[Cancellation Policy]
Refunds are not eligible in the following cases:
The eSIM and guidelines will be sent to the customer's email within 6hours.
If you do not receive email having eSIM, kindly check spam/junk email or contact us via message.
Check Supported devices or How to know that your devices support eSIM or not to make sure that you can use eSIM on this device
All iPhones bought from China mainland, Hong Kong and Macau DO NOT support eSIM, and all Samsung purchased from China mainland, Hong Kong, Macau and Taiwan DO NOT support eSIM.
Please do not delete eSIM after activating. The eSIM QR code can only be activated once. We are not able to assist you if the eSIM has been deleted from the device.
It must be installed and activated at the destination within 30 days after receiving the eSIM, otherwise the eSIM will become invalid and unusable.
The quality of communication may be affected by outside conditions; surrounding landforms (e.g. mountains), weather, obstruction by buildings, the number of users, or locations may affect the speed and quality of the internet
In accordance with the Fair Usage Policy, excessive video streaming or data consumption may cause slower or weaker signal reception
[eSIM COMPATIBILITY CHECKING GUIDELINES]
Step 1: Go to “Settings” > “Cellular”.
Step 2: If the “Add eSIM” section is available, your phone does support eSIM service.
Step 1: Go to “Settings” > “General” > “About”.
Step 2: Check “Model Name”. See whether it is listed in our “eSIM supported devices list” (see above)
Step 3: Check the “Carrier Lock” section. It should say “No SIM restriction” – this means your device is not SIM locked.
Step 4: Scroll down to view “Available SIM”, if there is a “IMEI2” number, eSIM can be used on your device.
-ANDROID-
Step 1: Dial *#06#. Press call.
Step 2: Your IMEI number will be displayed. If the EID number is displayed, your device is eSIM compatible. Please note the EID info (if available). This is your eSIM serial number.
Step 1: Open “Settings” on your phone.
Step 2: In the search bar, search for IMEI and choose “IMEI Information”. If this information is available, your phone can use eSIM.
Yes, the China, Hong Kong, Macau eSIM is designed to offer seamless connectivity across all three designated regions. You can travel between China, Hong Kong, and Macau and maintain a high-speed internet connection without needing to switch eSIMs or purchase additional plans. This ensures uninterrupted access throughout your trip.
Upon purchase, you will receive an email containing your eSIM QR code and a detailed user manual. To activate, simply scan the QR code with your eSIM-compatible device in your phone's settings. Follow the on-screen prompts to complete the installation. Remember to enable data roaming for the eSIM profile once installed to begin using the internet across China, Hong Kong, and Macau.
Yes, the China, Hong Kong, Macau eSIM is specifically a data-only plan. It provides convenient access to high-speed internet for browsing, messaging, navigation, and app usage throughout your journey. This plan does not include local call or SMS services, allowing you to use your primary SIM for calls if needed while benefiting from dedicated travel data.
While convenient, some potential disadvantages of using an eSIM include the requirement for an eSIM-compatible device, as not all older phone models support this technology. Also, the initial setup process, which involves scanning a QR code, might require a temporary internet connection. For technical troubleshooting, physical inspection or swapping is not possible, relying purely on software settings.
The China, Hong Kong, Macau eSIM works by connecting to stable local network providers in each region. This ensures reliable 4G data coverage throughout your trip. The eSIM automatically utilizes the strongest available signal from partner networks in China, Hong Kong, and Macau, providing a consistent and high-quality internet experience without manual carrier selection.
The China, Hong Kong, Macau eSIM provides unlimited 4G data, ensuring you stay connected with a high-speed internet connection throughout your travels. You can enjoy seamless browsing, streaming, and app usage without worrying about data caps. This allows for constant connectivity for navigation, communication, and sharing your travel experiences.
After your purchase is confirmed, the China, Hong Kong, Macau eSIM and its detailed user manual will be sent directly to your registered email address within 6 hours. This quick delivery ensures you have ample time to prepare and activate your eSIM before or upon your arrival, providing immediate internet access for your journey.