Your satisfaction is our top priority! If you are not completely satisfied with the product, please contact us immediately, and we will do our best to assist you, ensuring a worry-free purchase.
Once the QR code has been scanned to download the order, the order cannot be canceled or refunded.
eSIM installation requires an internet connection. Please install it when you have access to stable Wi-Fi or mobile data (some airport Wi-Fi may cause installation failure).
Each QR code can be scanned once. The same device can re-scan it, but once bound, it cannot be transferred to another device or deleted.
Please use within 90 days of receiving the eSIM; it will expire after this period.
Please scan and install the eSIM only after arriving at your destination to avoid starting the validity period early.
Before using the eSIM, please ensure you turn off data roaming for your primary SIM card to avoid high international roaming charges caused by accidental use of your primary SIM's mobile data. You are responsible for any such charges, and no additional subsidies will be provided, including roaming fees, overseas SIM/eSIM purchase costs, or transportation expenses.
Please dial *#06# on your phone to check for eSIM support. If an EID is displayed, your device supports eSIM; if not, it does not.
iOS 12.1 or later is required; please note that iPhones sold in mainland China do not support eSIM. In Hong Kong and Macau, only iPhone 13 mini, iPhone 12 mini, iPhone SE 2020, and iPhone XS support eSIM.
Samsung phone models vary by region. Samsung phones purchased in Taiwan do not support eSIM; please check with the official Samsung website for other regions.
Internet quality may be affected by location, terrain, building obstruction, number of users, and weather conditions. Please be aware of this.
To maintain network connection quality and adhere to the Fair Usage Policy (FUP), telecom companies worldwide may implement traffic control for users who consume large amounts of data in a short period, which may result in inability to connect or slower speeds. To ensure a stable connection, please avoid watching or downloading videos for long periods, updating software, sharing hotspots, or other high-data-consumption activities.
After placing your order, you will receive an email titled 'Your eSIM is ready' with the latest installation time and instructions.
How to install:
iOS: Settings > Cellular > Add Cellular Plan > Scan QR code > Add Cellular Plan
Android: Settings > Network & Internet (Connections) > SIM Manager > Add SIM (Add Cellular Plan) > Scan QR code
Activation steps:
1. Upon arrival at your destination, turn off other SIM cards and enable only the eSIM and its data roaming.
2. Set the APN for the eSIM (usually identified automatically; if not, manual configuration is required).