The content of this product is provided by machine translation and may not reflect the actual information, please take this into consideration before booking.
[Precautions Before Use]
* Reservation Deadline Policy: Due to the airport assignment approval process, reservations and payments must be completed by daytime (before noon) at least one day prior to the scheduled date of use. Immediate applications and same-day use cannot be processed, so please strictly adhere to your schedule.
* Prohibition of Unauthorized Action: You must not proceed to Fast Track Lanes alone without an attendant while holding only a product voucher, nor present the voucher arbitrarily at the immigration counter.
* Revocation of Service Use: If you do not meet the appointed local company employee at the designated meeting location and travel together, you will be unable to use the service at all.
*Risk of screening delay: Please exercise extreme caution, as traveling alone without a meeting and presenting your voucher may result in being held at the immigration counter for several hours due to violations of airport regulations and discrepancies in screening procedures.
*Domestic Flights Unavailable: The Departure Fast Track service is completely unavailable for domestic flights within Thailand. (Available only for all international flights arriving at and departing from Bangkok)
*Immigration Denial and Delay: Regular visitors or long-term residents may be denied entry by immigration officers. Fast Track service providers and agencies bear no liability and cannot provide assistance in the event of entry or exit denial or delay caused by the officer's judgment. Please be sure to personally verify the passport stamp after use.
📢 [Must Read] Essential Guidelines for Entry into Thailand
Starting May 1, 2025, the Digital Arrival Card system will be fully implemented for entry into Thailand.
All passengers entering Thailand must complete the entry declaration form online in advance before arriving at the airport.
[ Arrival Meeting Location Information ]
* Standard Stopover (when the aircraft docks normally at the airport bridge) Basic Meeting Place: After disembarking and exiting the gate, please meet with a staff member in a suit holding a sign. You will meet a local staff member holding a sign (meeting board) with your name on it, confirm the sign, and then proceed together.
⚠️ Notice regarding change of meeting location in case of emergency situations such as accompanying celebrities at the airport: Occasionally, celebrities (such as idols) may accompany you on your flight into the country.
In this case, strong sanctions are imposed by the Airport Authority (AOT) due to the disorderly behavior of numerous fans.
If movement routes are restricted due to airport security measures, the usual gate meeting is completely blocked. Therefore, if you are unable to meet a staff member, please do not panic. Please walk towards the immigration counters and proceed to the bench area located opposite Gate D5 to proceed with the meeting. Please contact us immediately if the meeting cannot proceed smoothly on-site or if an emergency occurs.
[ Departure Meeting Location Information ]
* Meeting Location in the Departure Hall: Please meet with a departure assistant next to the MR. WRAP store inside Gate 9 on the 4th floor of the Suvarnabhumi Airport Departure Hall.
(※ Depending on the reservation status, the meeting route may be processed in parallel with the existing route next to the True4G Shop / MR.WRAP inside Gate 4 on the 4th floor. Please double-check the indication on your confirmed voucher.)
*Meeting Time Principle: The meeting is usually held 2 hours prior to the departure time of the flight.
Please come to the meeting place after you have completely finished check-in and baggage drop-off at the respective airline counter.
If you arrive at the airport earlier than scheduled, please call the emergency contact number listed on the voucher in advance to let us know your expected arrival time, or leave a timeline on the Parkgun Tour Customer Center channel.
As many travelers using the Departure Fast Track service wish to shop freely within the duty-free zone, the standard policy is to escort you only to the departure immigration area (immediately after passing through immigration). (We do not escort you to the final boarding gate. If you wish to be accompanied to the boarding gate, please contact the Customer Center in advance.)
[Luggage Porter Service and Buggy Car Regulations]
Conditions for Free Luggage (Porter) Service: Porter service (assistance with baggage search and guidance on carrying bags to the final meeting location) is provided free of charge only when there are 3 or more adults and the buggy car (cart) option is booked simultaneously.
* Porter Fee for 1-2 People: If you are traveling with 1 or 2 people and would like a porter service, please indicate this in the request section during the reservation process. An additional fee of 300 baht will apply locally.
*Basic Service Limitations: The pure basic Fast Track product without added options does not include comprehensive porter services to carry or pull heavy bags or luggage.
The basic service involves walking to the immigration checkpoint under the escort of a staff member after the meeting.
*Compliance with Airport Security Regulations: In accordance with airport safety and security regulations, the unauthorized carrying of another person's belongings is strictly prohibited. Please note that, accordingly, we may not be able to carry your bag on your behalf after you have retrieved it from the general baggage claim area.
*Buggy Cart (Kart) Seating Capacity and Limits: The additional fee for a buggy cart (kart) is 1,650 baht, and the maximum number of passengers allowed per cart is up to 3 adults, excluding the driver.
If the total number of users is 4, you must reserve 2 carts as you must split into 2 carts to ride.
*Buggy not available for departure: The buggy (cart) service can only be added as an option during immigration screening, and it is strictly prohibited to request a cart when using the departure fast track.
Inclusions and Exclusions
⭕ Inclusions: Access to the Premium Lane (Separate Fast Track Lanes), expedited immigration and visa stamp processing, and guided tours by dedicated local staff.
❌ Exclusions: Baggage handling services (excluding conditional porters), personal expenses at the airport, tips, and all processing fees and issuance costs for the Thailand Visa on Arrival.
⚠️ Visa Issuance Precautions: This product cannot provide administrative assistance regarding the issuance of the Visa on Arrival (VoA) itself. If you are entering the country with a companion from a country that requires a separate Visa on Arrival (e.g., Chinese or Indian nationals), on-site delays may occur due to transit through the visa issuance center and processing procedures.
🚫 Free Eligibility: Thai Airways Business Class and above passengers are automatically eligible for Fast Track access as a standard benefit provided by the airline, so there is no need to purchase this product separately.
Infant and toddler standards
Infant Fare Exemption: Infants and toddlers aged 3 years or younger (under 4 years old) are fully exempt from the Fast Track service fee and can use it for free.
Required Information: When traveling with a free-duty infant, the child's accurate English date of birth is required for system reservation processing. Please be sure to include this information in the remarks section when making a reservation.
