[SG] Express Hands-Free Luggage Shuttle | Changi Airport, Ferry Terminals & Hotel Delivery

— Service Overview & Operating Hours —

Service Timetables:

• Airport > Hotel Delivery : Drop-off window: 8:00 AM – 8:00 PM (Select a 30-minute drop-off slot, e.g., 9:00 AM – 9:30 AM)
• Hotel arrival: Guaranteed delivery to hotel front desk before 9:00 PM

• Hotel > Airport Delivery: Drop-off window: Hand over to hotel concierge before 11:00 AM
• Airport pickup window: 3:00 PM – 9:00 PM (Select a 30-minute pickup slot, e.g., 3:00 PM – 3:30 PM)

Meeting Locations:

• Please refer to the exact meeting point and counter instructions provided in your booking confirmation email/whatapps message.
• ⚠️ Important Note: This service is strictly available for hotels with 24-hour manned front desks or concierge counters. Unmanned hotels, private residential rentals, and Airbnbs are not accepted.

— Essential Booking & Baggage Rules —

Information Required at Checkout: Please provide the following details in the Remarks section when placing your order:

1. Total quantity and dimensions of your luggage

2. Preferred delivery and pickup times / locations

3. Full name of the primary reservation holder

4. Active local mobile contact details (WhatsApp, WeChat, or mobile phone number)

Baggage Specifications & Fees:

• Pricing Base: Charged on a per-piece basis. Any additional luggage presented on-site beyond your reservation will incur extra per-piece charges prior to release.
• Size & Weight Limit: Maximum total dimensions (Length + Width + Height) < 180 cm; 32 inch suitcases; Maximum weight > 32 kg per item.
• Accepted Items: Standard suitcases, travel bags, backpacks, cardboard boxes, strollers, or surfboard/snowboard bags.
• Compliance Note: Luggage violating local safety or legal requirements will be rejected on-site without refund.

— Operational & Waiting Time Policies —

Overtime Charges:

If a traveler fails to show up within 30 minutes of the scheduled airport handover time and remains reachable, an overtime fee of SGD $10 per 15-minute block will apply.

Hotel Drop-off & Pickup:

• Luggage is processed strictly through the hotel concierge desk.
• If our courier arrives at the hotel and the luggage cannot be retrieved (and the guest cannot be reached via front desk or messaging apps), the order will be canceled with no refund.

Airport Handover & Flight Delays: 

• Standard Arrival: Includes a 30-minute free waiting grace period. If uncollected after 30 minutes without contact, the order will be canceled with no refund.
• Flight Delays (< 1 Hour): Handover times are automatically extended according to your actual flight landing time at no extra charge.
• Flight Delays (> 1 Hour):

Option A: Cancel the booking with a 50% partial refund.

Option B: If our agent continues waiting, no additional waiting fee will be charged.

• Landing Buffer Recommendation: We strongly advise scheduling your baggage handover time at least 1.5 hours after your scheduled flight landing time to allow for customs clearance and baggage claim.
• Unclaimed Baggage Protocol: If a traveler cannot be reached at the airport, our courier will verify arrival status at the respective airline counter. If closed, baggage will be stored in an airport smart locker. Locker details, access codes, and payment instructions will be sent to the traveler via email and messaging apps.