If the phone has a card lock (such as purchased from the United States, Canada, Japan or the Philippines, etc.), please confirm with the local telecommunications provider where it was originally purchased that the phone has been unlocked (Country Lock)
After placing the order and completing the payment, the voucher will be sent within 28 days before departure. You will receive the eSIM letter and activation information. After receiving the eSIM, please install it before departure or after arriving at the destination to avoid activating it in advance and affecting your use. rights and interests
Before installing eSIM, please make sure to connect to WiFi or mobile network to scan the QR code or enter it manually to join the mobile plan (if you need to enter it manually, please contact customer service to obtain the activation code)
Please be sure to save the QR code. Once scanned, it will be bound. Please install according to the instructions. Do not jump out of the screen during the process to avoid misjudgment by the phone and the eSIM solution will be deleted.
After the same QR code is bound, it can only be scanned again with the same mobile phone. It cannot be reissued or manually input to another mobile phone.
If the eSIM plan is not used completely or is deleted without the judgment of customer service personnel, causing the plan to be abnormal, reissue and refund will not be possible.
Calculation method for the number of days in the daily traffic plan: 24-hour system (users purchase a 3-day Internet plan, install it and activate it at 10:00 am on 9/1, and this plan will terminate at 9:59 am on 9/4)
Total plan days calculation method: natural day system (users purchase a 3-day Internet plan, install it and activate it at 10:00 a.m. on September 1, that day will be counted as the first day of usage, and 0:00 will be the second day. The card will expire at 12:00 pm on 9/3), and the time calculation is based on Taiwan time (GMT +8)
APN: pmci, please set it manually before enabling it
Supplier contact information: +65 90987745 (WhatsApp)
You can conveniently purchase a Hong Kong eSIM online through travel platforms like KKday. Booking through KKday allows you to instantly receive a digital voucher with a QR code, which can be scanned for quick setup, eliminating the need to physically collect a SIM card or wait for delivery. This offers a seamless and immediate internet solution for your trip.
The primary difference is the format: an eSIM is embedded in your phone, while a physical SIM is a removable card. Using an eSIM means no more swapping cards or carrying a card withdrawal pin, reducing the risk of loss. It offers quick activation via QR code scanning, providing immediate 4G internet access without waiting for physical delivery, making it a hassle-free option for travelers.
Once you receive your eSIM's QR code via voucher, simply scan it with your compatible smartphone. Your phone will guide you through adding the cellular plan. After installation, ensure you enable the eSIM profile in your phone's settings and turn on data roaming if required. This process typically takes only a few minutes, providing quick access to 4G internet.
Most newer smartphone models from brands like Apple (iPhone XS/XR and later), Samsung (Galaxy S20 and later), Google Pixel (Pixel 3 and later), and others support eSIM functionality. To confirm, check your device's specifications or consult your phone manufacturer's website. Your device must be unlocked to use an eSIM from a different carrier.
Hong Kong eSIM plans typically offer daily high-speed data allowances ranging from 500MB to 3GB, often followed by unlimited data at a reduced speed. These plans are available for durations from 1 to 30 days, catering to various travel lengths. Some plans also specify compatibility with popular apps like TikTok. You can choose a plan that best fits your daily data needs and trip duration.
Yes, major mobile network operators in Hong Kong, such as CSL, SmarTone, 3 Hong Kong, and China Mobile Hong Kong, widely support eSIM technology. This ensures reliable 4G internet access across the region when using an eSIM. Compatibility with these networks is generally good, offering stable connectivity for travelers throughout their stay.
The primary advantage is seamless connectivity without the need to physically swap SIM cards. This eliminates the hassle of handling tiny cards, searching for a card pin, or worrying about losing your original SIM. With an eSIM, you simply scan a QR code for activation, enjoying quick and fuss-free 4G internet access immediately upon arrival in Hong Kong.
If your eSIM activation encounters issues, first check your device's internet connection for scanning the QR code and ensure your phone's software is up to date. Verify that your device is eSIM compatible and unlocked. If problems persist, try restarting your phone. If still unresolved, contact the customer service of your eSIM provider, providing your order details for assistance.