【LuggAgent】Singapore Changi Airport (SIN) - Singapore City Hotel Luggage Delivery Service

－ Highlights －

・Transparent pricing; travel light without worrying about luggage storage.
・Choose from six packages for convenient point-to-point luggage delivery services.
・After booking, our online customer service team will contact you to assist with your luggage delivery.
・Enjoy convenient, safe, punctual, and professional service.


－ Service Introduction －

・Service Hours:
　 - Airport to Hotel: Drop-off between 09:00 - 15:00; Pick-up between 18:00 - 21:00
　 - Hotel to Airport: Drop-off between 09:00 - 12:00; Pick-up between 15:00 - 21:00
　 - Hotel to Hotel: Drop-off between 09:00 - 12:00; Pick-up between 18:00 - 21:00

・Service Locations:
　- Singapore Changi Airport T1 / T2 / T3 / T4
　- Hotels and guesthouses within Singapore

・Airport Service Information:
　- Airport pick-up must be scheduled at least 2 hours before the flight departure time. We are not responsible for any losses resulting from pick-up times scheduled less than 2 hours before departure. A waiting fee will be charged if the driver waits for more than 30 minutes.
　- In the event of a flight cancellation, a full refund will be provided if the customer notifies customer service before the staff collects the luggage. No refunds will be given if the cancellation is notified after collection, and the staff will deliver the luggage to the designated location.
　- In the event of a flight delay, the staff will still deliver the luggage to the designated location.
　- If the flight is delayed by 60 minutes or less, the staff will wait for 90 minutes from your scheduled drop-off time for free. If the luggage is not dropped off after 90 minutes, the service will be considered forfeited, and no refund will be provided.
　- Airport drop-off must be scheduled at least 1 hour after flight arrival. A waiting fee will be charged if the driver waits for more than 30 minutes.

・Hotel Service Information:
　- Please inform the hotel front desk that you have entrusted 'LuggAgent' to collect your luggage. The staff will collect the luggage based on the photo of the luggage and the storage receipt. Please ensure you provide photos of your luggage and the storage receipt.
　- If photos of the luggage and storage receipt are not uploaded before the scheduled time, resulting in the staff collecting the wrong luggage or failing to collect it, the passenger will be held responsible. Please be aware of this.
　- If you only need to transport part of your luggage, please store them separately and obtain different receipts from the front desk. If all luggage is stored together, it will be treated as a request for full service, and the staff will collect all items.
　- If the hotel front desk does not provide a storage receipt, please provide the 'booking name' and 'room number', and inform the front desk that the luggage will be collected based on the luggage photo, booking name, and room number.
　- Please upload a screenshot of your hotel booking confirmation (including the name of the primary guest). Once delivered, the staff will leave the luggage at the front desk for you to collect upon check-in.


－ Important Information －

・Please provide the following information in the notes when booking:
　① Number of luggage pieces and dimensions
　② Preferred drop-off and pick-up times and locations
　③ Name of the primary guest
　④ Local contact information (mobile, email, messaging apps)
・Each piece of luggage must not exceed 180 cm in total dimensions (length + width + height) and must weigh under 32 kg.
・Both drop-off and pick-up locations must be within the administrative area of Singapore.
・If the drop-off or pick-up location is a hotel, the luggage will be handled via the front desk. For guesthouses or Airbnb properties, you must be present in person to hand over the luggage.
・Please be sure to note whether the drop-off/pick-up location is a hotel or a guesthouse to ensure smooth delivery.
・After booking, you will receive an email with handover instructions and details. All details will be based on the email content. If you do not receive the email, please contact [email protected] directly.
・Airport drop-off must be at least one hour after flight arrival.
・Airport pick-up must be at least two hours before flight departure.
・For waiting fees exceeding the scheduled time by 30 minutes, please refer to the official website: https://luggagent.zendesk.com/hc/en-us/articles/360010907394--Client-Delay-顧客遲到


－ How to Redeem －

・Please present your e-voucher and a valid ID to the staff at the designated location to drop off or pick up your luggage.