For safety reasons, participants who violate the following rules on the day of the event will be unable to participate and will not be eligible for a refund:
If you require the use of long freediving fins, you will need to purchase them separately for 2,000 yen on-site.
If needed, each group of participants can purchase a photo file on-site for ¥3,000 after the event.
A minimum of 2 traveler(s) are required for the tour to depart. If the number of participants does not reach the minimum requirement, the tour will be canceled. An email regarding tour cancellation will be sent 1 day(s) before the departure date
In the event of inclement weather such as typhoons or snowstorms, a decision on whether to cancel the tour will be made 1 day(s) before departure (local time 18:00). Notifications will then be sent via email
(Please confirm the purchase instructions) Please pay attention to your personal physical condition. On the day of the trip, it is possible that you will be unable to participate in the tour because your health condition does not meet the store's standards for participation. In such cases, no refund will be given, and no compensation will be provided for only taking the boat. Please be aware of this.
For passengers participating in the designated pick-up and drop-off service, there is no space for storing belongings or lockable lockers on site. Please do not bring valuables, large luggage, or suitcases. Only simple shower tents are provided on site for passengers to shower (no toiletries are provided) and change clothes.
Passengers using the shuttle service must change into dry clothes before boarding. Passengers whose clothes are not dry will not be able to board the shuttle bus.
Once at the diving location, guests will not receive a partial or full refund if they are unable to participate in the activities due to their own circumstances.
If a guest cancels due to rain and does not wish to participate, a cancellation fee will be charged according to regulations.
Due to unforeseen circumstances such as weather and sea conditions, the trip may be cancelled on the day of the event, in which case a full refund will be provided. We will contact you via message board; please keep an eye out for updates.
Depending on road traffic conditions on the day, the shuttle bus may be delayed, but please arrive at the designated point at least 5 minutes in advance. If you miss the shuttle bus, please make your own way to the port meeting point.
For guests prone to seasickness, it is recommended to take seasickness medication in advance. Seasickness medication cannot be purchased on-site, so please prepare it beforehand.
Depending on the weather, sea conditions, or wind speed, the activity may end earlier than scheduled. We appreciate your understanding.