To ensure smooth vehicle dispatch, the scheduled pick-up time cannot be adjusted on the day of the trip.
If the damage to the vehicle or a third-party vehicle is caused by the passenger's personal reasons, the passenger shall bear the costs.
If vomit is spilled on the carpet or seats, or if children's urine or feces cause soiling of the seats or carpet, the passenger shall bear the cleaning costs.
If you require continued waiting or service after the free waiting period, an overtime service fee of JPY 100 per minute will be charged.