Please make sure that your mobile phone and its operating system support the eSIM function before purchasing. No refunds will be issued if the order is canceled due to incompatibility of the device.
iOS requires version 12.1 or higher; please note that iPhones sold in mainland China do not support eSIM. In Hong Kong and Macau, only iPhone 13 mini, iPhone 12 mini, iPhone SE 2020 and iPhone XS have eSIM functionality.
Each QR code can only be scanned once. After binding, the device cannot be changed or deleted. Once deleted, it cannot be rescanned and installed.
Installing eSIM requires an Internet connection. Please confirm that there is available WiFi or available mobile data in the environment before installation.
It must be installed and activated at the destination within 90 days of ordering, otherwise the eSIM will become invalid and cannot be used.
Please remember to turn off data roaming on the original SIM card to avoid using the mobile network of the original SIM card and incurring high roaming charges.
To end using the eSIM plan available on your phone, click [Remove Action Plan] at the bottom to remove it.
Please be aware that the signal may affect the quality of the Internet depending on factors such as location, terrain, building coverage, number of users, weather, etc.
The customer service hours for this product are 9:30~18:00 (GMT+8), please be informed.
eSIM offers several conveniences. Firstly, it eliminates the hassle and risk of losing a physical SIM card, as well as the need for a SIM ejector tool. Secondly, you can receive your voucher and install it by scanning a QR code immediately after purchase, saving time compared to picking it up or waiting for delivery. This makes setting up internet access quick and effortless, enhancing your travel convenience.
Yes, eSIM services are conveniently available for travel in Vietnam. Major telecommunication providers in Vietnam widely support eSIM technology. Travelers simply need to ensure their mobile phone model supports eSIM functionality to quickly activate internet service by scanning a QR code and enjoy a seamless online experience. This service eliminates the need to visit specific locations for redemption and is more environmentally friendly.
Most Vietnam eSIM products designed for travel primarily offer data services and do not include local phone numbers or SMS functionality. If you need to make calls, it is recommended to use voice or video call features through internet communication apps like LINE or WhatsApp. Some eSIMs may offer specific plans that include calling; it is advisable to thoroughly check the plan details before purchasing to meet your usage needs.
Purchasing a Vietnam eSIM is very straightforward. You can order online through travel platforms like KKday, enjoying instant electronic voucher service without waiting for physical card delivery. After ordering, you will receive a voucher with a QR code. For installation, simply go to your phone's settings under 'Mobile Services' or 'Cellular Data' in an environment with internet access, select 'Add eSIM' or 'Add Cellular Plan,' and then scan the QR code to complete the setup. This process eliminates the cumbersome steps of changing SIM cards and carries zero risk of loss.
Vietnam eSIM offers various daily high-speed data plans to meet different usage needs. Common options include daily high-speed data of 500MB, 1GB, 2GB, or 3GB. Once you reach the daily high-speed data limit, your internet speed will be throttled but remain connected, allowing for basic communication. You can choose the plan that best suits your internet habits and estimated usage to ensure continuous connectivity during your trip.
Vietnam eSIM typically supports 4G high-speed internet. In major cities like Hanoi and Ho Chi Minh City, network speeds are good, sufficient for navigation, social media, and video streaming. However, in remote areas or mountainous regions, network signal and speed may be affected by terrain or base station coverage. Overall, eSIM provides a stable and fast internet experience, allowing you to enjoy online services quickly and efficiently.
Yes, when using Vietnam eSIM internet, as long as your data plan is sufficient, you can absolutely use popular communication apps like LINE, WhatsApp, and Facebook Messenger smoothly. The text messaging, voice calls, and video calls functions of these applications generally work correctly, allowing you to easily stay in touch with friends and family and share your travel experiences. Simply ensure your eSIM plan provides adequate data allowance.
To use a Vietnam eSIM, your phone must be an eSIM-compatible model and unlocked. Most flagship phone models released in recent years, such as iPhone XR/XS series and newer, Samsung Galaxy S20 series and newer, support eSIM. You can check by referring to the specifications on your phone manufacturer's official website or by looking for options like 'Add eSIM' or 'Cellular Plan' in your phone's settings to ensure smooth installation and usage.