Cancellation Policy

Name: Shimane and Tottori 3Days Onsen Tour from Hiroshima to Osaka
Brand: KKday
SKU: 625107

Question 1

How to Use Your Voucher

Accepted Answer

Please present the e-voucher on-site

Question 2

Includes

Accepted Answer

Bottled water、Accommodation、Breakfast on Day2&3、Lunch on Day2、Dinner on Day2、Admission fee of Matsue Castle、Admission fee of The Sand Museum、Amanohashidate Kasamatsu Park Cable Car & Chairlift Fares、English guide、Air-conditioned bus

Question 3

Excludes

Accepted Answer

Breakfast on Day1、Lunch on Day1&3、Dinner on Day1&3

Question 4

Policy Info

Accepted Answer

Cancellations 21 day(s) (inclusive) before the selected date are allowed. Unused orders can be canceled for free；For cancellations made 8 to 20 days prior to selected date, a cancellation fee of 20% will apply；For cancellations made 2 to 7 days prior to selected date, a cancellation fee of 30% will apply；For cancellations made 1 to 1 days prior to selected date, a cancellation fee of 40% will apply；For cancellations made 0 to 0 days prior to selected date, a cancellation fee of 50% will apply；Due to time zone differences, the confirmed cancellation date is based on the supplier’s local time. Please allow 2–5 business days to process your cancellation request, after which the cancellation fee will be charged according to the product’s cancellation policy. Once your refund request is confirmed, KKday will initiate the refund to your original payment method within 15 days. The actual refund timing depends on your card-issuing bank’s policy.

Question 5

Reminders

Accepted Answer

Please arrive at the meeting location 15 minutes prior to the departure time.
IMPORTANT: The bus will depart according to the schedule and will not wait for late arrivals.
The schedule is subject to change without prior notice.
Due to traffic or other reasons, the duration of visits at each destination may be shortened, and arrival times may be delayed.
Refunds will not be provided if you fail to arrive at the meeting location on time (no show).
In the event of a natural disaster, such as a typhoon, the tour will be canceled, and a full refund will be issued.
Wearing your seatbelt is mandatory while the bus is in motion due to legal regulations.
Please personally take responsibility for your valuables.
We can accommodate your luggage and keep it in the bus luggage compartment during the tour.
Note: These guidelines are provided to ensure a safe and enjoyable experience. Thank you for your cooperation.

Shimane and Tottori 3Days Onsen Tour from Hiroshima to Osaka

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