever possible. However, we cannot guarantee complete compliance or contamination avoidance, especially at non-designated restaurants or local eateries. We appreciate your understanding. Other Special Requests: If you require special assistance or arrangements, such as wheelchair accessibility or assistance for young children, please inform us at the time of booking. We will do our best to accommodate you. Please be aware that some services may incur additional charges.
We do not accommodate vegetarian, halal, or vegan requests.