Fast Track Service: Skip long queues at immigration and enjoy priority assistance from airport staff.
VIP Meet & Greet: A dedicated representative will welcome you at the arrival gate and assist with luggage.
Optional Private Transfer: Add a private car for a smooth, door-to-door ride to or from your hotel in Da Nang City.
Seamless Experience: Ideal for first-time visitors, families, or business travelers who value time and comfort.
24/7 Support: Enjoy round-the-clock customer service for any travel assistance or coordination.
Booking Information:
Please provide your flight number, airline, and arrival/departure time when booking.
Any changes to your flight details must be informed at least 12 hours before arrival or departure.
Service Availability:
VIP Fast Track Service is available for international and domestic flights at Da Nang International Airport (DAD).
Fast Track counters operate according to airport and immigration hours.
Waiting Time Policy:
Free waiting time: 60 minutes after flight landing (for arrivals) / 15 minutes at hotel pickup (for transfers).
Extra waiting time may incur an additional charge.
Contact Upon Arrival:
Turn on your phone and connect to Wi-Fi or mobile data after landing.
Our representative will meet you at the Arrival Gate with a signboard displaying your name.
If you cannot find our staff, please stay near Star Cafe (International Terminal) and contact us via WhatsApp/ Wechat/ Line/ Kakaotalk/ Viber/ Zalo for assistance.
Luggage Policy:
Each passenger may bring 1 medium suitcase + 1 carry-on.
Oversized or extra luggage may require a vehicle upgrade (additional charge applies).
Child Seats:
Available upon request (subject to availability and extra charge).
Please inform us at least 24 hours in advance if needed.
Cancellations & Refunds:
Free cancellation up to 24 hours before service time.
No refund for cancellations made within 24 hours or for no-shows.
A minimum of 1 traveler(s) are required for the tour to depart. If the number of participants does not reach the minimum requirement, the tour will be canceled. An email regarding tour cancellation will be sent 1 day(s) before the departure date
In the event of inclement weather such as typhoons or snowstorms, a decision on whether to cancel the tour will be made 1 day(s) before departure (local time 07:00). Notifications will then be sent via email