| Data Usage Specifications | Unlimited data, 500MB, 1GB, 2GB, 3GB, 5GB, 10GB, 20GB, 30GB, 50GB |
| Transmission Specifications | 4G |
| Signal Coverage Area | United States |
| Mobile Carrier | AT&T |
| Supported Sizes | eSIM |
| Hotspot Sharing | Available |
| Supported Frequencies(4G) | B1(2100 MHz), B2(1900 MHz) |
| Top-Up Availability | Top-up unavailable |
| Excludes | Texts, Voice calls |
| Not Supported | SIM-locked device, Carrier-customized device, Mobile hotspot,flat |
Before installing eSIM, please make sure to connect to WiFi or mobile network so the QR code can be scanned or entered manually for the data plan to be added. (iOS 17 and newer can click "open image" to scan the QR code on your phone)
Please follow the instructions to install. Do not exit the application screen during the process, so as to prevent the mobile phone from misjudging and causing the eSIM plan to be deleted
A QRcode can only be scanned once with a mobile phone, and cannot be replaced after binding
If an error message is displayed after scanning, it does not mean that eSIM is invalid. Please restart your phone and go to the mobile data page to check whether the eSIM has been bound to your phone, or contact customer service for assistance. Do not scan other QR codes without authorization, or the device might be double-bounded and the eSIM will be invalid
Unscanned eSIMs can be retained for 180 days; once scanned, they must be activated within 30 days, after which they will automatically expire and cannot be refunded or extended.
For iPhone, please delete the description file, then follow the steps by going to settings, general, device management, scroll to the bottom, if there is no description file, it means everything is normal
If the eSIM plan is not used up or the plan is deleted without the judgment of the customer service staff, it will not be reissued or refunded
Scanning the QR code on the same day counts as the first day of use. It is recommended to scan and install it before takeoff or after arriving at your destination to avoid premature activation that may affect your usage rights. Midnight 0:00 Taiwan time (GMT+8) marks the beginning of a new day, using a non-24-hour system.
The quality of telecommunications networks in different countries varies, and the base station construction is not as dense as in Taiwan. The region and telecommunications construction of each country are different. Refunds cannot be requested due to signal conditions in certain areas. If you encounter poor signal, you can manually switch telecom providers: Network selection/Telecom provider> turn off "Automatic"> Search; there will be different telecom providers to choose from
If you cannot use it when you arrive at your destination, please contact the customer service line, and please note that after-sales service cannot be processed after returning to your home country
Use period
Yes, the USA & Hawaii eSIM is designed to provide internet coverage across both the mainland United States and Hawaii. This ensures you can stay connected whether you are exploring cities, national parks, or island beaches during your trip.
The USA & Hawaii eSIM operates on the AT&T network in the United States. This network is known for providing a stable and reliable 4G internet connection, allowing users to enjoy fast and consistent service throughout their trip across covered regions.
Activating the USA & Hawaii eSIM is straightforward. After placing your order, you will receive a QR code. Simply scan this QR code to set up your eSIM, eliminating the complicated steps of physically changing a card. For iOS users with the latest KKday App version (iOS 17.4 or above), a convenient one-click installation is available directly within the App.
An important consideration for the USA & Hawaii eSIM is its coverage area. While it works across the mainland USA and Hawaii, it specifically excludes service in Saipan and Guam. Travelers planning to visit these particular US territories should be aware that this eSIM will not provide internet access there.
The USA & Hawaii eSIM explicitly excludes coverage in two specific US territories: Saipan and Guam. Travelers to these particular destinations will need to arrange alternative internet solutions, as the eSIM service will not function in these areas.
Yes, iOS users can install the USA & Hawaii eSIM with particular ease. To utilize the one-click installation feature, users must update their iOS App to the latest version and ensure their device is running iOS 17.4 or above. This allows for a quick and simple setup process directly through the KKday App.
Using the USA & Hawaii eSIM offers several advantages over a physical SIM card. You avoid the hassle of physically changing cards and the risk of loss. Installation is quick and easy via QR code scan, ensuring immediate use. It's also an eco-friendly option with no physical consumables, and you don't need to wait for physical delivery.
Yes, the USA & Hawaii eSIM is available with different data options to suit various travel preferences and needs. You can choose from plans offering high-speed daily data, a total data allowance, or unlimited data. This flexibility allows travelers to select the plan that best fits their internet usage requirements for their trip.