[Kyoto, Osaka, Nara Same-Day Luggage Delivery] Hotel-to-Hotel Delivery / Hotel to Kansai Airport (KIX) | Backpacks and shopping bags are free! | Delivered to your hotel by 4:00 PM on the same day | Airbnb delivery also available

The content of this product is provided by machine translation and may not reflect the actual information, please take this into consideration before booking.

Simply leave your luggage at your hotel during your stay, and we'll deliver it to your next accommodation or the airport. Leave all your heavy luggage behind and enjoy sightseeing hands-free!

[Service Features]

• Backpacks, shopping bags, and other similar items are delivered free of charge! Don't worry if your luggage increases.
• Since we coordinate with the hotel in advance, your stay will be stress-free and smooth. All you have to do is leave your luggage at the front desk.
• For hotel deliveries, we guarantee delivery by 4:00 PM the same day! Enjoy peace of mind with early arrival.
• You will be notified by email when pickup and delivery are complete.
• Multilingual customer support is available. Please feel free to contact us with any questions.
• There is a compensation system in place for your belongings, so you can rest assured.
  
• KKday consistently receives an average 5-star rating from our customers! We prioritize prompt and courteous service, aiming to provide a safe and enjoyable travel experience in Japan.
  

---

[Service Flow]

━━━━━━━━━
🏨 Hotel → Hotel
━━━━━━━━━

① Reservation

Please be sure to include the following information in the comments section when making your reservation.

1. Name of the hotel where you will be picking up your luggage (the hotel where you will be leaving your luggage)
2. Name of the hotel to which the package will be delivered (the hotel where you will receive the package)
3. Name of the hotel reservation holder (in Roman letters)
→⚠️Please enter the hotel reservation name in Roman letters, with a space between the first and last name. Please enter your name accurately.
4. Hotel reservation number

This information will be used as confirmation when we contact the hotel in advance.

〰〰 In the case of accommodations without a front desk (Airbnb, unmanned accommodations) 〰〰
Our staff will pick up and deliver your luggage directly at the location.
After your reservation, we will contact you via KKday message to confirm the pick-up location and time.
• Collection: Arrangement possible within the timeframe up to 10:00 AM.
・Delivery: Can be adjusted based on the check-in start time.

② Reservation Confirmation and Information

Once we confirm whether hotel pickup is possible, we will send you a reservation confirmation email.

③ On the day of arrival: Leave your luggage at the hotel.

We will contact the pickup and delivery hotels in advance to confirm the pickup and delivery of your luggage, so you can use our service with peace of mind on the day of pickup.
On the day of your arrival, please leave your luggage at the hotel front desk by 10:00 AM. When you do, please inform the front desk staff that you have a reservation with Suitcase Express Japan.
Please reply to the email we send you the day before or on the day of your drop-off with photos of your luggage.

④ Our staff will collect and deliver the items.

Our staff will come to your hotel to pick up your luggage and deliver it to your next hotel by 4:00 PM on the same day.
We will inform you of the delivery status via email.

⑤ Pick up at your hotel upon arrival.
Please tell the front desk your name and receive your luggage.

━━━━━━━━━━━━━━━━━━
✈️Hotel → Kansai Airport (KIX) ━━━━━━━━━━━━━━━━━━

① Reservation

Please make your reservation at least two days in advance of your desired date of use.

② After booking: Confirmation of designated location and time

• For accommodations without a front desk (Airbnb, unmanned accommodations), staff will take care of your luggage directly on-site.
  Please specify the pick-up location (address) and time in the comments section when making your reservation. Pick-up times can be adjusted to your preference, up to 10:00 AM.
  
• Airport pick-up location and time confirmed: On the day of pick-up, your luggage will be handed over at our designated location within the airport.
  • Pickup time: Can be adjusted after 14:00
  • Pickup location: Details will be sent via email after booking.
  All reservation information, delivery status, and handover details will be sent via email. Please be sure to check your email and ensure you are contactable until the day of your appointment.

③ On the day of arrival: Leave your luggage at the hotel.

• In the case of a hotel with a front desk
  Please leave your luggage at the front desk by 10:00 AM. Please tell the front desk staff that you have a reservation with "Suitcase Express Japan".
• For accommodations without a front desk (such as Airbnb or unmanned accommodations), our staff will personally take care of your luggage on-site on the day of your arrival.

④ Delivery

Our staff will collect the items and deliver them to Kansai International Airport.
We will notify you by email when pickup and delivery are complete.

⑤ Pick up at the airport
Your luggage will be handed over to you at a pre-arranged time at our designated location within the airport, starting at 2:00 PM on the day of your arrival.
If there are any changes to the scheduled time, please contact us by email.
(Due to expected airport congestion, we recommend arriving at least 3 hours before departure.)

---

[Terms of Use]

- Target area

Kyoto: Kamigyo Ward / Nakagyo Ward / Shimogyo Ward / Higashiyama Ward / Minami Ward

Osaka: Kita Ward/Chuo Ward

Nara: Nara City

Delivery may be possible to areas other than those listed above, so please contact us for details.

〰〰 Regarding deliveries outside the delivery area 〰〰
[Delivery to Izumisano City and Kobe City]
■ Large suitcase
・1 piece: 5,000 yen
- Second item onwards: 3,000 yen per item
*Small suitcase: 500 yen each
■Price examples
• Two large suitcases: 8,000 yen • Three large suitcases: 11,000 yen
[Delivery to hotels around Kansai International Airport]
If you wish to have your order delivered to a hotel in the area accessible via the Kansai International Airport Access Bridge, please book the "Kansai Airport Delivery Plan."
■Example of target hotels: Hotel Nikko Kansai Airport, etc.

---

[Baggage that can be checked in / Baggage that cannot be checked in]

Items that can be left in storage

• suitcase
• Backpacks, tote bags, shopping bags, etc. (free of charge)

Items that cannot be deposited

• Valuables (cash, passport, credit cards, precious metals, etc.)
• Perishable foods / Foods that require refrigeration / Foods that require freezing
• dangerous goods
• animal

[Regarding compensation]

・In case of loss or damage to the packaging, each item is covered by insurance up to 50,000 yen.

Fragile items (glassware, ceramics, bottles, precision instruments, etc.) are not covered by insurance. Please pack them carefully before sending them in.