| Data Usage Specifications | Unlimited data, 500MB, 1GB |
| Transmission Specifications | 4G |
| Signal Coverage Area | Thailand, Malaysia, Singapore, Indonesia, Philippines, Vietnam |
| Mobile Carrier | Singapore: Singtel / Simba, Malaysia: Celcom / Digi, Thailand: TrueMove, Indonesia: Telkomsel, Vietnam: Vinaphone, Philippines: Globe |
| Supported Sizes | eSIM |
| Hotspot Sharing | Available |
| Supported Frequencies(4G) | B1(2100 MHz) |
| Top-Up Availability | Top-up unavailable |
| Excludes | Voice calls, Texts |
| Not Supported | SIM-locked device, Carrier-customized device, Pocket WiFi, modified devices, 3G phones, translation devices |
| Network Type | Roaming |
Please ensure you activate the eSIM within 90 days of receipt.
Before installing the eSIM, please ensure you are connected to WiFi or mobile data to scan the QR code or manually enter the details to add the mobile plan.
Please keep this QR code safe. It will become invalid once scanned and cannot be reissued. Please install according to the instructions and do not exit the screen during the process to prevent the phone from misidentifying the action and deleting the eSIM plan.
The usage period begins immediately after eSIM installation. If you are taking a long-haul or overnight flight, it is recommended to purchase an extra day to install the eSIM before your flight for the best experience.
Each QR code can only be scanned once on one device and cannot be changed once bound.
For iPhone users, please delete any existing configuration profiles (Check steps: Settings -> General -> VPN & Device Management. If there is no profile, it is normal) to avoid any issues with usage.
If the eSIM plan is not fully used or is deleted without assessment by DJB customer service, it cannot be reissued or refunded.
Day calculation: If activated at 09:00 on the 1st, the first day ends at 23:59 on the 1st (GMT+9 timezone). The card expires at 12:00 midnight on the last day of your selected duration. Time is based on local time.
Network quality varies by country, and base station coverage may not be as dense as in Taiwan. Differences in regional infrastructure and telecommunications development exist; therefore, we cannot provide refunds due to signal conditions in specific areas.
Yes, a single multi-country eSIM card is specifically designed to provide seamless internet access across various Southeast Asian countries. This type of eSIM covers multiple destinations such as Singapore, Malaysia, Thailand, Indonesia, Vietnam, and the Philippines, eliminating the need to switch SIM cards or manage separate plans when traveling between them.
Travelers should prioritize convenience and value. A multi-country eSIM offers simplified management with one plan for all covered destinations, ideal for itineraries across countries like Indonesia and Vietnam. It often provides flexible daily data options, ensuring you only pay for active days. Individual eSIMs might offer country-specific advantages but require separate purchases and management for each destination.
A multi-country eSIM ensures reliable connectivity by leveraging partnerships with robust local network providers in each covered country, including the Philippines, Indonesia, and Vietnam. This strategy allows the eSIM to utilize extensive network infrastructure, offering super-wide bandwidth for smooth and uncongested internet browsing, even when roaming across borders.
The installation process for a Southeast Asian eSIM on iOS devices is straightforward. Typically, after purchasing, you receive a QR code. You simply scan this QR code to begin the eSIM setup. For iOS devices running iOS 17.4 or later and utilizing the latest version of the associated app, a convenient one-click installation option may be available directly within the application.
Yes, the multi-country eSIM card for Southeast Asian destinations, including countries like Singapore and Malaysia, is designed to provide daily unlimited data. This feature ensures continuous and smooth internet browsing throughout your trip without concerns about data caps, supporting all your online activities from navigation to communication.
Most recent smartphone models from major manufacturers are compatible with multi-country eSIM cards. This includes many iPhone models (e.g., iPhone XR, XS, 11 series and newer), Google Pixel phones (e.g., Pixel 3 series and newer), and various Samsung Galaxy S and Note series devices. It's recommended to verify your specific device's eSIM support before traveling to Southeast Asia.
An eSIM card for Southeast Asia can typically be activated and used almost instantly after purchase. Upon receiving the eSIM details, usually a QR code, you can complete the setup by scanning it. This rapid activation eliminates any waiting periods or the need for physical collection, allowing immediate internet access upon arrival or even prior to departure.
Using a cardless eSIM for travel in Southeast Asia offers several advantages over a physical SIM. It removes the need for physical card swapping, eliminating the risk of losing your SIM card. It's also more environmentally friendly and allows for instant ordering without shipping concerns. Easy activation via a QR code provides seamless, hassle-free connectivity.