Luggage delivery service between hotels (Seoul, Incheon, Gyeonggi, Busan) - Two-way service available for any address nationwide
Airbnb is also available (exact address required) - Two-way service available for any address nationwide
By 10:00 on the day of your booking, please leave your luggage at the hotel front desk or your designated location, and send a photo of your luggage and your booking number via KKday message. For accurate delivery, please also provide the booking number for the delivery hotel.
- Booking number
- Photo of luggage
- Booking number for the delivery hotel
Please be sure to send this via KKday message.
If the luggage cannot be verified when the delivery driver arrives, it will be treated as a no-show and automatically canceled.
- Photo of your luggage (suitcase)
- KKday booking number
- Delivery hotel booking number
If the luggage cannot be verified when the delivery driver arrives, it will be treated as a no-show, and any resulting disadvantages are the customer's responsibility.
If you cannot be reached, the booking will be automatically canceled (emergency contact: +82 010-8438-5301).
2. Damage Insurance Assessment: We assess the condition of luggage upon pickup, so we recommend taking photos when you drop off your luggage.
If you do not verify the condition of your luggage at the time of pickup, we cannot provide compensation for damages.
Transportation and Safety: While we do our best to ensure safe delivery, minor scratches or marks may occur during transport. We recommend using a luggage cover for additional protection.
- Excess Weight: Damage caused by excess weight is considered the customer's responsibility and will not be compensated.
- Non-impact Damage: Damage not caused by external impact (e.g., wear and tear on old products, wheels, or handles) is not eligible for compensation.
- Liability and Compensation: [Lost Items] In the event of lost luggage, we provide compensation up to KRW 500,000 (if the responsibility lies with our company).
- [Damaged Items] If your luggage is damaged, we provide compensation up to KRW 200,000 depending on the extent of the damage.
According to our standards, we provide compensation up to KRW 200,000 through compensation for parts or depreciation (regardless of the original purchase price).
🚫 Hotels where luggage delivery is not available: Luggage delivery is not available at the following hotels due to internal policies.
- Oyo Hostel Myeongdong 5: Address: 43, Toegye-ro 18-gil, Jung-gu, Seoul
- The Stay Classic Hotel Myeongdong: Address: 27, Namdaemun-ro, Jung-gu, Seoul
- Summit Hotel (Paid storage): Address: 198, Jangchungdan-ro, Jung-gu, Seoul
Parts of Gyeonggi Province: Goyang, Gimpo, Bucheon, Ansan, Siheung, Anyang, Gwangmyeong, Gunpo, Gwacheon
Additional fees apply to all areas of Gyeonggi Province, excluding the above (Zone 1) areas.
If your luggage is not checked upon arrival by the driver after 10:00 AM, your reservation will be automatically cancelled.