1. We recommend purchasing your flight tickets only after receiving the confirmation notice.
2. Minors under 18 or children must be accompanied by an adult to join the tour; unaccompanied minors or children are not allowed to participate.
3. For the safety of pregnant travelers, those joining the tour must be no more than 24 weeks pregnant by the end of the itinerary.
4. Hotels offer various room types, such as one King/Queen size bed or two Double size beds. We guarantee the number of rooms but cannot guarantee specific room types or locations. Requests for specific bed types are not accepted and are subject to actual availability.
5. The tour does not accept or assist with room sharing among strangers. Please book the room type and number of rooms corresponding to the actual number of travelers.
6. Each hotel has different policies for collecting deposits (usually processed via credit card). Guests are required to cooperate according to the specific regulations of each hotel.
7. The Aurora Borealis is a natural phenomenon unique to polar regions. While there is a high probability of seeing it in good weather, it may be faint or invisible due to weather or other natural factors. No refunds will be provided if the aurora is not seen or if the viewing experience is poor.
8. During aurora viewing, please do not use the flash function on your photography equipment to avoid disturbing others.
9. This itinerary requires you to hold a US visa. We recommend ensuring your visa is valid and that you have completed EVUS registration. No refunds or compensation will be provided if you are unable to pass through US Customs due to personal reasons.
10. Winter temperatures in Alaska are low. Please prepare warm clothing according to your needs, such as down jackets, fleece jackets, hats, scarves, non-slip snow boots, sunglasses, etc.
11. Smoking is prohibited on the bus during the tour. Most hotel rooms are also non-smoking. Hotel cleaning staff are professionally trained, and security personnel will document evidence. If caught, cleaning fees will be charged to the guest. If you need to smoke, please use designated smoking areas.
12. Please keep your personal travel documents, passport, flight tickets, credit cards, and cash safe during the trip. Keep valuables with you at all times; do not leave them in the vehicle or entrust them to others.
13. If you are unable to participate in the tour or withdraw during the trip due to personal reasons (lack of travel documents, flight delays, lateness, illness, accidents, etc.), the paid tour fees and room charges will not be refunded, and no other compensation will be provided.
14. To protect the best interests of the group, if an individual's behavior seriously hinders the safety or normal operation of the group activities, the tour guide has the right to terminate their participation after repeated warnings. From the time of departure, the individual is responsible for all their actions, and the company bears no responsibility. No refunds or compensation will be provided for unused portions, and they are non-transferable.
15. You may be served by different tour guides depending on the daily itinerary.
A minimum of 2 traveler(s) are required for the tour to depart. If the number of participants does not reach the minimum requirement, the tour will be canceled. An email regarding tour cancellation will be sent 2 day(s) before the departure date
In case of delays caused by traffic, weather, or other force majeure factors resulting in the cancellation of some itinerary attractions, please contact customer service. We will arrange a partial refund for you
Travelers with the following conditions or other health issues that could be worsened by excessive stimulation should not participate in this activity: Pregnant women, High blood pressure, Heart disease, Acrophobia, Asthma, Epilepsy
Please arrive at the designated location 10 minute(s) before the scheduled departure time, as the tour will depart on time