VIP Garrafon Natural Reef Park and dolphin experience ticket

Please refer to your voucher for final information regarding meeting points, pick-up locations, and pick-up time

Children over 4.6 ft will be allowed to participate alone in any of our dolphin programs by paying the adult rate. Children over 3.9 ft up to 4.6 ft will be allowed to participate

Children between 1.2m and 1.39m must be accompanied by an adult to take part in the dolphin encounter

Children 1.4m tall can take part on their own

Infants aged between one and five can take part free of charge as long as they're accompanied by a paying adult

Regarding the tickets, children are considered aged between six and 12. Adults are classified as being 13 and up

You can't wear suncream or tanning products during the animal encounter. The chemicals could be harmful to them

Please don't wear jewellery or accessories that could easily come off during the dolphin encounter

Electronic devices aren't allowed during the dolphin program

We recommend bringing cash with you so you can buy photos and souvenirs

If you have a history of heart conditions, asthma, diabetes or epilepsy, or take heart medication or have major medical conditions, it's recommended that you don't take part in this experience

We recommend consulting your physician if you're concerned your physical health or medical history may be an issue with taking part in this activity.

In accordance with Article 60 of the Q. Roo Finance Law, a state tax (ISEPAAA) of MX$50 per person (ages six and up) must be paid at check-in for activities involving dolphins.All passengers must pay the pier usage fee, except infants under five years old.Pier usage fee:Adults (13+ years) and children (six to12 years): MX$300 Infants (five years and under): included with each paying adult

Timings can change but you should expect to depart your hotel at around 9:00am and return at either 3:30pm or 5:30pm

Restrictions for snorkel activity: minimum age is 10 years old and maximum age is 60 years old. Anyone under 16 must be accompanied by an adult. Not recommended for guests with a history of heart problems, asthma, diabetes, epilepsy, use of heart medications, or any other major medical condition.

The minimum height to participate in kayaking activities is 1.30m

For the zip line activity, the maximum allowed weight is 130 kg and the minimum height is 1.10 m

Age, height and weight limits apply to various activities and authorisation is down to the recreational supervision area

All activities are subject to the weather and operational conditions of the day, as well as the evaluation of the safety staff

Wearing a life jacket is mandatory for water activities

Registration to participate in the temazcal ceremony must be done in advance at the information booth, with a maximum of 20 participants per session

Minors are not allowed to participate in the temazcal ceremony

Policies may change without prior notice as required by safety circumstance

Not suitable for expectant mothers

Not suitable for wheelchairs

Not suitable for those with reduced mobility

Not suitable for guests who can't swim

Not suitable for guests who suffer from travel sickness

Children must be supervised by an adult (over 18 years) at all time

Height, weight and/or age restrictions may apply

Bring a towel

Bring a hat

Bring money for extras or gratuities

Bring bathing gear and sunblock

Transfer is available for an extra charge

Some entrance fees and optional extras are payable locally

Subject to weather conditions

Please note that all times are approximate and subject to change

English-speaking guide for all nationalities