LuggAgent Luggage Check-in Service: Kansai International Airport (KIX) or Itami Airport (ITM ) to Hotel in Keihan/Kana City (with discount for more than 2 pieces) | Japan

The content of this product is provided by machine translation and may not reflect the actual information, please take this into consideration before booking.

- Service Introduction -

• Service hours:
  - Airport to Hotel: Delivery between 09:00 and 15:00; arrival before 21:00
  - Hotel to Airport: Send your package before 11:00 AM; pick it up between 3:00 PM and 9:00 PM.
  - Hotel - Hotel: Shipments sent before 11:00 AM will be delivered before 9:00 PM.
• Meeting place:
  Airport: Collect your luggage from the baggage handler at the designated meeting point at the specified time. Hotel: Luggage will be stored at the hotel counter before 9 PM on the same day.
• Services offered:
  Sending:
  Hotel: Please deposit your luggage at the counter before 11:00 AM. After depositing your luggage, please take a photo and send it to the baggage agent (guests cannot choose the time to deposit their luggage).
  Airport: 9:00-15:00 (Guests can choose a 30-minute timeframe to hand over their luggage to the driver)
  Example: 9:00-9:30, 9:15-9:45
  
  service:
  Hotel: Delivery to the front desk before 9:00 PM (guests cannot choose the time).
  Airport: 15:00-21:00 (Guests can choose a 30-minute delivery time)
  Example: 15:00-15:30, 15:15-15:45
• This service does not include Airbnb options and is only available at hotels with a front desk!
  

— Important Information —

• Please provide the following information in the booking notes:
  ① Number and size of luggage pieces ② Desired delivery and pickup time and location ③ Name of the person who made the reservation ④ Contact information in Japan, such as mobile phone, email, and messaging apps
• The fee is calculated per piece of luggage. If the number of luggage exceeds the booked number, an additional fee will be charged on-site. Luggage can only be collected at the destination after payment is completed. Please note.
• Each piece of luggage must be 180 cm in length, width, and height combined, and weigh no more than 32 kg.
• Your luggage can be a handbag, suitcase, cardboard box, backpack, ski bag, or stroller. If your luggage does not comply with any legal regulations, your booking will be refused, even if successful. You will be solely responsible for any losses and legal liabilities incurred.
  
• If the mailing address is a hotel, the luggage will be handed over at the counter.
• Please be sure to indicate the hotel as the shipping address in the order notes to ensure your luggage is shipped smoothly.
• After ordering, you will receive a handover instruction and handover details via email. All details will be based on the email's contents. If you do not receive the email, please contact service@luggagent.com directly.
  
  
  

- Overdue processing -

• If a customer fails to appear more than 30 minutes after the agreed time when they can be contacted, an overtime fee of USD 5 per 15 minutes will be charged, according to the prices on the Baggage Agent website.
• If a hotel passenger arrives at the hotel but is unable to receive the luggage and cannot contact the customer through the front desk or messaging apps, LuggAgent reserves the right to cancel the order without a refund.
• Airport mail delivery
  1. Flight not delayed: The 30-minute free waiting period will apply. If the wait exceeds 30 minutes and the customer cannot be contacted or their luggage cannot be collected, LuggAgent reserves the right to cancel the order without a refund.
  2. Handover delays due to flight delays: - We will automatically extend the handover time within one hour based on the actual flight delay time.
  - If the delay exceeds one hour, we reserve the right to cancel the order and refund half of the fee.
  - If we choose to continue waiting for more than one hour, we will not charge the customer a waiting fee.
  * Considering factors such as flight delays, border quarantine measures, and customs clearance times, we recommend that customers allow at least two hours after landing to book baggage collection time to avoid additional charges.
• It's rare for customers to not show up at the airport to pick up their luggage, but if this happens, we will go to the check-in counter provided by the customer to inquire if they have arrived. If the check-in counter is closed and we are unable to contact the customer, we will store their luggage in an electronic locker and then provide the customer with the locker's location and code via email and messaging software. The customer can then retrieve their luggage from the locker at their own expense.