◆Niigata Prefecture/Myoko City◆ [All-You-Can-Play Pass] Plaza Area Pass + Tree Area Pass + Hot Springs & Pool - A plan to fully enjoy everything Arai Resort has to offer♪

Questions regarding reservations:

• Question 1: Please specify your preferred start time. Start time: 9:00 AM - 4:00 PM
• Question 2: Customer Information Name: Age: Gender: Number of people:
• Question 3: Contact Information Email Address: Phone Number: Emergency Contact:
• Question 4: Physical Information Height: Weight:
• Question 5: Please feel free to write down any other physical concerns or questions you may have.

Regarding the cancellation of the event:

• - In the event of severe weather forecasts, the service may be canceled. (Please check our website.) - In the event of a lightning strike, the service may be temporarily suspended or canceled for the entire day. - The service may also be canceled if staff determine that it is not safe for customers to use the service (heavy rain, strong winds, snow, etc.). - The service may be canceled if staff determine that it is dangerous or if it is causing inconvenience to other customers.

Important notes regarding course participation:

• ・The following customers are not permitted to use our services: 1. Customers who have consumed alcohol 2. Customers who are feeling unwell 3. Pregnant customers 4. Customers with pre-existing conditions such as heart disease or high blood pressure 5. Customers taking medication 6. Other customers whom our staff deems to be unable to use our services.・Regarding refunds 1. Please note that we cannot issue refunds to customers after the booking period has ended. 2. In the event that we are unable to operate due to natural disasters or other reasons attributable to our company, we will refund the fee according to our regulations. However, this does not apply if we temporarily suspend operations due to weather conditions or to ensure the safety of the customer. 3. If you do not follow the instructions of our staff or the rules of each adventure, or if our staff deems it dangerous, we may terminate your use of our services. In this case, no refunds will be given, so please be sure to follow the instructions and rules of our staff.

Other special notes:

• ・Other Notes 1. The facility may be unavailable depending on weather conditions. 2. Please smoke only in designated areas. Please refrain from smoking after putting on your harness. 3. Your clothing may get soiled by tree sap or falls within the area, but Lotte Arai Resort will not be held responsible for any damage, loss, or soiling of your belongings while using the facility. 4. Always follow the instructions of the staff within the area. If the staff deems your actions dangerous or causing inconvenience to other guests, we may terminate your use of the facility. 5. Lotte Arai Resort will not be held responsible for any injuries you sustain from falls or other accidents, so please always prioritize your own safety and take responsibility for your own safety. 6. All adventures are not available to guests who cannot safely wear harnesses, helmets, and other equipment. 7. The personal information you provide may be used to improve services for facility users, and may be used for statistical data and related information. It will not be used for any other purpose. 8. We will not be held responsible for any accidents caused by your own negligence.

remarks:

• [Notes] ・You are free to use your mobile phone, but please be aware that we cannot guarantee against any damage. ・Please use your car, room, or the coin lockers in VillageStation for your belongings. Please note that we cannot be held responsible for any lost items. ・Please empty any pockets that do not have zippers. ・For pockets with zippers, you do not need to empty them as long as they are properly closed. However, please be aware that we cannot guarantee against any items that are dropped or broken during the experience.