After-sales information:
After payment is completed, the merchant will confirm whether the reservation is successful within 24 working hours at the latest.
Once the order is confirmed, the tour group will depart. In case of extreme weather, we will notify you by email one day in advance
No minimum number of people required for a tour group
If the payment is not confirmed within the time limit, the system will automatically refund the payment, which is expected to be returned to the payment account within 1-7 working days
This product provides a group notification/confirmation form, which will be sent by the merchant at least 1 day before the travel date. If you have not received it, please contact the merchant in time
We will send you a confirmation slip 3 days before your trip. Please read the confirmation slip carefully.
We recommend that you print the itinerary. If you are unable to print, please ensure that your electronic device can display the confirmation in full and clearly at the tour location.
Recommended things to bring: comfortable sports shoes (please do not wear high heels), gloves, and a light hat (worn inside the helmet);
If you choose to meet by car, please arrive at the designated meeting place 20 minutes in advance. The specific meeting time and place shall be subject to the time and place disclosed in the final itinerary. If you choose the Reykjavik city pick-up service, please wait on time according to the pick-up time in the order.
If your tour is unable to operate due to extreme weather conditions, you will receive a full refund. If a volcanic eruption prevents you from arriving in Iceland, you can cancel your trip and receive a full refund;
There is no charge for rescheduling. If there is no stock for the rescheduling, we will try our best to coordinate for you. If we cannot coordinate, we will issue you a full refund;
If you need to reschedule, please contact us at least 24 hours in advance. If it is a weekend, please contact us one working day in advance. For example: if your tour group is on Sunday, please contact us before 6 pm on Thursday.
Guide to Iceland cannot be held liable for any losses, accidents, injuries, sickness, personal injuries, financial, entertainment or mental damage during your tour. If your tour is delayed due to force majeure such as weather, natural disasters, strikes or other force majeure, and is not changed or cancelled in advance as per the terms of the service, you will be liable for any losses incurred. Tour operators reserve the right to change routes, schedules and itineraries due to extreme weather, road conditions or other necessity. We recommend that all tourists purchase a comprehensive travel insurance before departure to reduce the risk of losses due to unforeseen external forces during your trip.
Due to the changeable weather in Iceland, activities may be cancelled due to weather conditions. Please pay attention to your email before departure. If you cancel, please contact us in time and we will try our best to help you arrange the change. If the change is not possible, we will refund the money.
During the tour, if the operator fails to pick up the group on time, you will need to call the contact number yourself or ask the hotel front desk to help you call the contact number. Please pay attention to the itinerary;
During your trip to Iceland, if you encounter an emergency or complaint, please contact our agency in a timely manner. The local Chinese customer service phone number will be disclosed in the itinerary. The content of any complaint will be based on the content of the first contact with us.
The above times are all local times of the products
Yes, the Red Rock Volcano Horseback Riding Tour is highly suitable for beginners as it features friendly Icelandic horses known for their gentle temperament. The tour provides clear guidance and a comfortable pace, allowing first-time riders to safely enjoy the unique volcanic landscapes around Reykjavik. It is designed to be an accessible and memorable introduction to Icelandic equestrian culture for all skill levels.
On the Red Rock Volcano Horseback Riding Tour, you will explore a distinctive volcanic landscape featuring the Hongshifeng crater landform. Riders can expect to traverse ancient lava fields and serene Icelandic countryside. The tour offers picturesque views of the geological formations sculpted by volcanic activity, providing a unique and dramatic backdrop for your riding adventure outside Reykjavik.
Icelandic horses are known for their small size, robust build, and incredibly gentle nature, making them perfect for riders of all levels. They possess two unique gaits in addition to the standard walk, trot, and canter: the Tölt, a smooth, four-beat lateral gait ideal for comfortable travel over rough terrain, and the Sk eið (flying pace). These characteristics allow them to navigate the diverse volcanic landscapes of the Red Rock Volcano area with exceptional agility and comfort for the rider.
Participants for the Red Rock Volcano Horseback Riding Tour have two primary options for reaching the horse farm. You can opt for a self-drive arrangement, making your own way to the designated starting location. Alternatively, the tour offers convenient pick-up and drop-off services directly from Reykjavik city, eliminating the need for personal transportation and ensuring a hassle-free journey to and from the riding site.
To book the Red Rock Volcano Horseback Riding Tour, you can easily reserve your spot through KKday. Booking via KKday offers the convenience of managing your tour details digitally and often provides comprehensive service options, including pre-arranged pick-up services from Reykjavik. This ensures a smooth and straightforward reservation experience, allowing you to secure your participation in advance and prepare for your Icelandic adventure without last-minute worries.
Yes, the Red Rock Volcano Horseback Riding Tour has specific participation requirements to ensure safety and comfort for all riders. Children must be at least 10 years old to participate. While specific weight restrictions vary by horse and farm, it is generally recommended that riders be within a healthy weight range that ensures the well-being of the horses. It is advisable to inquire about any specific weight guidelines when booking.
For the Red Rock Volcano Horseback Riding Tour, participants are typically provided with essential riding equipment, which usually includes a helmet for safety and warm, waterproof outerwear like rain suits or overalls, especially given Iceland's variable weather. Experienced riding guides accompany the tour, offering instructions and ensuring the group's safety and enjoyment throughout the exploration of the volcanic landscape.
When preparing for the Red Rock Volcano Horseback Riding Tour, it is highly recommended to dress in layers suitable for varying weather conditions. Wear comfortable, sturdy shoes or boots, and bring gloves or mittens. Although waterproof outerwear is often provided, bringing your own warm hat, scarf, and additional waterproof layers is wise. Don't forget a camera to capture the stunning Icelandic landscapes and a water bottle.