Please pay attention to whether the mobile phone version and model are compatible with this product. If you cannot use it due to non-confirmation, no refund will be given.
Once payment is completed, the service is deemed to be activated and cannot be returned or exchanged. Please be sure to select the correct date of departure to avoid failure to activate the service.
eSIM may be less stable when sharing hotspots, so it is recommended for personal use. If you need to share, please refer to our company's WiFi device solutions.
Each QR code can only be installed once. If you delete the eSIM plan after installation, it cannot be restored and you need to purchase and reinstall a new eSIM plan.
An internet connection is required to install the eSIM. It is recommended that the QR code be scanned and installed on the "day of departure". If the QR code is not scanned and installed within 30 days, the plan will automatically expire.
If you do not have an extra device to scan, please be sure to print out the QR code before leaving the country so that you can scan it locally.
Internet speed and signal vary depending on the local telecom operator's base station coverage, the number of people using the same base station at the same time, the topography of the Internet access location, the processor specifications of the mobile device and the network specifications it can support, and the mobile status of use.
Based on the principle of fair use, telecom operators may limit the speed or suspend Internet services for users with large amounts of data within a short period of time. It is recommended that you turn off the automatic update and automatic backup and upload functions on your phone, and avoid watching videos or playing mobile games for long periods of time.
In order to maintain the quality of network usage, please comply with the local fair traffic usage principles (FUP, Fair Usage Policy) of each country.
If you encounter problems with your Maldives eSIM, first ensure your device has mobile data enabled for the eSIM profile and that you are not on airplane mode. Check your device's cellular settings to confirm the eSIM is active. Verify the Access Point Name (APN) settings, though they are often automatically configured. A simple device restart can also resolve many connectivity issues. If the problem persists, ensure your device's software is up to date.
To switch back from a Maldives eSIM to a physical SIM card, navigate to your device's cellular or mobile data settings. Locate the eSIM profile and choose to either disable or remove it. Once the eSIM is deactivated, you can insert your physical SIM card into the tray. Your device should automatically detect and connect to the network of your physical SIM, allowing you to resume its services.
Yes, eSIM technology is widely compatible with many recent smartphone models from major manufacturers. Devices such as iPhone XS and newer, Samsung Galaxy S20 series and later, and Google Pixel 3 and newer typically support eSIM. However, it is essential to verify your specific phone model's eSIM compatibility before purchasing a Maldives eSIM to ensure seamless setup and usage during your travel.
Yes, the Dhiraagu Maldives eSIM is fully equipped to support voice calls and SMS messaging. Leveraging Dhiraagu's native telecommunications network, you can make local calls within the Maldives and also place international calls to stay connected with friends and family abroad. This feature allows for comprehensive communication directly from your eSIM, in addition to data services.
The Dhiraagu eSIM utilizes Dhiraagu, the largest telecommunications operator in the Maldives, ensuring extensive network coverage across the islands, including major tourist areas and resorts. Users can expect fast internet speeds and a stable, strong signal quality, which supports reliable data, calling, and roaming services. This allows for consistent connectivity for navigation, communication, and sharing travel memories.
Opting for a Maldives eSIM offers several key advantages for travelers. It eliminates the need for physically swapping SIM cards, providing a hassle-free setup upon arrival. You get immediate access to fast and stable internet through a native network, which is crucial for navigation, communication, and sharing experiences. eSIMs often provide flexible data plans and reliable customer support, ensuring a smooth and connected travel experience.
If your Maldives eSIM does not activate after scanning the QR code, first confirm your device has an active internet connection (Wi-Fi is recommended). Re-check your device's cellular settings to ensure the eSIM profile is visible and toggled on. Try restarting your device. Ensure your phone is not locked to a specific carrier, as this can prevent eSIM activation. If issues persist, contact customer service with your device and eSIM details for direct assistance.
Managing data plans or switching between them with your Dhiraagu Maldives eSIM is typically handled within your device's cellular or mobile data settings. You can usually view your active eSIM profile and monitor your current data usage. Depending on the specific plan purchased, you may have options to select or activate different high-volume or low-volume roaming plans directly through these settings, or by following specific instructions provided with your eSIM.