Tourist Octopus Card for Hong Kong, Includes HKD 50 and Airport Pickup

－ Octopus Collection Information －

‼️ Please choose the airport pickup location according to the package description. Bookings cannot be changed if the wrong location was selected by the customer. Thank you.

1. Hong Kong pickup location:

• Collection location updated to: Counter A01, Arrival Hall 1, Hong Kong International Airport – Eternal East Tours
• Service hours: 8:00 AM–9:00 PM (Please redeem within the corresponding counter's operating hours; late arrivals will not be accommodated)
• Customer Service Hotline: +852 37600888

2. Taiwan pickup locations:

1) Taoyuan Airport:

• Taiwan Taoyuan International Airport (TPE) Terminal 1: Ezfly counter – from check-in counters 3 and 4 in the Terminal 1 Departure Hall, take the escalator up to 3F and turn right; the counter is next to Hanlin Tea House. Opening hours: 5:30 AM–9:00 PM

• Taiwan Taoyuan International Airport (TPE) Terminal 2: Ezfly counter – 3F Terminal 2 Departure Hall, opposite airline check-in counters 8 and 9, next to Bank of Taiwan. Opening hours: 5:30 AM–11:00 PM

2) Kaohsiung Airport:

• Kaohsiung International Airport (KHH): Wi-Ho! counter (1F Arrival Hall, inside the Chunghwa Telecom counter). Opening hours: 8:00 AM–7:00 PM

— Airport Express Details and Instructions —

Applicable only to designated plans: [Transport Choice] Tourist Octopus (includes HKD 50 balance) + Hong Kong Airport Express Adult Single Journey/Round Trip Ticket

Instructions: Please scan the QR code in your voucher at the gate to board directly!

• Single Journey Ticket: Valid for 90 days from the booking date; expired tickets are invalid. (You may choose from Airport to City or City to Airport)
• Round Trip Ticket: Validity: Outbound - Must be used within 90 days from the date of receiving the voucher; Return - Please use within 30 days from the date of the outbound journey; expired tickets are invalid. (Only applicable for round trips between the airport and the city; the ticket must be used by the same person)

Service Hours:

• From Airport to City: First train 5:54 AM – Last train 12:48 AM
• From Hong Kong Station to Airport: First train 5:50 AM – Last train 12:48 AM (Travel time: 24 minutes)
• From Kowloon Station to Airport: First train 5:53 AM – Last train 12:52 AM (Travel time: 22 minutes)
• From Tsing Yi Station to Airport: First train 6:00 AM – Last train 12:59 AM (Travel time: 14 minutes)

— China-Hong Kong-Macau eSIM Details and Instructions —

Applicable only to designated plans: [Worry-Free Internet] Tourist Octopus (includes HKD 50 balance) + China-Hong Kong-Macau 5G/4G eSIM (No VPN required)

• This product provides data services only and does not include a local phone number;
• This eSIM must be activated within 90 days after issuance. It is recommended to activate it as soon as you arrive at your destination to ensure your usage rights;
  
• Please note that the eSIM activation time is independent of the date selected at the time of purchase. The actual activation date will be based on the time you first connect to the internet upon arriving at your destination;
  
• Please print your voucher before departure or prepare another device capable of displaying the voucher;
  
• Please ensure your mobile device supports eSIM functionality and is not SIM-locked. No refunds, changes, or cancellations will be accepted for any reason after the order is placed;
• In accordance with the Fair Usage Policy, the telecommunications company may restrict data speeds for users who consume large amounts of data in a short period. Please avoid long-term video streaming or processing large amounts of data in a short time;
  
• If you encounter usage issues but do not contact customer service to troubleshoot, we cannot determine the cause of the failure and will be unable to process a refund;
  
• Refunds will not be provided if certain applications are unavailable due to device compatibility or regional restrictions;
  
• If an error message appears when scanning the QR code, it does not mean the eSIM is invalid. Please restart your device and go to Settings → Cellular to check if the eSIM has been successfully added;
  
• If you install the eSIM before arriving at your destination and see prompts like 'Activating' or 'Unable to activate eSIM', please do not delete the eSIM. Turn it off temporarily and turn it back on once you arrive at your destination. If it still cannot connect after arrival, please enable roaming, try restarting the device, or manually select a supported network;
  
• If your device has previously installed configuration profiles, it may affect the normal use of the eSIM. Please go to Settings → General → VPN & Device Management and scroll to the bottom to check for any profiles. If present, please delete them to ensure the eSIM works properly;
  
• The eSIM uses an international roaming IP. Some applications (such as TikTok, ChatGPT) may not function normally due to IP location restrictions. We appreciate your understanding.
  

— Special Offer —

Free AIRSIM Borderless SIM Card with Macau Products

• Redemption deadline: December 31, 2026

• After booking, your AIRSIM redemption code (10 letters) will appear in the "Notes" section of your order voucher. Please check it and follow the redemption steps below.

**How to redeem:

1. Existing AIRSIM users: Go to the online redemption page and enter the redemption code (10 letters), your name, phone number, email, and your existing AIRSIM account number (10 digits). HKD 20 in stored value will be added to your account within 30 days.

2. New AIRSIM users: Go to the online redemption page and enter the redemption code (10 letters), your contact details and mailing address. An AIRSIM card (with HKD 20 stored value) will be mailed to you within 5 working days; delivery within Hong Kong takes about 5 working days. You can also collect the card in person at the AIRSIM Causeway Bay Service Centre or the AIRSIM Shek Mun (Sha Tin) Office once your application is submitted.

📣 Latest offer: New AIRSIMe travel eSIM customers need to register an AIRSIMe account in the AIRSIM App first, then enter the account on this redemption page to enjoy the offer.

AIRSIM Borderless SIM Card Terms & Conditions:

• Each registered and valid email, phone number, and AIRSIM account can claim the reward once only (i.e. the HKD 20 stored value can be claimed only once). Duplicate applications will not be accepted. Temporary, disposable, or one-time email addresses are not accepted and such applications will not be processed.

• Rewards not claimed by December 31, 2026 are deemed forfeited and will not be compensated or reissued.

• Customers who choose to receive an AIRSIM card must download and register the AIRSIM App and AIRTALK App by February 28, 2027 after receiving the card to claim the HKD 20 stored value. After first registering in the AIRSIM App, the AIRSIM account is valid for one year, and the validity is automatically extended by one year with each data plan purchase or top-up.

• Existing customers who choose to receive HKD 20 stored value must use it before their AIRSIM account expires, otherwise the value will be forfeited.

• This offer does not apply to AIRSIM corporate customers.

• New cards can only be mailed to Hong Kong addresses.

• The HKD 20 stored value is only available to existing customers with an AIRSIM HKD account; while stocks last.

• Each account can enjoy up to 2 different free stored-value promotions per month.

• Personal Information Collection Statement: The personal data you submit will be kept confidential and used only to process this redemption.

• For full terms and conditions, please refer to the official website. In case of any dispute, KKday and the supplier reserve the right of final decision.